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Transcript of · HAX The ÄRNALDO C. , NICOLAS Strategy Concept and Process . s. Prentice Hall, ISBN-13:...
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?
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Estratégia de Serviço
Desenho de Serviço
Transição de Serviço
Operação de Serviço
Melhoria contínua de
Serviço
Ciclo de Vida dos Serviços de TI
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COBIT (5)
Governança de TI
Alinhamento Estratégico
Entrega de Valor
Administração
de Recursos Administração
de Riscos
Medição de Desempenho
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Visão e Estratégia
Financeiro
Processos Internos
Aprendizado e
Crescimento
Cliente
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®
Project Management Institute
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Nexus of forces
Fonte: http://www.gartner.com
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Defina
Meça
Analise
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