Make Your Data Work for You

Are you getting the most value out of your IBM

Connections environment? Femke Goedhart09-11-2017

Speakers

2

Daniel KlasInbound Marketing Coordinator

panagenda

Femke GoedhartBusiness Consultant

panagenda

Agenda

• What drives a successful IBM Connections platform?• Examples of success• Activities to monitor & drive your platform• Demo• Questions

What drives a successful IBM Connections platform?

• Context driven connections• Collaboration• Knowledge management / sharing• People & process development

Success scenario process Continuous use case adaptation cycle

You never really ‘get’ there

Concrete use case

Platform

Implementation

Success scenario

Platform

Innovation

Use caseAdoption

Information Systems (IS) Success – DeLone & McLane

• System quality– the desirable characteristics of an information system. For example: ease of

use, system flexibility, system reliability, and ease of learning, as well as system features of intuitiveness, sophistication, flexibility, and response times.

• Information quality– the desirable characteristics of the system outputs; For example: relevance,

understandability, accuracy, conciseness, completeness, understandability, currency, timeliness, and usability.

• Service quality– the quality of the support that system users receive from the IS department and

IT support personnel. For example: responsiveness, accuracy, reliability, technical competence, and empathy of the personnel staff.

• System use– the degree and manner in which staff and customers utilize the capabilities of

an information system. For example: amount of use, frequency of use, nature of use, appropriateness of use, extent of use, and purpose of use.

• User satisfaction– users' level of satisfaction with features, tools, and support services.

• Net benefits– the extent to which IS are contributing to the success of individuals, groups and

organizations. For example: improved decision-making, improved productivity, increased sales, cost reductions, improved profits, market efficiency, consumer welfare, creation of jobs, and economic development.

https://link.springer.com/article/10.1057/ejis.2008.15

Key factors to drive the Net Benefit of IBM Connections

✓ Tools✓Performance✓Usage✓Quality content✓ Interaction ✓Support

Make Your Data Work for You

Examples of success

Get people to work out loud

Originally....

After implementing IBM Connections

Originally...

After implementing IBM Connections

Getting people to work in a global environment

Domino applications?

Keeping it relevant

Make Your Data Work for You

Activities to monitor & drive your IBM Connections platform

Maintaining or driving your IBM Connections

• Continuous system health monitoring• Pro-active administration• Identification of potential compliance issues• Identifying frontrunners and potential champions• Keeping tabs on what’s going on• Community management• Use case identification • Community & user management

Continuous system health monitoring

Identifying problems

Pinpoint historical trends

Pro-actively managing quotas

Compliance: Identifying orphaned files

Addressing orphaned or dormant communities

Make Your Data Work for You

Let’s look at some Community & User Info (DEMO)

Recap: How do you drive success?

• Monitor & manage your system’s health• Pro-actively manage and tackle problems before they become a

deterrent• Stimulate innovation by identifying and collecting use cases and outliers

as examples• Keep your data relevant and the data owners aware of their

responsibilities by informing them when communities are no longer accessed/used

• Identify compliance issues• Invest in continuous change & training programs to drive adoption

• Always keep an ear to the ground and talk to your users

How can panagenda help?

Questions?

30

Daniel KlasInbound Marketing Coordinator

panagenda

Femke GoedhartBusiness Consultant

panagenda

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