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ORGANIZATION CHART FOR A MEDIUM SIZE RESORT

EXECUTIVE SECRETARY

TELEPHONE OPERATOR FRONT DESK AGENT

FRONT DESK SUPERVISOR

ASSISTANT F.O. MANAGER

FRONT OFFICE MANAGER

HOUSEMAN

HK SUPERVISOR

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LAUNDRY SUPERVISOR

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BUSBOY

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- ١٦٨ -

٣J אאאאאWJאאTherapeutical HotelsWאאאאאא

אאאאאאאאא،אאאאא

אאאאאא،אאאאאאאאאא

אאאאאאKJאאAthletical HotelsWאאא،א،

KKK،אאאאאאאאא،א


אKאאאאאאאאא

אK٤Jאאאא

JאאStarsאאאא،אא

אאאאאW• אFive Stars Hotels• אFour Stars Hotels• אThree Stars Hotels• אTwo Stars Hotels• אאאאOne Star Hotel

JאאPrices

א١٧١אא

- ١٦٩ -

אאאאאאאאW١- אLuxury Hotels٢- Upscale Hotels٣- Mid-Price Hotels٤- אEconomy Hotels٥- Budget Hotels

א١٧١אא

- ١٧٠ -

אאא • אאאWאאאW

١J אאW

אא،אאאאאאאאאאאאאאא،א


אאאאK

٢JאאאOrganization ChartsאאFאEא،

אK

٣JאאJob Descriptionsא،א

،אאאאאאKא،אאא

אאאאאאK• אאאWאאאW

١JאאWF١E אאאאאאאא

אאאאאאאאK

F٢E אאאאאאאאאאK

F٣E אאאאאאאאK

א١٧١אא

- ١٧١ -

F٤E אאאKF٥E אאאאאK

٢JאאאWאאאאאאWF١E אF٢E אאF٣E אאF٤E אאF٥E אאאF٦E אF٧E א

٣JאאאאאאאWאאאאאאW

١Jאא٢Jא٣Jא٤Jאאאאא٤JאאW

WאW١J אאאאK٢J אאאאK٣J אאK٤J אאאאא

אאK٥J אאאאאאK٦J אאאא

אאKKKKKKKK

א١٧١אא

- ١٧٢ -

٧J אאאאK

WאאW١Jאא،אא،א،א

،אאKKKKKKKאאאאK

٢JאאאאFHousekeepingEאאK

٣JאאאאאאאאאאאאאאאאאK

٥JאאW

אאאאאK١J אאK٢J אאאא

K٣J אאאK ٤J אאאאאK ٥J אאאK ٦J אאאאK

אאאאאW

• אאאK• אאאK• אאאאK• אאאאאK

א١٧١אא

- ١٧٣ -

• אאאאאאאאאK

• אאאאK• אאאאאK• אאאאאאאK• אאאאK• אאאאאאK• אאאאאאאK• אאאאאK• אאאאאאאאK• אאאאK

• אאאWW

١–אאאאאאאאאאאWא،אאאאאא

WWאאאאWאאאאאאW

١Jאא٢Jא٣Jא٤Jאאאאא

א١٧١אא

- ١٧٤ -

٢JאאאאאאאWJאאאאW

אאאאאא

אK

• אאאאאK• אאK• אאאאK• אאאK• אאאאאK• אאאK• אאאאK

JאאאאWJאא،אFאאאE

אאאאאאאFאאאKEJאאאאאאא

KJאאKJאK

JאאאאאאאאאKJאאאFאEאK

JאאאאאאאאK

א١٧١אא

- ١٧٥ -

אאאא • אאאWאאאW

١JאאW

א אאKאאא אאא،אא א

אא אאKאאאאאKאאאאא אאא

אK

٢JאאאW א אאאא

אא אאאאאאK אאא Kא

אא Kאאא אאK

• אאאWאאאW

١JאאWF١EFixed Rent F٢Eאאא

Fixed Rent with a PercentageF٣ECompany Owned &Operated SystemF٤EאאManagement ContractF٥EאאFranchise System

א١٧١אא

- ١٧٦ -

٢Jאאאא،אאאW٣J אאDefinitive Standards٤J אOperational Quality Standards

٣JאאאאWאא

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٧J אאK٨J אאאאאK٩J אK

١٠J אאK١١J K١٢J K

٤JאאאWF١Eאא

F٢EאאF٣EאאאF٤EאאF٥EאאF٦E

אאאאאאK

٥JאאאאW• אאאאאאא

אאK

א١٧١אא

- ١٧٧ -

• אאאאאאאאאאאאK

• אאK• אאאאאאא

אאאאK

• אאאWW١JאאאאW

JאאW٥J אאאאאאא

אאאאאK٦J אFאEאK٧J אאאאK٨J אאא

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٧J אאאFאאKE٨J אאאאK٩J אאאאאא

אאK١٠J אא،אאא

אאK

א١٧١אא

- ١٧٨ -

٢JאאאאW JאאW

٥J אאאאאאאאאאK

٦J אאאאאאאK٧J אאאא

אאאאאאK٨J אאאאאאאא

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٤J אאאאאK

٥J אאאK

٦J אאאאK

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אאאאKJאאא

Fixed Rent with a Percentageאאאא،א

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א١٧١אא

- ١٧٩ -

אא،אאאאאאאאאאאאK

א١٧١אא

- ١٨٠ -

אאא

אאאWאאאW

١JאאInternational Hotel Association

אאאאאא،אאא

אאא،אאאאאאאאא

א،אאאאאאאאאK

٢JאאW

אאאאא،אאאאאא


אאאאאאאאאKKKאK

• אאאWאאאW

١JאאWאאאאאאא

אKאאאאאאאאא،אאא

א،אאאאאאאאאא

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א١٧١אא

- ١٨١ -

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٢JאאW

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אאאאאKF١٠E אאאאאאאא

،אאא?אאK?F١١E אאאאאא

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אאאאאKF١٢E אאאאאאאאא

אאאKF١٣E אאאאאא

אKF١٤E אאאאאאא

אאK

א١٧١אא

- ١٨٢ -

٣JאאאאW١JאPrice٢JאLocation٣JאAdvertising ٤JאאFood and Beverage٥JאDécor ٦JאאאServices ٧Jאאא ٤JאאאאאW

F٣E אאKF٤E אFאEאאK

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אאאW١J אא٢J א٣J אא٤J א٥J אא٦J א٧J אאW٨J אאאW

א١٧١אא

- ١٨٣ -

• אאאWאW١JאאאאאW

o אאo אאאo אo א

٢JאאאאWK

KאK

٧J אאK٨J אאאאאK٩J אאאאאK

١٠J אאאK١١J K١٢J אאאK

• אאאאWW

١–אאאJ אאThe Advantage of Hotel's Work

F٦E אאאאאא،א

אאאאKF٧E אאא

אאאKאאאאא

אאאKKKKKאא،א

א١٧١אא

- ١٨٤ -

אאאאאאK

F٨E אאאאאאאאאאאאא

אאKKKאKF٩E אאאאא

אאא،אאאאאאאK

F١٠E אאאאאאאאאKאאאאאא

אאאא،אK

J אאThe Disadvantage of Hotel's Work

F٥E אאאאאאאאאאאK

F٦E אאאאאאאאאא،אאאאא

אאאאאאאKF٧E אאאאאא


F٨E אאא،אאא

אK

א١٧١אא

- ١٨٥ -

٢JאאאאWJאW

אאא،אאאאאאאאאאK

JאאW• אאאK• אאאאK• אאK• אאאאK• אאאא

אK• אאאאאאאאK

א١٧١ אאא

- ١٨٦ -

אאאא

1- ABBEY, JAMES R. (1997) HOSPITALITY SALES AND MARKETING, EDUCATIONAL INSTITUTE OF AMERICAN HOTEL AND LODGING ASSOCIATION.

2- BROOKS, RICHARD M. (1999) FRONT OFFICE PROCEDURES,

EDUCATIONAL INSTITUTE OF AMERICAN HOTEL AND LODGING ASSOCIATION.

3- GEE, CHUCK Y. (1996) RESORT DEVELOPMENT & MANAGEMENT,

EDUCATIONAL INSTITUTE OF AMERICAN HOTEL AND LODGING ASSOCIATION.

4- HART, CHRISTOPHER W.L. AND TROY, DAVID A. (1997) STRATEGIC

HOTEL/MOTEL MARKETING, EDUCATIONAL INSTITUTE OF AMERICAN HOTEL AND LODGING ASSOCIATION.

5- JACK, D. NINEMEIER (1995) PRINCIPLES OF FOOD AND BEVERAGE

OPERATIONS, EDUCATIONAL INSTITUTE OF AMERICAN HOTEL AND LODGING ASSOCIATION.

6- NITSCHKE, ALETA AND SCHAPPERT, PATRICIA (1996)

HOUSEKEEPING MANAGEMENT, EDUCATIONAL INSTITUTE OF AMERICAN HOTEL AND LODGING ASSOCIATION.

א١٧١ אא

אא١ א

א٤٠ א

א٦٩ א

אא١١٤ א

א١٢٦ א

١٥٨ א

אא١٨٦

אאאאאא

אאFאEא

GOTEVOT appreciates the financial support provided by BAE SYSTEMS

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