Technology

Goal: Enable transformation of government

• Whole of government, collaborative approach• Consultative process for legislation and policy• Clear plan and roadmap• National digital development plan and architecture

Models and best practices:Government Digital Strategy (UK)Chief Information Officer (US and others)

Investment

Goal: Improve effectiveness and reduce costs

• Analyze economic, social, and political benefits• Invest in technology, training, awareness• Build IT project management capacity• Understand total cost of ownership

Models and best practices:Strategic investment (Korea)

Government Digital Services (UK)

People

Goal: Empower users (Information Society)

• Political will• Involve all stakeholders (citizens, civil servants,

businesses, IT professionals…)• Open, inclusive and accessible government

Models and best practices:E-Participation (Korea and Netherlands)US Digital Service (US)Seamless service/single portal

Partnerships

Goal: Effective, efficient administration & services

• Government partnerships• Private sector (PPPs)• Civil society and Donors• Sector focus (e.g. Health)

Models and best practices:Open data and standards

APIs (see data.gov)Social good initiatives: Apps4Warsaw

What makes an eGovsuccessstory?

Added public value, increased trust Reduced cost, increased innovation

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