ملتقى التميز المؤسسي 2015 - اليوم الأول - بناء مستشفى:...
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Transcript of ملتقى التميز المؤسسي 2015 - اليوم الأول - بناء مستشفى:...
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Ahmed Abu Abah, MD,EMHAChief Executive Officer
King Abdullah bin Abdulaziz University Hospital
Princess Nourah bint Abdulrahman University
Building a HospitalA work in “Process”
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29,650,000Healthcare spending: $32.3B
MoH Other Govt. Private
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HealthcareMoH Other Govt. Private
384415
451
Expenditure (USD billion)HospitalsBeds (thousands)
53.5 58.1
97.6
18.512.232.3
2006 2010 2014
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25%of other govt. beds are
provided by University Hospitals
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25%of other govt. beds are provided by University Hospitals
# ofbeds
# of University Hospitals
4,915
15,115
4
23
2014 2019
19
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Ministry of Higher Educationhas a clear vision for the University Hospitals
Key vision items:• Pioneer medical reference• Evidence based• Universal healthcare• Community partnership• Attractive environment19
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29,650,000Healthcare spending: $32.3B
MoH Other Govt. Private
Population1970 – 370,0002014 – 6,000,000
Area 1,500 km2
≈ X2 NYC land area
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Princess Nourah bint Abdulrahman University
• Established in 2008 as the first women’s university in Saudi Arabia.
• 20 Billion riyals was dedicated to build the biggest women’s university in the world.
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Princess Nourah bint Abdulrahman University
• The project was completed in less than 25 months
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Princess Nourah bint Abdulrahman University• Grand opening was on May 2011
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the largest women university globally
Colleges 15Students 45,000Faculty 2,036Administration 3,771
11.5 kmdriverless monorail
King Abdullah bin Abduliziz University Hospital(KAAUH)
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King Abdullah bin Abdulaziz University Hospital, The 1st of the 19 University Hospitals300 beds26 Emergency bedsLEED certified green building
Smart buildingsLatest Technologies
EMRReal-time locating systems (RTLS)Fingerprinting and paperless patient processMedical Equipment.
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Operations
Role model for 18 universityhospitals to come in 5 years!
Strategy
People
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1. WHY
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1. WHYVISION
KAAUH will be a role model for national university hospitals and recognized as a world class and regional reference in women’s health, adolescent health and
child growth and development.
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1. WHY
VISIONKAAUH will be a role model for national university hospitals and recognized as a
world class and regional reference in women’s health, adolescents health and
child growth and development.
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VALUES
• Patient-driven culture• High Reliability
• Performance-driven• Learning and sharing
• Professional Ethics• Teamwork
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1. WHY
VISIONKAAUH will be a role model for national university hospitals and recognized as a
world class and regional reference in women’s health, adolescents health and child
growth and development.
VALUES
• Patient-driven culture• High Reliability
• Performance-driven• Learning and sharing
• Professional Ethics• Teamwork
MIS
SIO
N
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We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research.
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1. WHY
VISIONKAAUH will be a role model for national university hospitals and recognized as a
world class and regional reference in women’s health, adolescents health and child
growth and development.
VALUES
• Patient-driven culture• High Reliability
• Performance-driven• Learning and sharing
• Professional Ethics• Teamwork
MIS
SIO
N
We are dedicated to provide respectful
patient-driven care in a safe, healing
environment and contribute to learning
and sharing in healthcare practice,
education and research.
2. HOW
ValueProposition
Strategic Themes
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Partners:Provide exceptional academic and professional opportunities
Students:Provide the best health learning experience Patients:
Provide the best Healthcare experience that is effective, safe & patient-driven
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1. WHY
VISIONKAAUH will be a role model for national university hospitals and recognized as a
world class and regional reference in women’s health, adolescents health and child
growth and development.
VALUES
• Patient-driven culture• High Reliability
• Performance-driven• Learning and sharing
• Professional Ethics• Teamwork
MIS
SIO
N
We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research.
2. HOW
ValueProposition
Strategic Themes
Partners:Provide exceptional academic and professional opportunities
Students:Provide the best health learning experience Patients:
Provide the best Healthcare experience that is effective, safe & patient-driven
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Partnership Excellence
Clinical Education Excellence
Patient Care Excellence
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1. WHY
VISIONKAAUH will be a role model for national university hospitals and recognized as a
world class and regional reference in women’s health, adolescents health and child
growth and development.
VALUES
• Patient-driven culture• High Reliability
• Performance-driven• Learning and sharing
• Professional Ethics• Teamwork
MIS
SIO
N
We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research.
2. HOW
ValueProposition
Strategic Themes
Partners:Provide exceptional academic and professional opportunities
Students:Provide the best health learning experience Patients:
Provide the best Healthcare experience that is effective, safe & patient-driven
3. WHAT
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DevelopWellnessAwareness
Care forPatients
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DevelopHealthcareProfessionals
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Share Expertise & Services
Create & Apply Knowledge
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1. WHY
VISIONKAAUH will be a role model for national university hospitals and recognized as a
world class and regional reference in women’s health, adolescents health and child
growth and development.
• Patient-driven culture• High Reliability
• Performance-driven• Learning and sharing
• Professional Ethics• Teamwork
MIS
SIO
N
We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research.
VALUES
2. HOW
ValueProposition
Patients:Provide the best Healthcare experience that is effective, safe & patient-driven
Students:Provide the best health learning experience
Partners:Provide exceptional academic and professional opportunities
Partnership Excellence
Clinical Education Excellence
Performance & Results
Share Expertise & Services
Create & Apply Knowledge
DevelopHealthcareProfessionals
Patient Care Excellence
Strategic Themes
DevelopWellnessAwareness
Care forPatients
3. WHAT
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1. WHY
VISIONKAAUH will be a role model for national university hospitals and recognized as a
world class and regional reference in women’s health, adolescents health and child
growth and development.
• Patient-driven culture• High Reliability
• Performance-driven• Learning and sharing
• Professional Ethics• Teamwork
MIS
SIO
N
We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research.
VALUES
2. HOW
ValueProposition
Patients:Provide the best Healthcare experience that is effective, safe & patient-driven
Students:Provide the best health learning experience
Partners:Provide exceptional academic and professional opportunities
Partnership Excellence
Clinical Education Excellence
Share Expertise & Services
Create & Apply Knowledge
DevelopHealthcareProfessionals
Patient Care Excellence
Strategic Themes
DevelopWellnessAwareness
Care forPatients
3. WHAT
Maintaining the
System
Performance & Results
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MaintainingThe
System
Ownership
Strategic Themes Value Chains
• Theme advocate & champion
• Lead the discussion at Strategy Review Meetings
• Push towards meeting the targets
• Help remove obstacles
• Voice of the Process• Respond to
anomalies in process performance
• Assemble Process Improvement team
• Sponsor Process Improvement Projects
SMO
• On top of the BIG picture• Enabler for BPM and
Strategy Management• Maintain Strategy &
Process alignment• Support Theme & Value
Chain Owners
Governance
Strategic Themes Teams
Core Departments Teams
Support Department Teams
Board of Directors
Quality and Patient Safety Council
KAAUH Council and BOD
SMO
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Strategic Themes Value Chains
• Theme advocate & champion
• Lead the discussion at Strategy Review Meetings
• Push towards meeting the targets
• Help remove obstacles
• Voice of the Process• Respond to anomalies in
process performance• Assemble Process
Improvement team• Sponsor Process
Improvement Projects
Ownership
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•On top of the BIG picture•Enabler for BPM and Strategy Management
•Maintain Strategy & Process alignment
•Support Theme & Value Chain Owners
SMO
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Governance
Strategic Themes Teams
Core Departments Teams
Support Department Teams
Hospital Board of Directors
Quality and Patient Safety Council Chaired By CEO
KAAUH Council and BOD
SMO
ReportsSupport (Decisions)
ReportsSupport (Decisions)
Reports
Support
Reports
Support
Repo
rts
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1. WHY
VISIONKAAUH will be a role model for national university hospitals and recognized as a
world class and regional reference in women’s health, adolescents health and child
growth and development.
• Patient-driven culture• High Reliability
• Performance-driven• Learning and sharing
• Professional Ethics• Teamwork
MIS
SIO
N
We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education and research.
Maintaining the
System
SMO Governance
Strategic Themes
• Theme advocate & champion• Lead the discussion at Strategy Review Meetings• Push towards meeting the targets• Help remove obstacles
Value Chains
• Voice of the Process• Respond to anomalies in process performance• Assemble Process Improvement team• Sponsor Process Improvement Projects
• On top of the BIG picture• Enabler for BPM and Strategy Management• Maintain Strategy & Process alignment• Support Theme & Value Chain Owners
VALUES
2. HOW
ValueProposition
Patients:Provide the best Healthcare experience that is effective, safe & patient-driven
Students:Provide the best health learning experience
Partners:Provide exceptional academic and professional opportunities
Partnership Excellence
Clinical Education Excellence
Performance & Results
Share Expertise & Services
Create & Apply Knowledge
DevelopHealthcareProfessionals
Patient Care Excellence
Strategic Themes
DevelopWellnessAwareness
Care forPatients
3. WHAT
Ownership
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Related JCI standards:• IPSG1• ACC1• ACC2.3
IPSG (International Patient Safety Goals)ACCC (Access to Care & Continuity of Care)
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Related JCI standards:• IPSG1• ACC1• ACC2.3
IPSG (International Patient Safety Goals)ACCC (Access to Care & Continuity of Care)
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Related JCI standards:IPSG1ACC1ACC2.3
IPSG (International Patient Safety Goals)ACCC (Access to Care & Continuity of Care)
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Tools
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Tools
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Thank you