Post on 15-Jan-2015
description
1
UX MeetUp 6.mai Dokument Søk
UX Meetup 6.mai Document Søk Vi bruker mye av arbeidstiden på å finne og lese dokumenter. I følge IDC bruker en gjennomsnittlig (nordamerikansk) kunnskapsarbeider 48% av arbeidstiden på å søke etter og analysere informasjon. Brukere må bla igjennom lister av dokumenter og evaluere hvert resultat. Effektivisering av denne prosessen kommer både brukere og bedriften til gode. Berit vil snakke om forskjeller mellom dokumentsøk for internett og intranet, og hvordan man kan presentere informasjonen slik at brukeren kan evaluere resultatene mer effektivt.http://www.UXmeetup.com – Similar Pages – Comment – Add to my Calendar
AHO Arkitekthøyskolen i OsloArrangement: UX MeetUp Dato: 6.mai 2009Tid: 18:00 – 19:00
http://www.aho.no - 30k – Similar Pages – Comment
Berit HerstadM.Sc. Berit Herstad, Sr. User Experience Designer at Microsoft Enterprise Search Group. E-mail: berit.herstad@microsoft.com Phone: +47 48011146http://www.microsoft.com/enterprisesearch – Similar Pages – Comment
Document Search User ExperiencePresentation for UX Meetup 6th of Mayhttp://www.meetup.com/UXnet-Oslo/calendar/10241256/ – Similar Pages - Comment
UX MeetUp 6.mai Dokument Søk
(A) HVORDAN PRESENTERE INFORMASJON MER EFFEKTIVT?
EFFICIENT DOCUMENT SEARCH
4
Summary
Thumbnails
The URL
Highlighting
Search box
Result Types
EFFICIENT DOCUMENT SEARCH
5
Summary
Thumbnails
The URL
Highlighting
Search box
Result Types
Advanced SearchNavigatorsQuery Suggestions
How many results?
Paging vs scrolling
Zero Resultspage
Did you mean?
SEARCH BOX
http://www.wolframalpha.com
2,8 words pr queryincreasing
Query suggestionsVs query completion
Search button
Natural language
Search box
Size?
Position?
ADVANCED SEARCH
http://www.silobreaker.com
Inlay vs overlay?
Dont use AND/ORQuery syntax
Text linkAvoid theterm ”string”
RESULT LIST
http://www.google.com/
8
TEaser
Heading
URL
How many results?
Site Collapsing
Paging vs scrolling
SponsoredLinks
Category results
Highlighting
Actionableresults
Disambiguation
Best Bets
THUMBNAILS AND PREVIEW
http://www.viewzi.com/
Thumbnails
Scanability
Visual snippetsDocumentPreview
Stay on the page
110ms1 Image>1 word
strong effect of question category
NAVIGATORS/REFINERS
http://mqlx.com/~david/parallax/
10
Counts
Sorting
More link
Middle/Left/Right pane?
What’s a refiner?
What’s taxonomy?
Multi select?And vs Or?
How many?
ZERO RESULTS PAGE
http://www.wikipedia.com Spell correction
Did you mean?
Synonyms
Repeatquery
Spelling
Too detailedquery
(B)HOW IS INTRANET SEARCH DIFFERENT FROM INTERNET SEARCH?
12
DIFFERENCES FOR INTRANET SEARCH
• Tunable• Federated Data Sources• Link Structure• Cross Site Hierarchy• Security
13
SIMILAR SEARCH PATTERNS
14
FOR DISCUSSION
• Language – intranet search in multiple languages?• Date - what is the date of a document?• Search Management – no search manager, -
distributed search management?• Knowledge Management - locating a subject matter
expert can sometimes be more valuable than finding a spreadsheet
• Services - FaceBook is the new Internet and LinkedIn is the new Intranet?
15
References
1. Enterprise Search from Microsoft, Empower People to Find Information & Expertise. A Microsoft White Paper, published January 2007 http://www.docstoc.com/docs/300249/Enterprise-Search-from-Microsoft-White-Paper
2. The Hidden Cost of Information Work. March 2005, IDC White Paper http://factiva.com/collateral/files/whitepaper_IDC_hiddencosts_0405.pdf
3. Using Thumbnails to Search the Web. Xerox Palo Alto Research Center, Carenegie Mellon Unicersity http://www2.parc.com/csl/projects/popoutprism/pdf/thumbnails.pdf
4. Visual snippets paper CHI 2009 http://research.microsoft.com/pubs/79632/chi09-snippet.pdf
5. Designing for Search: Making Information Easy to Find http://www.wqusability.com/articles/designing-for-search-stc2008.pdf
16
Thank you
berit.herstad@microsoft.com