Post on 07-Aug-2015
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Table of Contents
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Retailers with a responsive site � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 33
Retailers having native apps � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 33
Platforms for which retailers have an app � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 33
Superdry’s mobile site home page � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 33
Users’ ratings of retailers’ iOS and Android apps � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 34
Location-based services built into the apps � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 34
ASOS’ app has strong user feedback � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 34
Mobile site speed performance � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 34
Number of images shown on the PDP � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 37
Video included on the PDP � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 37
Net-a-Porter’s strong use of imagery � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 37
Cross-sell and up-sell features on the Next PDP � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 37
All Saints’ returns terms � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 38
Schuh’s PDP � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 38
PDPs featuring user reviews � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 38
PDPs featuring recommendations � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 38
PDPs featuring cross-sells or up-sells � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 38
Retailers offering returns to store � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 43
Retailers offering free returns � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 43
Retailers offering Collect+ for returns � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 43
Retailers prominently displaying returns on the PDP � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 43
Moss Bros’ returns � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 43
Facets available for search � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �46
Search history displayed � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �46
Type-ahead / auto-suggest included in the search bar � � � � � � � � � � � � � � � � � � � � � � � � � � �46
Search bar type-ahead includes pictures � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �46
Schuh’s search facets � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 47
ASOS’ search bar � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 47
Schuh’s search bar � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 47
Total number of social elements for the retailers surveyed � � � � � � � � � � � � � � � � � � � � � � � � 52
Number of Facebook followers � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 52
Number of YouTube subscribers � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 52
Number of YouTube views for each retailer’s most watched video � � � � � � � � � � � � � � � � � � 52
Number of tweets � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 53
Number of Twitter followers � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 53
Burbery’s Twitter page � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 53
Number of Pinterest followers � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �54
Retailers offering some form of social sharing from the PDP � � � � � � � � � � � � � � � � � � � � � � 55
Different social sharing options offered � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 55
Net-a-Porter includes sharing to Weibo � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 55
Russell & Bromley social sharing support � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 55
List of figures and screenshots
Page 4
Transform’s 2015 Retail Report: Fashion focuses on 58
retailers, reviewing their digital proposition across a
range of dimensions and identifying relative strengths
and weaknesses, and capturing best practices. The
report is designed to provide you with a mirror on your
business and an easy way to benchmark against peers.
But we do not advocate chasing the competition. There
has been a tendency to engage in an ‘arms race’ on
fulfilment, or to expand the international offering based
on the success some have had. Each retailer must
define its proposition against its own strategy and for
its particular customers, clear in what differentiators
add value in their eyes and what elements are expected
core basics. But at the same time, customers do
compare across brands and expectations are set by the
most frequently shopped or most celebrated.
Many retailers have propositions that are strong in
some areas, such as fulfilment, but may be let down in
areas of the site where the user experience lags behind
the overall offer. Similarly, while some have great
usability, the fundamental offer may not be robust. A
surprising finding was that many retailers had not yet
put the enablers in place to offer key multichannel
propositions such as click & collect and that while
many had implemented best practice ideas, such as
guest checkout, the actual execution was weaker than
expected.
Some retailers of course continue to blaze a trail,
being innovative, customer-focused and commercially
savvy. It’s easy to identify leaders and laggards on any
one of those dimensions, but it’s their combination
that matters. For example, from a customer-centricity
perspective one might question a retailers such as New
Look who set a minimum spend threshold on click &
collect, yet if we use a profitability or operational lens,
that conscious choice becomes quite understandable.
This need to include the basic commercial analysis
alongside the CX one is apparent when reviewing the
International propositions. If £3.95 is the standard fee
for a 3 day delivery to Europe, is there genuine enduring
benefit in moving to a free delivery offer?
So while this report does score each area of the
proposition and thus creates a total score for the
retailer, these numbers should be used to focus
thinking rather than be seen as a definitive goal in
themselves. Without sales data, specific customer
insight, an awareness of strategic intent and operational
capability, it’s speculative to judge a retailer’s
proposition. And any report contrasting a Burberry with
its premium, editorial, indulgent offer to a Topshop’s
mass market proposition must be used judiciously.
This report is also not a UX review, in which (for
example) Zara would score less well, nor a review of
sales volumes (where Zara would do comparatively
better). Nor is it a review of visual styling and a
commentary on the high gloss, image laden feel of
some sites vs the more transactional feel of others.
But the scoring methodology is logical and the
array of elements covered is broad and thus more
Introduction
Rank Retailer Score
#1 John Lewis 68
#2 River Island 66
#3 House of Fraser 65
#3 Schuh 65
#5 ASOS 64
#5 New Look 64
#5 Superdry 64
#8 JD Sports 62
#8 Topshop 62
#10 Miss Selfridge 61
Page 5
informative of the total customer experience than
traditional reviews. For future editions we can consider
a weighting, noting that success in social is likely to be
a less significant driver of sales than checkout or search
optimisation. But absent detailed analysis to prove
the relative importance of each area, we have instead
weighted each component equally. We would welcome
engagement from fashion retailers who can work with
us to refine this model.
For this report earlier this year we undertook research
across more than 50 and given the pace of change and
competitive jostling we might expect that already some
elements will be out of date as retailers evolve their
propositions. In providing a single reference point on
key elements of the offer we hope to enable readers to
rapidly put any proposition into a wider market context.
All caveats noted, nonetheless there are digital leaders
who stand out and who are the highest scoring.
While in all cases there are elements to improve on,
we would recognise these firms intuitively, based on
their commercial results, customer feedback and the
quality of their teams. There is no surprise that John
Lewis, Superdry, House of Fraser or Schuh feature at
the top of the table. The winning firms are very digital,
are omnichannel in their thinking, have developed
a capability in innovation and have a strong service
orientation. Others might have been expected to
feature, but are let down by their proposition or
capability in particular areas. Boden, a trailblazer in
non-physical fashion retailing, scores less well in
social, mobile & international. Austin Reed is a retailer
recognised as being severely challenged, and it’s no
surprise it has failed to embrace digital (whether that
be the cause or a symptom of its difficulties could be
discussed) . Perhaps surprisingly, the younger, trendier
brands (such as Jack Wills), especially if global (eg
Hollister), may be adequate by US standards but deliver
a comparatively poor offer to their UK customers. As
ever though in retail, the most fundamental ingredient
is having the right product. When those manufacturing
or buying decisions come together with superb
execution and excellent customer experience, as
John Lewis, Superdry and others show, then great
outcomes happen for both retailer and customer.
We hope this report is informative and stimulating, and
drives the discussion, analysis and action needed so
British fashion retailers continue to succeed and excel.
We very much welcome feedback on this first report
and invite you to join the debate on #RRF15
Introduction
Page 6
Abercrombie & Fitch 42 50 77 11 57 12 8 8 2 3 8 3 0 4 6
All Saints 56 20 30 57 26 57 8 8 9 7 4 4 8 3 5
ASOS 64 5 46 55 44 45 7 8 8 7 6 4 8 8 8
Austin Reed 34 57 60 37 49 37 4 8 3 3 0 5 5 5 1
BHS 52 30 61 35 51 34 8 8 7 0 5 6 8 6 4
Blue Inc 56 20 73 15 46 41 8 8 6 6 4 5 8 8 3
Boden 37 55 69 22 55 19 3 8 4 3 1 6 3 6 3
Burberry 50 37 55 47 65 4 6 8 7 10 4 4 3 2 6
Burton 57 14 57 41 55 19 5 8 9 5 7 5 10 6 2
Clarks 57 14 78 8 68 2 4 8 6 8 4 6 10 6 5
Coast 52 30 52 50 35 56 5 8 6 3 6 4 10 6 4
Debenhams 51 34 64 32 53 27 3 8 7 5 4 6 8 5 5
Dorothy Perkins 57 14 59 39 58 10 4 8 6 5 7 5 10 6 6
Dune 53 26 26 58 45 42 8 8 5 5 1 7 8 7 4
Evans 59 12 63 33 43 48 8 8 5 7 5 6 10 6 4
Fatface 53 26 68 28 49 37 8 8 6 6 2 4 10 6 3
French Connection 55 23 68 28 40 52 8 8 3 6 4 9 5 6 6
Gap 45 45 57 41 53 27 6 8 3 n/a 5 6 10 3 4
H&M 41 52 85 1 65 4 2 8 3 n/a 6 6 3 5 8
Harvey Nichols 37 55 51 51 55 19 0 8 4 0 1 6 8 3 7
Hobbs 55 23 69 22 56 15 7 8 5 5 4 8 10 6 2
Hollister 31 58 73 15 53 27 4 8 0 n/a 4 4 0 4 7
House of Fraser 65 3 73 15 57 12 8 8 7 5 7 6 10 7 7
Jack Wills 39 54 75 12 58 10 3 8 2 1 6 5 5 2 7
JD Sports 62 8 57 41 43 48 8 8 6 7 9 6 8 5 5
Jigsaw 51 34 79 3 36 54 8 8 3 6 1 7 8 7 3
John Lewis 68 1 57 41 39 53 8 8 7 4 8 8 10 8 7
Jones Bootmaker 43 48 62 34 54 24 6 8 7 0 4 5 7 6 0
Joules 53 26 55 47 41 50 9 8 7 5 1 6 8 5 4
Retail Survey –
Overall table
Overall Site speed Mobile speed
CheckoutScore
Customer serviceScore
FulfilmentScore
Interna-tionalScore
MobileScore
Product detail PageScore
ReturnsScore
SearchScore
SocialScoreScore Rank Score Rank Score Rank
Page 7
Retail Survey –
Overall table
Overall Site speed Mobile speed
CheckoutScore
Customer serviceScore
Fulfilment
Score
Interna-tionalScore
MobileScore
Product detail PageScore
ReturnsScore
SearchScore
SocialScoreScore Rank Score Rank Score Rank
Karen Millen 53 26 53 49 50 35 4 8 5 6 6 6 10 6 2
Littlewoods 50 37 69 22 45 42 2 8 9 0 4 8 5 8 6
LK Bennett 48 43 57 41 45 42 6 8 5 6 3 7 5 6 2
Marks & Spencer 57 14 79 3 50 35 6 8 7 4 6 6 8 6 6
Matalan 51 34 79 3 53 27 6 8 5 0 6 6 8 7 5
Matches 43 48 74 13 56 15 2 8 3 7 3 5 3 5 7
Miss Selfridge 61 10 39 56 57 12 8 8 8 6 5 6 10 5 5
Moss Bros 55 23 79 3 66 3 8 8 6 5 4 4 10 5 5
Net a Porter 56 20 60 37 52 32 8 8 2 7 8 6 3 6 8
New Look 64 5 58 40 70 1 8 8 8 6 5 4 10 7 8
Next 50 37 67 30 56 15 0 8 9 8 7 2 5 6 5
Oasis 49 41 49 53 36 54 4 8 6 1 6 6 7 6 5
Office 57 14 71 20 54 24 8 8 6 3 4 6 10 5 7
Peacocks 42 50 79 3 44 45 7 8 6 2 1 5 5 5 3
Phase Eight 48 43 73 15 47 40 8 8 6 3 0 7 8 5 3
Reiss 52 30 69 22 55 19 7 8 5 7 1 7 5 6 6
River Island 66 2 73 15 n/a n/a 8 8 8 5 8 7 10 5 7
Russell & Bromley 40 53 70 21 61 9 4 8 4 2 0 4 7 5 6
Schuh 65 3 78 8 64 7 8 8 9 2 4 9 10 9 6
Selfridges 50 37 69 22 53 27 8 8 4 5 1 5 8 4 7
Superdry 64 5 81 2 55 19 9 8 10 10 4 6 8 6 3
Ted Baker 52 30 74 13 41 50 6 8 7 7 2 4 7 6 5
Topshop 62 8 61 35 56 15 4 8 6 7 8 8 7 6 8
Very 45 45 66 31 44 45 2 8 9 0 4 3 5 8 6
Wallis 58 13 56 46 65 4 8 8 7 6 4 8 10 5 2
Warehouse 57 14 51 51 52 32 4 8 5 7 6 6 10 6 5
Whistles 60 11 47 54 54 24 8 8 8 7 1 7 10 6 5
White Stuff 45 45 69 22 63 8 4 8 4 5 1 8 8 4 3
Zara 49 41 78 8 49 37 9 8 3 n/a 6 6 8 4 5
Page 8
The checkout is of course the most critical user
experience component to get right. Determining
when to enter the HTTPS section, whether to allow
a click back to the homepage or PDP, when to expire
the session, how to insert the fulfilment options, how
(whether?) to present support for vouchers etc. are
just a few of the commercial, brand and UX issues
to work through. And across the array of potential
features, the right answer is unclear and needs to be
established on a case by case basis.
However, there are certain uncontroversial basics:
1. The overall process should be as
simple and fast as possible
2. Guest checkout should be enabled
3. Taking payment should be as low a
barrier as possible
Reviewing these dimensions, it’s surprising therefore
that 31% still don’t offer a guest checkout capability.
And of those that do, many (such as Jigsaw)
put up substantial registration and data-capture
components.. Often these will have sub-optimal
signage to the user about why the data is being
captured eg “Enter your email so we can alert you
when your item’s despatched” is preferred to “Email:”
simply being one of a long collection of fields. Best
practice around guest checkout design is still in flux
but it’s clear that many retailers are only paying lip
service to it, with the more sophisticated approaches
reducing data entry at point of sale in combination
with subsequent follow-ups for data enrichment.
Experience AreasCheckout
Top retailers in checkout
9/10Zara
9/10Superdry
9/10Joules
31%69%
No: 31%
Yes: 69%
Is guest checkout available?
ASOS uses social network logins in its guest checkout
Debenhams’ guest checkout is explicit on how registering with email helps
Page 9
Paypal, which is perhaps the closest most retailers
will get to a ‘one-click’ type payment solution,
is increasingly common. Understandably so,
given its heritage and consumer’s affection for
the brand, its privacy and simplicity. But noting
its substantial impact on commercials, especially
for smaller baskets, and the difficulty in proving
ROI indisputably, it’s unsurprising that almost one
quarter of the researched retailers have yet to
implement it.
However, the checkout research also proves
incontrovertibly that ultimately it’s all about the
product proposition. In our research, Next scored
zero for its checkout – it’s a lengthy, process with
enforced registration and no Paypal support. But
Next is undeniably a giant in online sales, because
ultimately it has great product at great prices.
However, one is left wondering how much better
it could be if it adopted more of the best practices.
7+ – 17%
6 – 31%
5 – 22%
4 – 22%
3 – 7%
7%
3
4
5
6
7+
31%
17%
22%
22%
Yes: 76%
No: 24%
Experience AreasCheckout
The Jigsaw and M&S guest checkout implementations
Paypal offered as a payment method in checkout
Number of clicks required to checkout
Page 10
Abercrombie & Fitch 4 Yes Yes Yes
All Saints 6 Yes Yes Yes
ASOS 4 Yes No Yes
Austin Reed 6 Yes No No
BHS 6 Yes Yes Yes
Blue Inc 4 Yes Yes Yes
Boden 8 No No Yes
Burberry 6 No Yes Yes
Burton 5 Yes Yes No
Clarks 6 Yes No No
Coast 8 Yes No Yes
Debenhams 13 No No Yes
Dorothy Perkins 6 Yes No No
Dune 5 Yes Yes Yes
Evans 5 Yes Yes Yes
Fatface 4 Yes Yes Yes
French Connection 5 Yes Yes Yes
Gap 6 No Yes Yes
H&M 5 No No No
Harvey Nichols 9 No No No
Hobbs 5 Yes No Yes
Hollister 6 Yes No No
House of Fraser 6 Yes Yes Yes
Jack Wills 3 No No No
JD Sports 6 Yes Yes Yes
Jigsaw 6 Yes Yes Yes
John Lewis 6 Yes Yes Yes
Jones Bootmaker 7 No Yes Yes
Joules 3 Yes Yes Yes
Checkout comparisonNo of clicks (from
product to checkout completion)
Is Paypal offeredCan you checkout without registering
at all?Guest checkout
Page 11
Checkout comparisonNo of clicks (from
product to checkout completion)
Is Paypal offeredCan you checkout without registering
at all?Guest checkout
Karen Millen 4 Yes No No
Littlewoods 6 No No No
LK Bennett 9 Yes Yes Yes
Marks & Spencer 5 No Yes Yes
Matalan 8 Yes Yes Yes
Matches 4 No No No
Miss Selfridge 4 Yes Yes Yes
Moss Bros 6 Yes Yes Yes
Net a Porter 6 Yes Yes Yes
New Look 4 Yes Yes Yes
Next 8 No No No
Oasis 5 Yes No No
Office 7 Yes Yes Yes
Peacocks 6 Yes No Yes
Phase Eight 4 Yes Yes Yes
Reiss 4 Yes No Yes
River Island 6 Yes Yes Yes
Russell & Bromley 5 Yes No No
Schuh 5 Yes Yes Yes
Selfridges 5 Yes Yes Yes
Superdry 3 Yes Yes Yes
Ted Baker 8 Yes Yes Yes
Topshop 4 Yes No No
Very 5 No No No
Wallis 4 Yes Yes Yes
Warehouse 6 Yes No No
Whistles 4 Yes Yes Yes
White Stuff 5 Yes No No
Zara 3 Yes Yes Yes
Page 12
Customer service is receiving increased attention
now that organisations have understood that
multichannel means more than simply web and
physical. Enabling a single customer view and
consistent, seamless experience across all channels
has become key. And while it was originally hoped
that online would drive down contact centre costs,
the reality has been different. For many, the ‘where
is my order’ calls have led to significant volume
impacts. Additionally, average handling times
have risen, as the contact centre is handling more
complex queries rather than the simpler ones that
customers can self-answer through FAQs and the
like. For the most sophisticated retailers, contact
centres are now a profit-centre, with the employee
able to not just resolve customer issues but to save
lost sales and upsell products into the customer’s
order. However, some 10% of retailers (ASOS,
Hollister and those associated with the Aurora
group) do not offer a phone based approach to
customer service.
Experience AreasCustomer service
Top retailers in customer service
9/10Wallis
9/10Next
9/10Littlewoods
9/10Burton
10/10Schuh
10/10House of Fraser
10/10Burberry
Yes90%
No10%
Contact Us0100 111 234 55
Yes12%
No88%
Chat Now
Yes95%
No5%
Email Us
The range of channels used is increasing to match the
range that customers use. But not all channels are equal.
Some, such as social, are used more for complaints than
for support, and are used more by the younger audience.
Recent research (Oracle Retail Report 2015 – Delivering
Retail) found 42% of retailers did not respond to an enquiry,
and 15% took more than one day (a lifetime in today’s
digital world). Where social is undertaken, it must therefore
be undertaken fully.
This is most key for Millennials in particular, where
social is preferred to email, and indeed they may have
an email address only in order to register for Snapchat,
Instagram, WhatsApp and the like. Email is of course also
an asynchronous medium and the ping-pong contacts are
far less efficient than chat, for example, in resolving many
issues. The same Oracle report found 24% of its (different)
respondents did not reply at all. And only 43% could
manage to respond on the same day. Given Live Chat tends
to be more effective at upselling than email and that the
concurrent contact handling makes it more efficient than
Schuh uses Live Chat to support sales from the PDP
Contact methods offered by retailers
Page 13
telephone response, we might anticipate more retailers
offering chat options. Live chat is however comparatively
uncommon, with just seven retailers using it despite its
superiority in fully resolving issues. Given chat also tends
to be more effective at upselling than email and that the
concurrent contact handling makes it more efficient than
telephone response, we would anticipate more retailers
offering chat options. As in so many areas, Schuh is at the
leading edge here. Their PDPs are already best in class
from an information perspective, but additionally there is
also full live chat support over both text and video, and
while it can be intrusive when browsing, it is clear they are
committed to using customer service to make the sale and
support the consumer throughout their journey.
Partially driven by the increasing international footprint
of the retailers, available support hours have expanded.
Round the clock coverage is perhaps surprisingly common
with 22% of retailers offering it, and while that might be
expected from global brands such as H&M and Gap, it
is also offered by retailers such as All Saints. Retailers
have very clearly recognised that fashion shopping is not
a 9-5 activity, and with delivery cut-offs edging closer
to midnight (and reaching it in some cases), supporting
the shop with customer service should quickly follow.
Certainly weekend and evening support has now become
normal, with a majority offering it.
Weekdays, beyond 9-5
Saturdays
Sundays
24 hours
Yes64%
Yes66%
Yes53%
Yes21%
No36%
No34%
No47%
No79%
Mon Tue Wed Thur Fri Sat Sun
Mon Tue Wed Thur Fri Sat Sun
Mon Tue Wed Thur Fri Sat Sun
Experience AreasCustomer service
Availability of customer service
All Saints presents a clear, simple and extensive set of 24x7 customer service options
Schuh offers video and text based chat
Page 14
Abercrombie & Fitch email, phone Yes 24 hrs Yes No No
All Saints email, phone, post, social media Yes 24 hrs Yes No No
ASOS email, social media Yes None Yes No No
Austin Reed email, phone, post Yes 9am - 5pm Monday to Friday Yes No No
BHS email, phone, post Yes 9am - 11pm Monday to Friday Yes No Yes
Blue Inc email, phone, post Yes 8:30am - 5�00pm Monday to Friday Yes No No
Boden email, phone, post Yes 8am-10pm Monday - Saturday, 10am-6pm Sunday No No No
Burberry email, phone, chat Yes 24 hrs Yes Yes Yes
Burton email, phone Yes 24 hrs Yes No Yes
Clarks email, phone, post Yes 8�30am - 8pm Monday to Friday, 8�30am - 6pm Saturday Yes No No
Coast email Yes None Yes No No
Debenhams email, phone, post Yes8am - 11pm Monday to Friday, 8am - 8pm Saturday & Sunday
Yes No No
Dorothy Perkins email, phone Yes9am - 11pm Monday to Friday, 9am - 6pm Saturday & Sunday, 9am - 5:30pm UK Bank Holidays
Yes No No
Dune email, phone, post Yes 9am - 6pm Monday - Friday, 9am - 1pm Saturday Yes No No
Evans email, phone Yes9am - 11pm Monday to Friday, 9am - 6pm Saturday & Sunday, 9am - 5:30pm UK Bank Holidays
Yes No No
Fatface email, phone Yes 8�30am - 6pm Monday to Friday Yes No No
French Connection email, phone, post, social media Yes 9am - 8pm Monday - Friday No No No
Gap email, phone, post, chat Yes 24 hrs No Yes No
H&M email, phone Yes 24 hrs Yes No No
Harvey Nichols email, phone, post Yes 9am - 8pm Monday to Saturday, 11am - 6pm Sunday No No No
Customer service comparison
Contact us via Email Telephone & hours Dynamic FAQ's
Click to chat
Click to call
Page 15
Hobbs email, phone Yes 9am - 5pm Monday to Friday Yes No No
Hollister email Yes None No No No
House of Fraser email, phone, post, chat, social media Yes7am - 10pm Monday to Friday, Saturday & Sunday 9am - 10pm
Yes Yes Yes
Jack Wills email, phone, post Yes8am - 10pm Monday to Friday, 9am - 10pm Saturday and Sunday
Yes No No
JD Sports online form, by phone, twitter No8am - 8pm Monday to Friday, 9am - 5pm Saturday, 10am - 6pm Sunday
Yes No No
Jigsaw email, phone Yes 8am - 6pm Monday to Friday Yes No No
John Lewis email, phone, post Yes 7am- midnight, 7 days a week Yes No No
Jones Bootmaker email, phone, post Yes 9am-5pm Monday to Friday� Yes No No
Joules email, phone Yes8am – 8pm Monday to Friday, 9am - 5pm Saturday and Sunday
Yes No No
Karen Millen email Yes None Yes Yes No
Littlewoods email, phone, post, social media Yes 24 hrs Yes Yes No
LK Bennett email, phone Yes 9am - 5�30pm Monday to Friday Yes No No
Marks & Spencer email, phone, post, social media Yes 8am - 11pm Monday - Friday Yes No No
Matalan email, phone Yes 8am- 6pm Monday to Sunday Yes No No
Matches email, phone, post Yes 24 hrs Yes No No
Miss Selfridge email, phone, post Yes 9am - 11pm Monday to Friday Yes No No
Moss Bros email, phone, post Yes 9am - 5pm Monday to Friday Yes No No
Net a Porter email, phone Yes 24 hrs Yes No No
New Look email, phone, post Yes 10am - 6pm Monday to Saturday No No No
Customer service comparison
Contact us via Email Telephone & hours Dynamic FAQ's
Click to chat
Click to call
Page 16
Next email, phone, post Yes 24 hrs Yes No Yes
Oasis none No None Yes Yes No
Office email, phone, post Yes 24 hrs Yes No No
Peacocks email, phone, post Yes8�30am - 5�00pm Monday to Thursday, 8�30am - 4�00pm to Friday
Yes No No
Phase Eight email, phone, post Yes 8am - 8pm Monday to Friday, 9am - 6pm Saturday Yes No No
Reiss email, phone, post Yes 8�30am - 5�30pm Monday to Friday , 9am - 3�30pm Saturday Yes No No
River Island email, phone, post Yes 8am - 8pm Monday to Sunday Yes No No
Russell & Bromley email, phone Yes 24 hrs Yes No No
Schuh email, phone, post Yes8:30am - 8:30pm Monday to Thursday, 8:30am-8pm Friday, 9am-6pm Saturday, 9am - 5pm Sunday
Yes Yes Yes
Selfridges email, phone, post Yes 9am - 10pm Monday to Saturday, 10am - 6pm Sundays Yes No No
Superdry email, phone, post Yes8am - 8pm Monday to Friday, 9am - 5pm Saturday, 10am - 4pm Sunday
Yes No No
Ted Baker email, phone Yes 9am - 10pm Monday to Friday, 9am - 6pm Saturday No No No
Top Shop email, phone yes9am - 11pm Monday to Friday, 9am - 6pm Saturday & Sunday, 9am - 5:30pm UK Bank Holidays
Yes No No
Very email, phone, post, social media Yes 24 hrs Yes No No
Wallis email, phone, post Yes9am - 11pm Monday to Friday, 9am - 6pm Saturday & Sunday, 9am - 5:30pm UK Bank Holidays
Yes No Yes
Warehouse email Yes None Yes No No
Whistles email, phone Yes9am- 5pm Monday to Wednesday, 9am - 7pm Thursday - Friday, 10am - 6pm Saturday
Yes No No
White Stuff email, phone Yes9am - 7pm Weekdays, 9am - 5pm Saturdays, 10am - 4pm Sundays
Yes No No
Zara email, phone, social media No7:30am - 6:30pm Monday to Friday, 9:00am - 3:00pm Saturday
Yes No No
Customer service comparison
Contact us via Email Telephone & hours Dynamic FAQ's
Click to chat
Click to call
Page 17
Where standard isn’t free, it’s usual for it to be so
above a certain spend level. For the savvy shoe
retailers (LK Bennett, Office, Schuh) there’s a token
minimum spend (less than £5), but otherwise 28% see
£50 as the standard threshold (indeed the handful
that set it between £20 and £50 might wish to A/B
test their choice if they haven’t done so). Of those
above £50, Net-a-Porter’s £200 threshold is perhaps
understandable, in contrast to Fat Face’s £60. But 15%
of the retailers never offer it, and we might assume that
some are missing out on the larger baskets, except it
includes retailers such as Very, Next and Boden, who
focus on yield management and whose free returns
may mean the AOV is naturally larger.
Standard pricing has now stabilised at two distinct
levels – it’s either free (25% of retailers) or it’s £3.99
(52%). Some retailers are at £3 or £3.50 but are arguably
eating into margin unless they’ve proven their specific
demand exhibits elasticity around this delivery price
point. And a small number of retailers are substantially
above this level. This will become unsustainable in the
customers’ eyes, and these retailers will need to fix
whatever their operational challenges are and/or wean
themselves off delivery-related profits which customers
will come to resent.
Experience AreasFulfilment
£4+: 9%
£4: 52%
£3.00 to £3.50: 14%
Free: 25%
25%
14%52%
9%
More than £50: 26%
Never: 15%
£50: 28%
Less than £50: 15%
Any spend: 17%
17%
15%
26%
28%
15%
Top retailers in fulfilment
9/10Very
9/10Schuh
9/10Next
9/10Littlewoods
9/10Burton
9/10All Saints
10/10Superdry
Cost of standard delivery Spend threshold for free standard delivery
Superdry has an extensive range of fulfilment options with a strong free offer
Page 18
If choosing standard, for many (44%) up to five days is
the standard wait time for the item, though in several
cases we know that the retailer will typically exceed
the expectation (other than at Peak). For a small group
though the promise is now within 1 day (7%) and for
26% it’s no longer than 3 days. No clear relationship
exists between the fee for standard and the delivery
time (other than “Free” typically being a 5 day promise).
We might expect a three day promise is probably the
future for most retailers, with click & collect supporting
those customers who are price sensitive or time
sensitive, but insufficiently to pay for next day delivery.
Next day cut-offs are increasingly a battleground for
retailers. Anecdotally each extra hour of prime online
shopping time in the evening can deliver double digit
lifts in sales. With peak shopping being 7pm-10pm for
many, that so many have an afternoon cut-off (49% are
2pm to 6pm) or even a lunchtime cut-off (11%) reflects
the difficult logistical challenges many retailers have. At
the other end of the spectrum, Next has pushed its cut-
off to midnight, and 10pm is the benchmark for several.
For others though, the cut-off for collection is high but
not delivery.
5 days (44%)
more than 5 days (13%)
4 days (17%)
3 days (13%)
1 or 2 days (13%)
13%
13%
44% 17%
13%8pm
9%
9pm
13%
10pm
9%
between 2pm and
6pm
49%
7pm
9%
Before2pm
11%
Experience AreasFulfilment
Delivery promise for standard delivery Cut-off time for next day delivery
Next’s 11pm cut-off is prominent on the home page
Page 19
However, often the next day price architecture is set
up to encourage the incremental spend, which for
many retailers makes the difference between fulfilment
costing profit versus contributing to it. Some 30% of
retailers offer next day at £5 or less, and in many cases
that’s an additional £1 to the consumer. Equally, 37%
price it between £5 and £7, clearly therefore either
looking to profit from the customer’s need, or else
having carrier rates that necessitate it. More than a
handful of retailers do not in fact offer next day at all,
and typically this is consistent with an absence of click
& collect, or a long delivery promise, suggesting these
retailers struggle with their fulfilment operations.
Click & collect is for some retailers becoming the
dominant fulfilment route for their online trade. During
Peak trading, 56% of John Lewis orders were collected
via the service, and most organisations who shared
specifics with us were in excess of 35% (many above
the 50% mark). Getting this experience right, making it
operationally efficient and ensuring it is profitable will
be a key focus for retailers over the next 12 months.
Reviewing some organisations, it becomes clear that
when end-to-end costs are evaluated (including store
staff, call centre costs etc.) and contrasted with average
order values (which are typically lower), click & collect
is not always the economically optimal preference for
retailers. Improving the financials will become more of
a focus as the volume scales.
However, a surprising number of retailers still don’t
offer the service. Stylish young fashion brands like
Jack Wills and Hollister are amongst those that have
yet to implement it. Indeed these retailers in general
lag perceived best practice on fulfilment. And where
the service does exist, the digital experience is often
lacking in terms of usability (especially around store
locations – see screenshots) and on messaging the
specifics of the proposition. Many retailers make it
Experience AreasFulfilment
M&S UX for click & collect store selection is well designed
Debenhams’ click & collect UX is compact while informative and supporting home delivery also
Click & collect offered
Yes72%
No28%
Page 20
extremely challenging to discover how long the item
will be available at the location (56% don’t declare
this), nor indeed when it will arrive there. It may be that
those retailers have yet to develop their operational
processes, or that they simply haven’t chosen to
communicate this in an easy fashion pre-purchase.
The variability in wait times reflects the stock levels
maintained in store, the stock visibility, use of couriers
vs store fleet and of course the focus the retailer has
placed on this area. So while one quarter of retailers
can now do click & collect for next day, another 25%
has either a long promise (7+ days) or a sufficiently
broad range (3-7 days). So the immediacy and store
integration value is for some still quite a way off
operationally. Arguably fulfilment is moving to a 365
day model, and weekend delivery is now available
from more than 50% of these retailers. But evening
delivery (17%) and timed delivery slots (13%) remain rare
and there seems to be limited appetite for expanding
these. Given the explosion in click & collect and the
widespread availability of Collect+, these additional
options may not become mainstream. Collect+ clearly
has, with 52% of retailers offering it - though the array
of prices charged is surprising and not always well
aligned with the overall delivery price architecture.
What is surprising is that only 61% offer track & trace
functionality, given the extent to which ‘where is my
order’ enquiries drive contact with customer service
(typically 50% of contacts for many retailers). With
carriers focusing on enhancing their capabilities here
(including real-time maps with named drivers and their
contact numbers), this surely is an area where we’d
expect almost ubiquitous adoption.
54%
44%
Timed delivery slots o�ered 13%
Evening slotso�ered 17%
Experience AreasFulfilment
Yes52%
No48%
Track ParcelEnter your tracking number
Yes61%
No39%
Longer 26%
3-5 days 32%
1 to 2 days 16%
Within next day: 26%
26%
16%32%
26%
Retailers’ promise for when click & collect will be ready in store
Retailers’ delivery options beyond weekdays, 9am – 5pm
Collect+ availability
Parcel tracking functionality
Page 21
Abercrombie & Fitch No n/a n/a £5�00 n/a 5-7 days £10�00
All Saints No n/a n/a Free Free 2 days £5�00
ASOS n/a n/a n/a £3�00 £20�00 6 days £5�95
Austin Reed Yes n/a n/a £4�95 £150�00 5 days n/a
BHS Yes 4-8 days n/a £3�95 £50�00 4-5 days £5�95
Blue Inc Yes 3-5 days 10 days £3�99 £50�00 3-5 days £4�99
Boden n/a n/a n/a £4�00 n/a 2-3 days £8�00
Burberry Yes 1 day 10 days Free Free 1 day Free
Burton Yes 3-7 days n/a £3�95 £30�00 4 days £5�95
Clarks Yes 3-5 days 9 days Free Free 3-5 days £5�50
Coast No n/a n/a £2�99 £100�00 3-5 days £4�99
Debenhams Yes 3 days 14 days £3�49 £30�00 4 days £3�99
Dorothy Perkins Yes 3-7 days n/a £3�95 £50�00 4 days £5�95
Dune Yes 3-5 days 14 days £3�50 n/a 2-5 days £6�50
Evans Yes 3-7 days 10 days £3�95 £40�00 3-7 days £5�95
Fatface Yes 4-6 days 14 days £2�95 £60�00 3-5 days £5�95
French Connection Yes 3-5 days n/a £3�95 £50�00 3-5 days £7�00
Gap No n/a n/a £4�00 £50�00 3-5 days £6�00
H&M No n/a n/a £3�90 n/a 4-6 days n/a
Harvey Nichols Yes 2-5 days n/a £6�00 n/a 2-5 days £10�00
Hobbs Yes 3-5 days n/a £3�95 n/a 3-5 days £6�00
Hollister No n/a n/a £10�00 £75�00 3-5 days £20�00
House of Fraser Yes next day at Noon 7 days £3�00 £50�00 3-5 days £6�00
Jack Wills No n/a n/a £4�00 £75�00 4-8 days n/a
JD Sports Yes 3-5 days n/a £3�99 £60�00 3-5 days £5�99
Jigsaw Yes 2-4 days 28 days £4�95 £100�00 2-4 days £8�00
John Lewis Yes 1 day 7 days £3�00 £50�00 5 days £6�95
Jones Bootmaker Yes 5 days 10 days £3�95 n/a 4 days £4�99
Joules Yes 1 day n/a Free Free 2-3 days £5�95
Fulfilment comparison
Click & collect offered
When ready for collection
How long do you have to
collect
Cost for standard delivery
Standard is free if spend
is…
Standard delivery promise
Cost of next day
Table 1 of 4
Page 22
Karen Millen No n/a n/a £3�99 £150�00 5 days £5�99
Littlewoods n/a n/a n/a Free Free 2 days £4�95
LK Bennett Yes 2 days 14 days £5�00 £4�95 1 day £4�95
Marks & Spencer Yes 1 day 7 days £3�50 £50�00 6 days £3�99
Matalan Yes 3 days 29 days £3�95 £50�00 3-5 days £4�95
Matches No n/a n/a £6�00 n/a 2-3 days £10�00
Miss Selfridge Yes 7 days 14 days £3�95 n/a 4 days £5�95
Moss Bros Yes within 7 days 10 days Free Free 4-6 days £8�00
Net a Porter n/a n/a n/a £5�00 £200�00 3 days £8�00
New Look Yes 3-5 days 10 days £3�99 £45�00 2-4 days £4�99
Next Yes 1 day 14 days £3�99 n/a 1 day £3�99
Oasis No n/a n/a £3�99 n/a 3-5 days £4�99
Office No n/a n/a Free £3�50 2-5 days £5�00
Peacocks Yes 7-10 days n/a £3�99 £50�00 3-5 days n/a
Phase Eight Yes 3-5 days n/a £2�95 £50�00 3-5 days £5�95
Reiss Yes 2-3 days n/a £3�95 n/a 2-3 days £7�00
River Island Yes 4 days 14 days £3�95 n/a 3-4 days £5�95
Russell & Bromley Yes 3 days n/a £5�00 n/a 3 days n/a
Schuh Yes 2-3 days n/a Free £5�00 2-3 days £4�99
Selfridges Yes 1 day 14 days £4�95 £1001 (technology only) 5 days £8�00
Superdry Yes 1 day n/a Free Free 2 days £3�95
Ted Baker Yes 2-5 days 7 days Free Free 3-5 days £5�00
Topshop Yes 3-7 days n/a £4�00 £50�00 4 days £6�00
Very n/a n/a n/a £3�95 n/a 1 day £3�95
Wallis Yes 3-7 days n/a £3�95 £50�00 4 days £5�95
Warehouse No n/a n/a £3�95 £50�00 3-5 days n/a
Whistles Yes 3-5 days 14 days Free Free 3-5 days £6�00
White Stuff Yes 3-5 days 14 days £3�95 £50�00 3-5 days £7�95
Zara Yes 3-5 days 14 days £3�95 £50�00 3-5 days £9�95
Fulfilment comparison
Click & collect offered
When ready for collection
How long do you have to
collect
Cost for standard delivery
Standard is free if spend
is…
Standard delivery promise
Cost of next day
Table 2 of 4
Page 23
Abercrombie & Fitch 12pm Yes No No n/a No No
All Saints 9pm Yes No No n/a Yes No
ASOS 10pm Yes Yes Yes £7�95 Yes Yes
Austin Reed n/a No No No n/a No No
BHS 8pm Yes No No n/a Yes No
Blue Inc 5pm No No Yes £7�95 Yes Yes
Boden 7pm Yes Yes No n/a No No
Burberry 7pm Yes No No No No No
Burton 9pm Yes No No n/a Yes Yes
Clarks 6pm No No No No No Yes
Coast 7pm Yes No No n/a Yes No
Debenhams 7pm Yes Yes Yes £6�99 Yes No
Dorothy Perkins 2pm Yes No No n/a No Yes
Dune 6pm Yes No No n/a No Yes
Evans 2pm No No No n/a Yes Yes
Fatface 5pm No No No n/a Yes Yes
French Connection 2pm No No No n/a No No
Gap 2pm No No No n/a Yes Yes
H&M n/a No No No n/a Yes No
Harvey Nichols 12pm No No No No Yes No
Hobbs 4pm Yes No No n/a Yes No
Hollister n/a No No No n/a Yes No
House of Fraser 12am Yes Yes Yes £8�00 Yes Yes
Jack Wills n/a No No No n/a Yes No
JD Sports 8pm Yes No Yes £7�99 No No
Jigsaw 4pm Yes No No n/a No No
John Lewis 8pm Yes No Yes £19�00 Yes Yes
Jones Bootmaker 3pm Yes No No n/a Yes Yes
Joules 8pm Yes No No No No No
Fulfilment comparison
Cut-off time for next day
delivery
Is Weekend delivery an
option?
Timed delivery options
Evening options
Evening delivery cost Track & trace Is Collect+
offered?
Table 3 of 4
Page 24
Karen Millen 2pm No Yes Yes £7�99 No Yes
Littlewoods 9pm Yes No No n/a No Yes
LK Bennett 2pm No No No n/a Yes No
Marks & Spencer 10pm No No No n/a Yes No
Matalan 5pm No No No n/a Yes No
Matches 12pm No No No n/a Yes No
Miss Selfridge 9pm No No No n/a Yes Yes
Moss Bros 5pm Yes No No n/a Yes Yes
Net a Porter 3pm No No No n/a Yes No
New Look 8pm Yes No No n/a Yes Yes
Next 12am Yes No Yes £6�99 No No
Oasis 6pm Yes Yes Yes £5�99 No Yes
Office 3pm No No No No Yes Yes
Peacocks n/a Yes No No n/a Yes No
Phase Eight 12pm No No No n/a Yes No
Reiss 3pm No Yes No n/a Yes No
River Island 9pm No No No No Yes Yes
Russell & Bromley n/a No No No n/a No Yes
Schuh 10pm Yes No No n/a No Yes
Selfridges 5�30 pm Yes No No No Yes No
Superdry 10pm No No No No Yes Yes
Ted Baker 4pm Yes No No n/a No Yes
Topshop 9pm Yes No No n/a Yes No
Very 9pm Yes No No No No Yes
Wallis 2pm Yes No No n/a Yes Yes
Warehouse n/a Yes No No n/a No Yes
Whistles 5pm Yes No Yes £10�00 Yes Yes
White Stuff 1pm Yes No No n/a No No
Zara 2pm No No No n/a No No
Fulfilment comparison
Cut-off time for next day
delivery
Is Weekend delivery an
option?
Timed delivery options
Evening options
Evening delivery cost Track & trace Is Collect+
offered?
Table 4 of 4
Page 25
It did not take long for UK retailers to recognise that they led much of the world in
their eCommerce capability, that their products have great appeal internationally and
that while domestic competition was fierce, selling overseas by comparison appeared
to offer greater opportunity. As pure-play retailers like Asos and Wiggle started
announcing that more than 50% of sales were coming from international, overseas
selling went from an interesting but complicated idea to an item right at the top of
almost everyone’s to-do list. No surprise then that more than 91% of the firms looked
at have an international offering. And for 52% that offer exists across 50 markets.
While the US, CA and AU were the obvious easy pickings, retailer Ridley took on the
multilingual and multi currency challenges of the nearby European markets and then
went fully fledged into the rest. The potential in the large markets of Brazil, China,
Russia and Turkey still present challenges to some, but International is for many
retailers clearly a major focus area.
Those more emergent markets are wonderful opportunities for some, with the
premium retailers in particular having China specific sites. But Russia remains a
market that few are supporting. Recognising the potential, retailers are still open
to the opportunities – Burberry for example allows Brazilian customers to browse
(in English), but then funnels users into live chat or other contact mechanisms to
complete the transaction. Harvey Nichols invites all non-UK shoppers to contact
customer services. For others, even the more mature markets are not yet part of the
offering: H&M’s Australian users cannot buy from the UK site yet. While the H&M
Australian site shows the product range, it does not support online purchasing (an
improvement at least on Ted Baker’s AU site, which is a holding page).
Despite the ecosystem that’s sprung up around international, with a plethora of
small service organisations sitting alongside the logistics behemoths, the delivery
pricing suggests that not everyone has got it working smoothly. At one end of the
spectrum, and perhaps unnecessarily, Clarks and Superdry choose to offer free
shipping internationally, All Saints is free to Europe and three of the Arcadia brands
(Miss Selfridge, Wallis & Evans) are free to the US. In contrast, LK Bennett charges
£20 to Europe. Perhaps this reflects sound commercial decisions with some retailers
recognising they can (temporarily?) make profits on shipping. There is no current
evidence to suggest that international will go the same way as domestic, with an
inevitable slide towards fast and free. Instead retailers appear to be settling down at a
‘sensible’ shipping charge to the consumers. The variation across markets is however
substantial. Shipping to the US is for most significantly more expensive, but different
Experience AreasInternational support
Top retailers in international support
8/10Next
8/10Clarks
10/10Superdry
10/10Burberry Yes51%
Yes63%
Yes43%
Yes59%
No49%
No37%
No57%
No41%
Retailers delivering to key growth markets
Page 26
retailers clearly either have different carrier arrangements across different markets,
or are able to (or are forced to) charge quite differentiated prices. Dune for example
is low-cost to EU & US at £3.50, but charges £20 to Australia. Our research did not
explore returns policies and time, but it may be that reverse logistics is driving some
of the variation.
Norms in each market of course also vary, and not all markets have experienced
the same focus on ever cheaper, faster, more convenient fulfilment options that has
characterised the UK market in recent years. For the US, standard delivery of 5 days
or more was typical from the retailers reviewed, while for Australia the standard terms
were slower still
Presentationally, while several retailers present each country’s options distinctly
(usually via a table), some favour displaying groups of countries. At its extreme, some,
such as Fat Face, present a very simple, clean statement of “£10 anywhere in the
world”. However, noting that the consumer is most likely researching only their own
one specific country, leaving any positive or negative feelings from comparing with
other countries, they would most probably prefer the more specific presentational
styles. Especially where the range of possible delivery dates is exteme: for more than
a third of retailers, citing a range between earliest and latest possible deliveries of
more than 7 days is considered reasonable, Jack Wills states its delivery price as £12
whether Europe or International, and more experienced continental shoppers will
perhaps feel aggrieved that they are charged the same rates as customers in Australia
or China.
Experience AreasInternational support
Delivery time ranges for EU, US and AU EU US AU
1 – 3 days 38% 32% 24%
4 – 5 days 46% 32% 24%
5 - 6 days+ 4% 13% 19%
7+ days 13% 24% 33%
Delivery price ranges for EU, US and AU EU US AU
Free 10% 14% 10%
<£4 22% 7% 7%
£4 - £6 16% 21% 5%
£6 - £8 24% 12% 2%
£8 - £10 12% 17% 21%
£10 - £15 10% 10% 31%
£15+ 4% 19% 24%
Yes51%
No49%
Range between earliest and latest possible delivery date EU US AU
No range 25% 29% 33%
1 – 3 days 50% 39% 38%
4 – 6 days 19% 21% 14%
7 days+ 6% 11% 14%
Retailers offering country-specific fulfilment propositions
Page 27
International support varies widely, with most
assuming overseas customers will be comfortable
with English language and paying in sterling. However,
some retailers are making small efforts to better serve
these customers. John Lewis delivers to a limited range
of countries, but does provide its international shipping
information in local language, with seven languages
offered in addition to English. And Matches enables
customers to switch display currencies as well as set a
delivery destination (from over 200 choices).
Increasingly, sites have a country specific variant,
which better caters for localised shipping, currency
and pricing. The most internationally optimised
retailers such as ASOS and especially Next fully
localise, including language, tone and sometimes
range and merchandising. In several cases the product
is still served from the UK (and declared as such on
some sites), while for others there is a local or regional
fulfilment operation. For most such retailers, the
available sites are typically UK, US, Australia and either
an EU wide option, or German and French specific
variants. Retailers usually have a ‘country’ or ‘region’
link or flag in the header to enable to switch, though
not always (JD Sports has no such link, and offers no
delivery to France in its list, but the sophisticated user
can deduce that a jdsports.fr exists).
Note that for the purposes of this report, the tabular
data and statistical analysis reflects the experience of
international shoppers coming to the UK site. Several
retailers reviewed are not UK based (eg Abercrombie
& Fitch, Gap, H&M, Hollister & Zara) and are therefore
excluded from the analysis.
Experience AreasInternational support
Retailers offering country-specific websites
John Lewis features multilingual support for its fulfilment proposition
Yes52%
No48%
Page 28
Experience AreasInternational supportNext has an extensive set of country-specific websites, including Russia
Dorothy Perkins presents country-specific fulfilment details cleanly
Matches allows the user to manage the currencies they use
Page 29
Abercrombie & Fitch 27 Yes Yes £5�00 5-7 days
All Saints 66 No No Free 3-5 days
ASOS 245 No Yes € 3�00 3-5 days
Austin Reed 60 No No € 10�00 10 days
BHS None n/a n/a n/a n/a
Blue Inc 182 No Yes £6�99 5-7 days
Boden 60 No No £6�00 8-10 days
Burberry 60 Yes Yes Free 3-5 days
Burton 100+ No No £5�00 3-7 days
Clarks 18 Yes Yes Free 3-5 days
Coast 45 Yes No € 15�00 10 days
Debenhams 64 No Yes £7�00 5-6 days
Dorothy Perkins 100 No Yes € 6�00 5 days
Dune 26 No No £3�50-£15 5 days
Evans 100 Yes Yes € 6�00 5-7 days
Fatface n/a No No £10�00 5-12 days
French Connection 230 No No £10�00 1-5 days
Gap n/a Yes Yes n/a n/a
H&M 59 Yes Yes n/a n/a
Harvey Nichols None n/a n/a n/a n/a
Hobbs 50 Yes No £12-£16 10 days
Hollister n/a n/a Yes £10-£25 5-7 days
House of Fraser 130 No Yes £6�00 8 days
Jack Wills 30 No No £12�00 10-14 days
JD Sports 200 Yes No £6�99 3-10 days
Jigsaw 20 Yes No £10�95 5-10 days
John Lewis 30 No No £7�50 2-7 days
Jones Bootmaker None n/a n/a n/a n/a
Joules 43 Yes No £9�00 5-7 days
International support comparison
Claimed number of countries supported
Country specific sites available
Fulfilment proposition specific
to each countryDelivery charge to EU Nr of days to deliver
Table 1 of 4
Page 30
Karen Millen 26 Yes Yes € 4�95 7 days
Littlewoods 1 Yes Yes n/a n/a
LK Bennett 53 No No £20�00 2-8 days
Marks & Spencer 30 Yes Yes £3�95 4-6 days
Matalan None n/a n/a n/a n/a
Matches 212 No Yes £8�00 2-3 days
Miss Selfridge 100 Yes Yes € 6�00 5-7 days
Moss Bros 120 Yes Yes £8-£35 2-10 days
Net a Porter 173 No Yes £10�89 3-4 days
New Look 129 Yes Yes £5�00 5 days
Next 72 Yes Yes € 3�00 1-2 days
Oasis 24 No No € 10�00 n/a
Office 30 No No £5-£15 5-10 days
Peacocks 24 No No £9�99 5-7 days
Phase Eight 29 Yes No € 12�00 3-7 days
Reiss 55 Yes No € 10�00 3-4 days
River Island 100 Yes No £6�00 7 days
Russell & Bromley 13 No No €12-€20 5 days
Schuh 28 No No € 10�00 5-7 days
Selfridges 60 No No £15�00 4 days
Superdry 236 Yes Yes Free 5 days
Ted Baker 200 Yes Yes Free 2-6 days
Topshop 110 Yes Yes € 6�00 5-7 days
Very None n/a n/a n/a n/a
Wallis 100 Yes Yes € 6�00 5-7 days
Warehouse 43 Yes Yes € 4�95 5-7 days
Whistles 56 No No £5�00 3-5 days
White Stuff 196 No No £8�00 3-6 days
Zara n/a Yes Yes n/a n/a
International support comparison
Claimed number of countries supported
Country specific sites available
Fulfilment proposition specific
to each countryDelivery charge to EU Nr of days to deliver
Table 2 of 4
Page 31
Abercrombie & Fitch n/a n/a n/a n/a No No No No
All Saints £18�95 5-7 days £18�95 5-7 days Yes Yes Yes No
ASOS $4�00 6 days $5�00 7 days Yes Yes Yes Yes
Austin Reed $32�00 Up to 10 days $32�00 10 days Yes Yes No Yes
BHS n/a n/a n/a n/a No No No No
Blue Inc £9�99 7-14 days £9�99 7-14 days Yes Yes Yes Yes
Boden n/a n/a £12�00 12-14 days Yes Yes Yes Yes
Burberry Free 3-5 days Free 3-5 days Yes Yes Yes No
Burton n/a n/a £10�50 3-12 days Yes No Yes Yes
Clarks Free 3-5 days $9�95 3-10 days No No No No
Coast € 25�00 10 days € 25�00 10 days Yes No No Yes
Debenhams £10�00 5-10 days £14�00 8-10 days No No No Yes
Dorothy Perkins $10�00 11 days £10�50 9 days Yes No Yes Yes
Dune £3�50 5 days £20�00 5 days No No No No
Evans Free 5-10 days £9�00 9 days Yes No Yes No
Fatface £10�00 5-12 days £10�00 5-12 days Yes Yes Yes Yes
French Connection £10�00 2-6 days £14�00 4-8 days Yes Yes Yes Yes
Gap n/a n/a n/a n/a n/a n/a n/a n/a
H&M n/a n/a n/a n/a Yes Yes Yes No
Harvey Nichols n/a n/a n/a n/a n/a n/a n/a n/a
Hobbs $5�00 8 days $7�50 8 days Yes Yes Yes No
Hollister n/a n/a n/a n/a n/a n/a n/a n/a
House of Fraser £6�00 10 days £9�00 6 days Yes Yes Yes Yes
Jack Wills £12�00 10-14 days £12�00 10-14 days Yes No No No
JD Sports £9�99 3-10 days £9�99 3-10 days Yes Yes Yes Yes
Jigsaw $13�00 2-7 days Free 1-5 days No No No No
John Lewis £25�00 4-11 days £25�00 5-11 days No No No No
Jones Bootmaker n/a n/a n/a n/a n/a n/a n/a n/a
Joules $9�95 4-7 days £16�00 7-10 days No Yes No Yes
International support comparison
Delivery charge to US
Nr of days to deliver
Delivery charge to AU
Nr of days to deliver
Ships to China
Ships to Russia
Ships to Turkey
Ships to Brazil
Table 3 of 4
Page 32
Karen Millen Free n/a Free 5 days Yes Yes No No
Littlewoods n/a n/a n/a n/a n/a n/a n/a n/a
LK Bennett $10�00 1-7 days £20�00 5-7 days Yes No Yes Yes
Marks & Spencer £15�00 7-10 days £15�00 10-14 days Yes No No No
Matalan n/a n/a n/a n/a n/a n/a n/a n/a
Matches £12�00 1-3 days £12�00 2-3 days Yes Yes Yes Yes
Miss Selfridge $10�00 10 days £9�00 9 days Yes No Yes Yes
Moss Bros £20�00 5-7 days £25�00 6-9 days No Yes Yes No
Net a Porter £30�00 3-4 days £20�00 3-4 days Yes Yes Yes Yes
New Look £7�50 7-9 days £9�00 7-9 days No No Yes No
Next £5�00 n/a $5�00 3-5 days Yes Yes Yes Yes
Oasis n/a n/a n/a n/a No No No No
Office £25�00 7-10 days £12�00 7-10 days No No Yes No
Peacocks £9�99 10-14 days £14�99 14-21 days No No No No
Phase Eight $15�00 n/a n/a n/a n/a n/a n/a n/a
Reiss $15�00 2-3 days $25�00 3-4 days No No Yes Yes
River Island £10�00 8 days £10�00 10 days Yes Yes Yes Yes
Russell & Bromley n/a n/a n/a n/a No No No No
Schuh n/a n/a n/a n/a No No No No
Selfridges £25�00 5 days £25�00 6 days Yes No Yes No
Superdry Free 5 days Free 4-7 days Yes Yes Yes Yes
Ted Baker $10�00 3-5 days n/a n/a No No Yes Yes
Topshop Free 4-7 days £9�00 9 days Yes No Yes No
Very n/a n/a n/a n/a n/a n/a n/a n/a
Wallis $10�00 10 days £10�50 9 days Yes No Yes Yes
Warehouse $10�00 3-8 days $10�00 3-8 days No No No Yes
Whistles £7�00 3-5 days £8�00 5-7 days Yes Yes No No
White Stuff £12�00 5-8 days £12�00 5-8 days Yes No No Yes
Zara n/a n/a n/a n/a n/a n/a n/a n/a
International support comparison
Delivery charge to US
Nr of days to deliver
Delivery charge to AU
Nr of days to deliver
Ships to China
Ships to Russia
Ships to Turkey
Ships to Brazil
Table 4 of 4
Page 33
With 40% of online sales typically coming from
mobile, the area is naturally receiving substantial
focus. However, the old decision of ‘responsive or an
app’ still seems to confuse some, when the answer is
surely always ‘build a responsive site’ (or better yet, an
adaptive one). This is recognised by 88% of the retailers
reviewed, and sometimes the answer is additionally
to also ‘build an app’. An app is if course only useful
when your customers install it. We can anticipate the
customer experience benefits from downloading apps
to increase as stores increasingly digitise and enable
beacons, scan and pay, loyalty features, add social
proofs and shares and so on. But nonetheless we do
not expect that any user will have a pre-ponderance
of retailer specific apps on their device. However,
as solutions such as the PhoneGap framework
Experience AreasMobile support
61% 14%25%
2+ apps: 14%
1 app: 61%
No app: 25%
Yes88%
No12%
Top retailers in mobile support
7/10Burton
8/10Top Shop
8/10River Island
8/10Net a Porter
8/10John Lewis
8/10Abercrombie & Fitch
9/10JD Sports
Yes59%
Yes41%
No41%
No59%
Retailers with a responsive site
Retailers having native apps Superdry’s mobile site home page
Platforms for which retailers have an app
Page 34
increasingly make developing apps a more marginal
extension on core site development, we do expect
more apps to be offered. Today however it is surprising
that 24% of retailers do not have an app. And where
retailers have written an app, they have in general
chosen to do so for iOS rather than Android, despite the
iPhone’s market share traditionally being far below that
of Android devices (though it now exceeds 40% and is
trending up following the release of iOS8).
iPhone apps are generally rated less well by users. On
average, they score 3.3 out of 5 from users compared
to Android apps’ 3.8. And overall it appeared that the
iOS apps were more polarised, with many being quite
poorly rated, while a few were very positively regarded,
including ASOS, rated 4.9 and with one of the larger
download levels.
On mobile, enabling store locators and the like is a
basic requirement, and unsurprisingly 86% of retailers
offer this. Of greater
importance is satisfying
the immediacy needs
some customers have
by offering information
on local store’s stock
levels. Unfortunately,
in fashion retailing in
particular very few have
sufficiently accurate
inventory levels. Marks and Spencer leads the way
on using RFID to enable this and many retailers are
working on a single view of stock, so we can anticipate
this functionality being more broadly available within a
few years.
Mobile performance remains challenging for many.
While some retailers, such as H&M, Superdry and Moss
Bros, performed well in Google’s performance tests,
more than one third of those tested scored less than 60
out of 100.
Yes86%
No14%
8%0%
Less than
2.5
4%42%
2.5-3.0
16%11%
3.0-3.5
40%11%
3.5-4.0
32%13%
4.0-4.5
8%16%
4.5+
Experience AreasMobile support
Score %
Less than 50 10%
50-60 28%
60-70 28%
70-80 31%
80+ 3%
Users’ ratings of retailers’ iOS and Android apps
Location-based services built into the apps
ASOS’ app has strong user feedback
Mobile site speed performance
Page 35
Abercrombie & Fitch Yes 1 Yes Yes Yes 1,444 2�9 Yes 10,099 4�2
All Saints Yes 2 Yes Yes No n/a n/a Yes 23,525 3�8
ASOS Yes 2 n/a Yes Yes 586 4�9 Yes 32,394 4�4
Austin Reed No 0 n/a n/a No n/a n/a No n/a n/a
BHS Yes 2 Yes Yes Yes 21 2�7 Yes 222 3�4
Blue Inc Yes 2 Yes Yes Yes 30 4�0 Yes 45 4�1
Boden Yes 0 n/a n/a No n/a n/a No n/a n/a
Burberry Yes 1 Yes Yes No n/a n/a No n/a n/a
Burton Yes 1 Yes Yes Yes 129 4�0 Yes 508 3�6
Clarks Yes 1 Yes Yes No n/a n/a No n/a n/a
Coast Yes 1 Yes Yes Yes 354 2�9 No n/a n/a
Debenhams No 2 Yes Yes No n/a n/a Yes 4 3�3
Dorothy Perkins Yes 1 Yes Yes Yes 170 3�3 Yes 681 3�0
Dune Yes 0 n/a n/a No n/a n/a No n/a n/a
Evans Yes 1 Yes Yes Yes 162 3�3 No n/a n/a
Fatface Yes 3 Yes Yes No n/a n/a No n/a n/a
French Connection Yes 1 Yes Yes No n/a n/a No n/a n/a
Gap Yes 1 Yes Yes No n/a n/a Yes 137 3�4
H&M Yes 2 Yes Yes Yes 247 3�1 Yes 77,031 4�1
Harvey Nichols Yes 0 n/a n/a No n/a n/a No n/a n/a
Hobbs Yes 1 No No Yes 13 4�8 No n/a n/a
Hollister No 2 No No Yes 1,444 2�9 Yes 10,101 4�2
House of Fraser Yes 1 Yes Yes Yes 214 3�4 Yes 158 4�1
Jack Wills Yes 1 Yes Yes Yes 68 4�4 No n/a n/a
JD Sports Yes 1 Yes Yes Yes 811 4�5 Yes 6,561 4�1
Jigsaw Yes 0 n/a n/a No n/a n/a No n/a n/a
John Lewis Yes 1 Yes Yes Yes 272 2�9 Yes 1,004 3�9
Jones Bootmaker Yes 1 Yes Yes No n/a n/a No n/a n/a
Joules Yes 0 n/a n/a No n/a n/a No n/a n/a
Mobile support comparison
Responsive site
Number of apps
Is there a store finder on the app?
Is it geo aware?
Is there an iOS app?
Nr of iOS ratings
Average iOS rating
Is there an Android
app?
Nr of Android ratings
Average Android rating
Page 36
Karen Millen Yes 1 Yes Yes Yes 901 3�0 Yes 4 4�8
Littlewoods Yes 1 No No Yes 93 2�7 No n/a n/a
LK Bennett No 1 Yes Yes No n/a n/a No n/a n/a
Marks & Spencer Yes 3 Yes Yes Yes 898 2�8 Yes 587 3�5
Matalan Yes 1 Yes Yes Yes 42 3�5 Yes 788 3�5
Matches Yes 1 No No Yes 10 3�3 No n/a n/a
Miss Selfridge Yes 2 Yes Yes Yes 17 2�6 Yes 247 3�6
Moss Bros Yes 1 Yes Yes No n/a n/a No n/a n/a
Net a Porter Yes 1 Yes Yes Yes 2,481 2�8 Yes 1,118 3�9
New Look Yes 1 Yes Yes Yes 681 2�1 No n/a n/a
Next No 1 Yes Yes Yes 12,800 2�9 Yes 2,067 3�5
Oasis Yes 1 Yes Yes Yes 1,699 2�6 No n/a n/a
Office Yes 1 Yes Yes Yes 115 2�3 No n/a n/a
Peacocks Yes 0 n/a n/a No n/a n/a No n/a n/a
Phase Eight No 0 n/a n/a No n/a n/a No n/a n/a
Reiss Yes 0 n/a No No n/a n/a No n/a n/a
River Island Yes 1 Yes Yes Yes 2,690 3�5 Yes 3,844 4�0
Russell & Bromley No 0 n/a n/a No n/a n/a No n/a n/a
Schuh Yes 1 Yes Yes Yes 143 2�4 No n/a n/a
Selfridges Yes 0 n/a n/a No n/a n/a No n/a n/a
Superdry Yes 1 Yes Yes No n/a n/a No n/a n/a
Ted Baker Yes 0 n/a n/a Yes 33 4�5 No n/a n/a
Topshop Yes 1 Yes Yes Yes 5,525 2�5 Yes 1,967 3�6
Very Yes 1 No No Yes 1,502 2�7 No n/a n/a
Wallis Yes 2 Yes Yes Yes 46 3�6 Yes 75 3�7
Warehouse Yes 1 Yes Yes Yes 1,216 2�5 No n/a n/a
Whistles Yes 0 n/a n/a No n/a n/a No n/a n/a
White Stuff Yes 0 n/a n/a No n/a n/a No n/a n/a
Zara No 1 No No Yes 313 4�5 Yes 38,066 4�1
Mobile support comparison
Responsive site
Number of apps
Is there a store finder on the app?
Is it geo aware?
Is there an iOS app?
Nr of iOS ratings
Average iOS rating
Is there an Android
app?
Nr of Android ratings
Average Android rating
Page 37
Imagery is critical in selling
fashion, and many of the retailers
have invested heavily in this area,
with most now having at least
five images . The very best don’t
just include an array of images,
but they include detail shots of
specific elements of the clothing,
or full 360 degree rotations (eg
Dune, noting that this is much
easier for shoes). For most, not
showing the model’s head remains
the approach, reflecting both
the additional cost of doing so
and beliefs around whether this
helps or hinders the customer’s
purchasing process.
Video remains relatively uncommon, and while retailers
such as ASOS will include catwalk video prominently,
only 15% of retailers use video so they are in the
minority, and there is no real correlation with breadth of
range or product price.
The Net-a-Porter PDP is a stand-out, as might be
expected from a brand that can afford to invest behind
this page, given the average selling price.
Their imagery is extensive, their support facilities
prominent, and not only are they keen to enable
social sharing, but Weibo is also included as a posting
destination. The visual design too has clearly been an
area of focus.
At an entirely different price point, the Next PDP
also features a number of interesting aspects. With
a great set of images and zoom tools, the page also
works the upselling very hard by putting together its
collections and enabling their purchase all from within
the same PDP. Whether customers are comfortable
buying capsules and whether these recommendations
are sufficiently accurate (personalised or otherwise)
remains to be seen.
Experience AreasProduct detail pages
7%
x2
19%
x3
20%
x4
26%
x5
28%
x6+
Top retailers in product detail pages
8/10White Stu�
8/10Wallis
8/10Top Shop
8/10Littlewoods
8/10John Lewis
9/10Schuh
9/10French Connection
Yes15%
No85%
Video included on the PDP
Net-a-Porter’s strong use of imagery
Cross-sell and up-sell features on the Next PDP
Number of images shown on the PDP
Page 38
Key for many customers is knowing the returns
policy and understanding the delivery costs impacts,
but surprisingly few retailers build on their strong
propositions by highlighting this on the PDP. For some
retailers, the information is challenging to find till much
later in the purchase process, and not because it is
expensive. As ever, each retailer will have nuances that
make best practice guidelines more or less relevant –
the Net-a-Porter customer is less focused on delivery
charges when viewing £2,000 dresses. All Saints nicely
presents its returns offer and also uses a counter to
focus the mind on the cut-off, though this is potentially
unhelpful when the cut-off is a number of hours away.
For information content, Schuh’s PDP is exemplary.
Its delivery and returns are very prominent, it handles
colourways smoothly, has an excellent array of visuals
and supporting tools, brings reviews to the fore and
sensibly incorporates a ‘fitting’ appraisal, and even
integrates store stock well. Its visual design is also
very coherent, with calls to action well differentiated,
promotions clear and different page components nicely
orchestrated. Were it not for a lack of video, which
would be low on the priority list for a shoe retailer, the
Schuh PDP would have scored 10 out of 10.
Experience AreasProduct detail pages
Recommendationsfor you... Yes
81%
No19%
Yes50%
No50%
Yes59%
No41%
All Saints’ returns terms are prominent on the PDP
Schuh’s PDP is a lesson in best practice
PDPs featuring user reviews
PDPs featuring recommendations
PDPs featuring cross-sells or up-sells
Page 39
Abercrombie & Fitch 2 No Yes No Yes No No
All Saints 3 No Yes No No Yes No
ASOS 4 Yes Yes Yes No Yes No
Austin Reed 2 No Yes No Yes No No
BHS 4 No Yes No Yes No Yes
Blue Inc 3 No Yes No No No No
Boden 10 Yes Yes Yes Yes Yes Yes
Burberry 6 No Yes No No Yes No
Burton 4 No Yes No No No Yes
Clarks 7 No Yes No No Yes Yes
Coast 4 No Yes No No n/a Yes
Debenhams 4 No No Yes Yes No Yes
Dorothy Perkins 5 No Yes No No No Yes
Dune 7 No Yes n/a Yes Yes Yes
Evans 4 No Yes No Yes No Yes
Fatface 2 No No n/a No Yes Yes
French Connection 5 Yes Yes Yes Yes Yes No
Gap 5 No Yes Yes Yes Yes No
H&M 4 No Yes Yes Yes Yes No
Harvey Nichols 5 No No No No No Yes
Hobbs 4 No Yes No Yes Yes Yes
Hollister 4 Yes Yes No No No No
House of Fraser 4 No Yes No Yes Yes No
Jack Wills 4 No Yes Yes Yes Yes No
JD Sports 5 No Yes Yes Yes Yes Yes
Jigsaw 3 No Yes Yes Yes Yes Yes
John Lewis 5 No Yes No Yes No Yes
Jones Bootmaker 5 No Yes n/a No Yes Yes
Joules 2 No Yes Yes No Yes Yes
Product detail pages comparison
No of images Video Image tools Models faces shown
Images of clothing detail
Images in colour variations Reviews provider
Page 40
Karen Millen 5 Yes No Yes Yes Yes No
Littlewoods 3 No Yes Yes Yes Yes Yes
LK Bennett 6 Yes Yes n/a Yes Yes No
Marks & Spencer 5 No Yes Yes No Yes Yes
Matalan 3 No Yes No No Yes Yes
Matches 6 No Yes No Yes No No
Miss Selfridge 3 No Yes No No Yes Yes
Moss Bros 6 No Yes n/a No No No
Net a Porter 8 No Yes No Yes No No
New Look 3 No Yes No No No No
Next 3 No Yes Yes Yes No No
Oasis 3 Yes Yes Yes No Yes Yes
Office 7 No Yes n/a Yes No No
Peacocks 6 No Yes No Yes Yes Yes
Phase Eight 6 No Yes No Yes Yes Yes
Reiss 6 No Yes No Yes Yes No
River Island 4 No Yes No Yes Yes No
Russell & Bromley 5 No Yes n/a Yes No No
Schuh 8 No Yes n/a Yes Yes Yes
Selfridges 5 No No No Yes Yes No
Superdry 7 Yes Yes Yes Yes No Yes
Ted Baker 5 No No No Yes Yes No
Topshop 5 Yes Yes Yes Yes Yes Yes
Very 4 No No Yes No No Yes
Wallis 5 No Yes No Yes Yes Yes
Warehouse 5 No Yes Yes No Yes Yes
Whistles 5 No Yes Yes Yes Yes No
White Stuff 3 No Yes Yes Yes Yes Yes
Zara 6 No Yes Yes Yes Yes No
Product detail pages comparison
No of images Video Image tools Models faces shown
Images of clothing detail
Images in colour variations Reviews provider
Page 41
Abercrombie & Fitch Yes No Yes Medium No No
All Saints Yes No Yes No High No
ASOS Yes Yes Yes No No No
Austin Reed Yes Yes Yes Medium Medium Yes
BHS Yes Yes Yes Medium Medium Yes
Blue Inc Yes No Yes High High No
Boden No Yes Yes Medium No Yes
Burberry Yes No Yes No No Yes
Burton Yes Yes Yes Medium Medium No
Clarks Yes Yes Yes Medium Medium Yes
Coast Yes Yes Yes No No Yes
Debenhams Yes Yes Yes High Medium No
Dorothy Perkins Yes Yes Yes Medium Medium No
Dune Yes Yes Yes Medium Medium Yes
Evans Yes Yes Yes High Medium No
Fatface Yes No Yes Medium Medium No
French Connection Yes Yes Yes High High Yes
Gap No No Yes High High Yes
H&M Yes Yes No High Medium No
Harvey Nichols Yes Yes Yes High High Yes
Hobbs Yes Yes Yes Medium High Yes
Hollister Yes Yes Yes Medium No No
House of Fraser Yes Yes Yes Medium Medium Yes
Jack Wills No No Yes Medium Medium Yes
JD Sports Yes No Yes Medium Medium No
Jigsaw Yes Yes Yes Medium Medium Yes
John Lewis Yes Yes Yes High High Yes
Jones Bootmaker Yes No No Medium Medium Yes
Joules Yes No Yes High High Yes
Product detail pages comparison
Recommendations Cross-sells/upsells Size Guide Delivery options prominent
Returns policy prominent
Stock availability per size
Page 42
Karen Millen No Yes Yes Medium Medium Yes
Littlewoods Yes Yes Yes High High No
LK Bennett Yes Yes Yes Medium Medium Yes
Marks & Spencer Yes Yes Yes Medium Medium Yes
Matalan No No Yes High High Yes
Matches Yes Yes Yes Medium Medium No
Miss Selfridge Yes No Yes High Medium Yes
Moss Bros Yes No No Medium Medium Yes
Net a Porter Yes Yes Yes Medium Medium Yes
New Look No No Yes Medium Medium Yes
Next No No Yes No No No
Oasis No No Yes Medium Medium Yes
Office Yes Yes Yes High Medium Yes
Peacocks No No Yes Medium Medium No
Phase Eight Yes Yes Yes Medium Medium Yes
Reiss Yes Yes Yes High Medium Yes
River Island Yes Yes Yes High High No
Russell & Bromley Yes Yes Yes No No No
Schuh Yes Yes Yes High High Yes
Selfridges Yes No Yes Medium Medium Yes
Superdry Yes No Yes Medium Medium No
Ted Baker Yes No Yes No No Yes
Topshop Yes No Yes High Medium Yes
Very Yes No No High No No
Wallis Yes Yes Yes High Medium Yes
Warehouse Yes Yes No Medium Medium Yes
Whistles Yes Yes Yes High High No
White Stuff Yes No Yes High High Yes
Zara No No Yes High High No
Product detail pages comparison
Recommendations Cross-sells/upsells Size Guide Delivery options prominent
Returns policy prominent
Stock availability per size
Page 43
For many, Collect+ is also a key enabler behind the
simplicity of returns, though is it is not uncommon for
it to be a chargeable service in contrast to own-store
returns. We are aware of several retailers where sales
attribution issues still exist and where store managers
have therefore been known to take these free returns,
which would hit their P&L, to the nearest (chargeable)
Collect+ point instead.
What is surprising is that given how important returns
is to the process, for 31% of retailers it was not instantly
obvious what the returns policy actually was. A Collect+
research study identified that 75% of its consumer
respondents said they would be more likely to use a
retailer if they offered free returns, while charging for
returns produces the opposite effect, with 74% less
likely to use. To offer free returns and then not make it
sufficiently prominent is an opportunity missed.
Best practice in this area for some may be a prominent
display on the home page that is then carried through
via a top banner, and a clear display area alongside the
product description on the PDP. While some retailers
do this well, the words “Free” are all too often subtle.
Whether this reflects a commercial imperative or a
latent discomfort with strongly advertising returns is
unclear. Schuh has a particularly strong 365 day returns
offer, but it is not at all obvious that it is free. Moss Bros
unusually uses a layer to highlight the benefits of its free
delivery and free returns offer to encourage customers
uncertain about fitting.
As ever, each retailer’s specifics will determine the right
approach and level of prominence around returns. For
some retailers, items are too often returned having
been worn for that one occasion when they were
needed, or besmirched with make-up as they’ve been
tried on for size, or because the free delivery offer had
a spend threshold. Factors such as competition, usage,
financial architecture, demographics all vary from
retailer to retailer and only with full context can the
right approach be assessed.
For fashion in particular, where the touch, feel and
the fit are so key, and challenging to represent online,
offering free returns was the simple way to address the
issue. It’s led to returns rates that in some cases exceed
the purchase rates, and to a whole class of customer
who will very substantially over-order (not just due to
sizing issues) and another who will act fraudently and
abuse the returns right.
But a free returns
policy has
become almost
mandatory, 91%
of the retailers
surveyed offer
it. Five of the
retailers allow free
returns but only to
store. Noting that
customers returning items to store in some retailers
typically spend an incremental 4%, there is logic behind
driving this traffic to store.
Experience AreasReturns
Yes91%
No9%
Yes76%
No24%
Yes52%
No48%
Yes26%
No74%
Returns
Retailers offering free returns
Retailers offering returns to store
Retailers offering Collect+ for returns
Retailers prominently displaying returns on the PDP
Moss Bros actively uses returns to encourage trying the item
Page 44
Abercrombie & Fitch No No No No
All Saints Yes Yes Yes No
ASOS Yes Yes No Yes
Austin Reed Yes No Yes No
BHS Yes Yes Yes No
Blue Inc Yes Yes No Yes
Boden No Yes No No
Burberry No Yes No No
Burton Yes Yes Yes Yes
Clarks Yes Yes Yes Yes
Coast No Yes Yes Yes
Debenhams Yes Yes Yes No
Dorothy Perkins Yes Yes Yes Yes
Dune Yes Yes No Yes
Evans Yes Yes Yes Yes
Fatface Yes Yes Yes Yes
French Connection Yes No Yes No
Gap Yes Yes Yes Yes
H&M No Yes No No
Harvey Nichols Yes Yes Yes No
Hobbs Yes Yes Yes Yes
Hollister No No No No
House of Fraser Yes Yes Yes Yes
Jack Wills Yes No Yes No
JD Sports Yes Yes Yes No
Jigsaw Yes Yes Yes No
John Lewis Yes Yes Yes Yes
Jones Bootmaker No Yes Yes Yes
Joules Yes Yes Yes No
Returns comparison
Returns policy prominent Are returns free? Can it be returned
to store? Is Collect+ offered?
Page 45
Returns comparison
Returns policy prominent Are returns free? Can it be returned
to store? Is Collect+ offered?
Karen Millen Yes Yes Yes Yes
Littlewoods No Yes No Yes
LK Bennett No Yes Yes No
Marks & Spencer Yes Yes Yes No
Matalan Yes Yes Yes No
Matches No Yes No No
Miss Selfridge Yes Yes Yes Yes
Moss Bros Yes Yes Yes Yes
Net a Porter No Yes No No
New Look Yes Yes Yes Yes
Next No Yes Yes No
Oasis No Yes Yes Yes
Office Yes Yes Yes Yes
Peacocks No Yes Yes No
Phase Eight Yes Yes Yes No
Reiss No Yes Yes No
River Island Yes Yes Yes Yes
Russell & Bromley No Yes Yes Yes
Schuh Yes Yes Yes Yes
Selfridges Yes Yes Yes No
Superdry Yes Yes No Yes
Ted Baker No Yes Yes Yes
Topshop No Yes Yes Yes
Very No Yes No Yes
Wallis Yes Yes Yes Yes
Warehouse Yes Yes Yes Yes
Whistles Yes Yes Yes Yes
White Stuff Yes Yes Yes No
Zara Yes Yes Yes No
Page 46
Search and browse for some retailers remains relatively
unsophisticated. Searching by colour, size and brand
are now almost universal, but the opposite is true for
material, with very few retailers offering it (figure 31a).
Though while colour is available, less than 25% had
implemented a ‘swatch’ based approach rather than
using standard labels. Faceted search and multi-select
are clearly important and while widely used, they are
not necessarily well implemented.
Experience AreasSearch
Top retailers in search
8/10Very
8/10Littlewoods
8/10Blue Inc
8/10ASOS
8/10John Lewis
9/10Schuh
Yes48%
No52%
Yes50%
No50%
converse chuck taylor all star
converse chuck taylor ox
converse chuck taylor grey
converse chuck taylor blue
converse
Yes44%
No56%
converse
converse chuck taylor all star
converse chuck taylor all star grey
Connecting the user through to the product data is
not always well executed, with one retailer returning
no results in response to “Blue Jeans” (they are
‘indigo’ in their nomenclature). An exhaustive review
of product attribute data was not undertaken, but a
relatively cursory review identifies that retailers have put
surprisingly variable levels of investment into ensuring
that the results returned align well with typical user
search behaviour.
The significance of the search bar cannot be
underestimated, though not all retailers give it the
prominence it deserves. Some, such as BHS, use
a visual design that’s non-standard and potentially
confusing. Ideally, it’s implemented with auto-suggest
(optimally with pictures) and with a search history.
Search by Colour
Search by Brand
Search by Material
Search By Size
YES 90% 96% 10% 91%
NO 10% 4% 90% 9%
Facets available for search
Search history displayed
Type-ahead / auto-suggest included in the search bar
Search bar type-ahead includes pictures
Page 47
Page layouts largely reflect the generally agreed principle
that pictures sell, with search results pages (SRPs) now
featuring large pictures, but also using review data
directly in the SRPs, or through the inclusion of ‘quick
looks’ . Best practice now includes having an infinite
scrolling SRP rather than forcing the click for the ‘Next
Page’, though this is not yet widely adopted.
Experience AreasSearch
Schuh offers an extensive set of user-friendly search facets
ASOS’ search bar type-ahead include numbers of results
Schuh’s search bar includes strong preview details
Page 48
Abercrombie & Fitch No Yes 48 Yes Yes No Single
All Saints No No 16 Yes Yes No Multiple
ASOS Yes Yes 36 Yes Yes Yes Multiple
Austin Reed No No 50 Yes Yes No Multiple
BHS No No 40 Yes Yes No Multiple
Blue Inc No Yes 32 Yes Yes Yes Multiple
Boden No Yes 15 Yes Yes Yes Multiple
Burberry No No 64 Yes No No n/a
Burton Yes No 20 Yes Yes No Multiple
Coast No Yes All Yes Yes Yes Multiple
Clarks Yes No 12 Yes Yes No Multiple
Debenhams Yes No 60 Yes Yes No Single
Dorothy Perkins Yes No 20 Yes Yes No Multiple
Dune Yes Yes All Yes Yes No Multiple
Evans Yes No 24 Yes Yes No Multiple
Fatface Yes Yes 36 Yes Yes Yes Multiple
French Connection No Yes All Yes Yes Yes Multiple
Gap No No 300 Yes Yes No Multiple
H&M No Yes 90 Yes Yes No Multiple
Harvey Nichols No Yes 60 Yes Yes Yes Single
Hobbs Yes No 60 Yes Yes Yes Multiple
Hollister Yes No 16 No Yes No Multiple
House of Fraser Yes Yes 30 Yes Yes No Multiple
Jack Wills Yes Yes 58 Yes No No Single
JD Sports Yes No 20 Yes Yes No Multiple
Jigsaw Yes Yes All Yes Yes No Multiple
John Lewis Yes Yes 90 Yes Yes No Multiple
Jones Bootmaker Yes No 20 Yes Yes Yes Multiple
Joules No No All Yes Yes Yes Multiple
Search comparison Search History Auto-suggest Results per page Large visuals Can change
sort order?Can change display type?
Multi facet search
Page 49
Karen Millen No Yes All Yes Yes Yes Multiple
Littlewoods No Yes 12 Yes Yes Yes Multiple
LK Bennett Yes Yes 15 Yes Yes No Multiple
Marks & Spencer No Yes 24 Yes Yes No Multiple
Matalan No No 28 Yes Yes No Multiple
Matches No No 60 Yes Yes No Multiple
Miss Selfridge Yes No 40 Yes Yes No Multiple
Moss Bros No Yes 9 Yes Yes No Multiple
Net a Porter No Yes 60 Yes Yes Yes Multiple
New Look Yes No 24 Yes Yes Yes Multiple
Next Yes No 24 Yes Yes No Multiple
Oasis No Yes All Yes Yes No Multiple
Office No No 24 No Yes No Multiple
Peacocks Yes No 20 Yes Yes No Multiple
Phase Eight Yes No 24 Yes Yes No Multiple
Reiss Yes No 36 Yes Yes No Multiple
River Island Yes No 16 Yes Yes No Multiple
Russell & Bromley No No 9 Yes Yes No Multiple
Schuh Yes Yes 30 Yes Yes No Multiple
Selfridges No Yes 60 Yes Yes No Multiple
Superdry Yes No 24 Yes Yes Yes Multiple
Ted Baker No Yes 48 Yes Yes No Multiple
Topshop Yes No 25 Yes Yes Yes Multiple
Very No Yes 12 Yes Yes Yes Multiple
Wallis Yes No 20 Yes Yes No Multiple
Warehouse No Yes 21 Yes Yes Yes Multiple
Whistles Yes No 24 Yes Yes No Multiple
White Stuff No Yes 16 Yes Yes No Multiple
Zara No Yes All Yes Yes Yes Single
Search comparison Search History Auto-suggest Results per page Large visuals Can change
sort order?Can change display type?
Multi facet search
Page 50
Abercrombie & Fitch Yes n/a No Yes Yes 6 No No
All Saints Yes n/a No Yes No 3 No n/a
ASOS Yes Yes No Yes Yes 7 No No
Austin Reed Yes Yes No Yes Yes 6 No n/a
BHS Yes Yes No Yes Yes 9 No n/a
Blue Inc Yes Yes No Yes Yes 8 No Yes
Boden Yes n/a No Yes Yes 5 No Yes
Burberry No n/a No No No n/a n/a n/a
Burton Yes n/a Yes Yes Yes 8 No n/a
Coast Yes n/a No Yes Yes 5 No Yes
Clarks Yes n/a No Yes Yes 7 No n/a
Debenhams Yes Yes No Yes Yes 6 No n/a
Dorothy Perkins Yes n/a No Yes Yes 7 No n/a
Dune Yes Yes No Yes Yes 5 No Yes
Evans Yes n/a Yes Yes Yes 7 No n/a
Fatface Yes n/a No Yes No 4 Yes No
French Connection Yes n/a No Yes Yes 5 No Yes
Gap No n/a No Yes Yes 2 n/a n/a
H&M Yes n/a No Yes Yes 3 Yes No
Harvey Nichols No No No No No 0 n/a No
Hobbs Yes n/a No Yes Yes 5 n/a n/a
Hollister Yes n/a No Yes Yes 3 Yes No
House of Fraser Yes Yes No Yes Yes 10 No No
Jack Wills No n/a No No No 0 n/a No
JD Sports No Yes No Yes Yes 5 n/a n/a
Jigsaw Yes n/a No Yes Yes 5 Yes Yes
John Lewis Yes Yes Yes Yes Yes 12 Yes No
Jones Bootmaker Yes Yes No Yes No 5 No No
Joules Yes n/a No Yes Yes 6 No No
Search comparison Search by Colour
Search by Brand
Search by Material
Search By Size
Search By Sub-category
Number of Facets
Search by colour
swatch
Pictures in Auto-Suggest
Page 51
Karen Millen Yes n/a No Yes Yes 4 No Yes
Littlewoods Yes Yes No Yes Yes 8 Yes No
LK Bennett Yes n/a No Yes Yes 4 No n/a
Marks & Spencer Yes Yes No Yes Yes 6 Yes No
Matalan Yes Yes Yes Yes Yes 9 Yes n/a
Matches Yes Yes No Yes Yes 6 No n/a
Miss Selfridge Yes n/a No Yes Yes 5 No n/a
Moss Bros Yes Yes No Yes No 3 No Yes
Net a Porter Yes Yes No Yes Yes 4 No No
New Look Yes Yes No Yes Yes 6 Yes n/a
Next Yes Yes No Yes Yes 10 No n/a
Oasis Yes n/a No Yes Yes 6 No Yes
Office Yes Yes No Yes Yes 7 No n/a
Peacocks Yes n/a No Yes Yes 5 No n/a
Phase Eight Yes n/a No Yes Yes 6 No n/a
Reiss Yes n/a No Yes Yes 7 No n/a
River Island Yes n/a No Yes Yes 5 No n/a
Russell & Bromley Yes n/a Yes Yes Yes 4 No n/a
Schuh Yes Yes Yes Yes Yes 8 Yes Yes
Selfridges Yes Yes No No No 3 No No
Superdry Yes n/a No Yes Yes 4 No Yes
Ted Baker Yes n/a No Yes Yes 6 No Yes
Topshop Yes n/a No Yes Yes 6 No n/a
Very Yes Yes No Yes Yes 8 Yes No
Wallis Yes n/a No Yes Yes 5 No No
Warehouse Yes n/a No Yes Yes 4 No Yes
Whistles Yes Yes No Yes Yes 4 No n/a
White Stuff Yes n/a No Yes No 3 No No
Zara No n/a No No Yes 1 n/a Yes
Search comparison Search by Colour
Search by Brand
Search by Material
Search By Size
Search By Sub-category
Number of Facets
Search by colour
swatch
Pictures in Auto-Suggest
Page 52
Social is deemed to be important, especially for
fashion and in particular for the younger consumers.
While much intellectual endeavour and technical
prowess may be focused on how to attribute sales and
track influencers, what is indisputable is that there is
enormous effort being expended on social.
Experience AreasSocial
Top retailers in social
8/10New Look
8/10Net a Porter
8/10H&M
8/10ASOS
8/10Top Shop
None (10%)
Less than 50,000 (33%)
50k-250k (17%)
250-1m (22%)
1-5m (10%)
5m+ (7%)
10%
33%
7%
22%
10%
17%
Less than 50,000 (10%)
50k - 250k (38%)
250 - 1m (28%)
1 - 5m (14%)
5m+ (10%)
10%
38%
28%
14%
10%
None (12%)
Less than 50 (10%)
50 – 250 (10%)
250 – 1,000 (22%)
1,000 – 5,000 (19%)
5,000+ (26%)
12%
10%
10%
19%
26%
22%
Not unsurprisingly, social media followers are greatest
for those brands that are global and that are oriented
to the younger consumers. Abercrombie & Fitch and
Hollister in particular shine, and Burberry’s global
following is quite extraordinary. What surprises though
is that some of these brands do not feed their fans –
Abercrombie & Fitch has just 21 YouTube videos (to
Burberry’s 447).
Some values are of course also distorted – John
Lewis’ 22 million YouTube views is a function of their
Christmas adverts much more than ecommerce
content. But nonetheless we see more traditional
retailers such as Debenhams being able to capture
3,000+ YouTube subscribers, publishing almost 200
videos and gaining 700,000+ views on a single video.
Facebook likes (000s) 123,250
YouTube videos 8,307
YouTube subscriptions 642,098
Twitter followers (000s) 10,383
Tweets 2,176,628
Pinterest followers 1,335,011
Total number of social elements for the retailers surveyed
Number of Facebook followers
Number of YouTube subscribersNumber of YouTube views for each retailer’s most watched video
Page 53
Tweets are challenging to measure without detailed
analysis. The very high numbers achieved by ASOS and
Marks & Spencer may reflect levels of customer service
interaction born from overall high sales levels (though
we might expect Marks & Spencer customers to be
less inclined to use social media for this than ASOS’
customers). Whatever the specifics, for these brands
social is clearly important and they’ve understood that
and have engaged with it to a much greater extent than
many others. While there might be a target number of
Twitter followers for a fashion brand (25,000 being an
acceptable number, and 100,000+ if a global brand),
Burberry’s four million Twitter followers represents
more than one third of all the followers from all the
retailers we reviewed
Experience AreasSocial
Less than 5,000 (21%)
5,000 - 10,000 (28%)
10k - 25k (36%)
25k+ (16%)
21%
28%36%
16%
Less than 5,000 (5%)
5,000-10,000 (12%)
10k - 25k (17%)
25k - 50k (17%)
50k-100k (17%)
100k+ (31%)
12%
17%
5%
17%
31%
17%
Burbery’s Twitter pageNumber of tweets
Number of Twitter followers
Page 54
Of the channels that retailers engage in, Pinterest has the
greatest variation in usage. Some retailers have a very material
Pinterest following - ASOS especially with more than 230,000
followers, and along with Burberry and Zara, these three
retailers represented 35% of all Pinterest followers. But at the
other end of the scale, most retailers have gained only very
limited traction, with more than half having less than 10,000
followers. The retailers’ specific social strategies and whether it
is in-sourced or outsourced is worth reflection, and while social
is sufficiently complex to warrant its own detailed analysis,
what is quickly obvious, and entirely unsurprising, is that sheer
quantity of social publishing does not beget a quality following.
Notwithstanding paid media strategies, at the extremes we can
contrast Burberry (with 490 Twitter followers for each of its
tweets) with Topshop (less than 0.1 followers per tweet). But in
general, there is an obvious and expected correlation between
retailers that are successful in targeting the youth or premium
markets and the follower-to-tweet ratios.
Experience AreasSocial
Less than 1,000 (12%)
1,000-2,500 (19%)
2,500 - 5,000 (16%)
5k - 10k (9%)
10k - 100k (34%)
100k+ (9%)
12%
19%
9%
34%
16%9%
Retailers with a low follower-to-tweet
ratio
Followers (000s) Tweets Ratio
Austin Reed 3 2,775 1
Boden 32 16,900 2
Burton 9 11,300 1
Fatface 21 12,300 2
Jigsaw 9 4,667 2
Moss Bros 5 2,976 2
Russell & Bromley 6 8,993 1
Retailers with a high follower-to-tweet
ratio
Followers (000s) Tweets Ratio
Abercrombie & Fitch 630 7,965 79
Burberry 3,510 7,250 484
H&M 167 8,926 19
Harvey Nichols 229 12,500 18
Hollister 835 7,045 119
Net-a-Porter 688 24,300 28
River Island 300 13,300 23
Number of Pinterest followers
Page 55
Creating social content can be expensive and
challenging. Enabling customers to do it directly is
therefore the easy way to amplify the products and
extend their reach. For younger customers it is also
almost a pre-requisite that they are able to share easily
and simplify. For most retailers, this is well understood
and the ability to post to the major social channels is
available. While the execution may be sub-optimal,
Russell & Bromley has utilised ShareThis, and thus
makes a very extensive array of options available.
Nonetheless more than 20% of retailers provide no
easy way for users to directly leverage social to further
market their products.
In terms of particular channels’ popularity, Net-
a-Porter uniquely includes Weibo, reflecting its
premium, global positioning but also acknowledging
the Chinese potential. Google Plus is surprisingly well
represented given its difficulty establishing itself as a
credible social network alternative.
Yes59%
No41%
Experience AreasSocial
24%
76%
24%
76%
Pinterest Twitter
22%
78%
Google+
33%
67%
43%
57%
Retailers offering some form of social sharing from the PDP
Different social sharing options offeredRussell & Bromley uses ShareThis to enable extensive social sharing support
Net-a-Porter includes sharing to Weibo
Page 56
Abercrombie & Fitch Yes Yes Yes Yes No 9,331�9
All Saints Yes Yes Yes Yes Yes 621�9
ASOS Yes Yes Yes Yes No 3,544�1
Austin Reed Yes Yes Yes Yes Yes 5�1
BHS Yes Yes Yes Yes Yes 110�5
Blue Inc Yes Yes Yes Yes Yes 58�1
Boden No No No No No 237�1
Burberry No No No No No 18,014�4
Burton No No No No No 616�3
Clarks Yes Yes Yes Yes Yes 305�5
Coast Yes Yes Yes Yes Yes 58�0
Debenhams Yes Yes No No No 322�2
Dorothy Perkins Yes Yes No Yes No 1,254�3
Dune Yes Yes Yes Yes Yes 123�6
Evans No No No No No 63�7
Fatface Yes Yes Yes No No 137�0
French Connection Yes Yes Yes Yes Yes 709�9
Gap No No No No No 6,804�0
H&M Yes Yes Yes Yes No 22,237�4
Harvey Nichols Yes Yes Yes Yes Yes 152�6
Hobbs Yes Yes Yes No No 152�0
Hollister No No No No No 12,712�0
House of Fraser Yes Yes Yes Yes Yes 349�2
Jack Wills Yes Yes Yes Yes Yes 792�5
JD Sports No No No No No 997�4
Jigsaw Yes Yes Yes Yes No 65�9
John Lewis Yes Yes Yes Yes No 846�1
Jones Bootmaker No No No No No 2�8
Joules Yes Yes Yes Yes No 277�4
Social comparison Post to Facebook
Post to Pinterest
Post to Twitter
Post to Google +
Email to a friend
Facebook likes (000s)
Page 57
Karen Millen Yes Yes Yes Yes No 184�9
Littlewoods Yes No Yes Yes Yes 192�4
LK Bennett Yes No Yes No No 157�6
Marks & Spencer No No No No No 2,075�5
Matalan Yes No Yes Yes Yes 188�6
Matches Yes Yes Yes Yes Yes 68�2
Miss Selfridge Yes Yes Yes Yes Yes 289�1
Moss Bros Yes Yes Yes Yes No 17�9
Net a Porter No No No No Yes 1,342�9
New Look Yes Yes Yes Yes Yes 3,197�1
Next No No No No No 1,492�4
Oasis No Yes Yes Yes Yes 146�1
Office Yes Yes Yes Yes Yes 91�1
Peacocks Yes Yes Yes Yes Yes 60�7
Phase Eight Yes Yes Yes Yes No 14�6
Reiss Yes Yes Yes Yes Yes 180�1
River Island Yes Yes Yes No No 2,167�2
Russell & Bromley Yes Yes Yes Yes Yes 11�3
Schuh Yes Yes Yes No Yes 278�4
Selfridges No No No No No 362�6
Superdry No No No No No 926�1
Ted Baker No No No No No 316�7
Topshop Yes Yes Yes Yes No 3,927�0
Very Yes No Yes Yes Yes 298�1
Wallis Yes Yes Yes No No 87�2
Warehouse Yes Yes Yes Yes No 123�9
Whistles Yes Yes Yes Yes Yes 35�0
White Stuff Yes Yes Yes Yes Yes 65�2
Zara Yes Yes Yes No No 24,049�1
Social comparison Post to Facebook
Post to Pinterest
Post to Twitter
Post to Google +
Email to a friend
Facebook likes (000s)
Page 58
Abercrombie & Fitch 36,253 21 45�0 630�0 7,965 35,840 4,005
All Saints 21,923 39 456�0 94�5 17,200 11,636 675
ASOS 33,477 809 3,739�7 770�0 181,000 232,670 3,360
Austin Reed 331 47 264�5 3�4 2,775 360 588
BHS 330 13 251�1 18�4 6,145 1,435 990
Blue Inc 48 26 1�0 12�9 7,102 994 2,991
Boden 271 50 43�4 32�2 16,900 55,235 8,971
Burberry 146,387 447 8,921�7 3,510�0 7,250 123,530 6,027
Burton - 23 16�3 9�2 11,300 1,327 1,354
Clarks 1,339 164 397�8 32�9 12,300 1,673 612
Coast 58�0 - - 10�5 6,163 3,933 1,994
Debenhams 3,344 196 723�5 111�0 46,900 9,930 5,513
Dorothy Perkins 557 92 83�7 83�2 15,200 13,860 4,207
Dune 75 51 10�6 18�7 4,539 2,760 4,134
Evans 886 84 84�8 15�8 8,684 2,180 2,048
Fatface 305 130 19�5 20�7 12,300 1,197 98
French Connection 2,192 52 125�9 34�0 8,124 12,595 2,489
Gap 5,962 184 5,337�4 12�9 3,718 86,374 2,742
H&M 90,886 725 11,013�4 167�0 8,926 108,325 3,112
Harvey Nichols 1,429 110 1,064�3 229�0 12,500 11,340 2,989
Hobbs 39 10 3�2 12�3 4,568 2,982 2,049
Hollister 12,558 128 782�0 835�0 7,045 36,122 1,034
House of Fraser n/a 178 471�8 210�0 46,500 10,173 7,093
Jack Wills 2,567 186 137�0 153�0 27,000 17,274 1,199
JD Sports 2,819 330 187�8 65�7 12,100 n/a n/a
Jigsaw 69 15 11�4 8�6 4,667 2,419 3,146
John Lewis 58,138 143 22,399�8 198�0 18,800 9,629 2,803
Jones Bootmaker 2 6 0�2 2�0 1,429 345 40
Joules 200 18 3�6 40�5 4,961 10,958 2,194
Social comparison Youtube subscribers
Youtube videos
Views on most popular Youtube video
(000s)
Twitter followers
(000s)Twitter tweets Pinterest
followers Pins
Page 59
Karen Millen 380 58 17�1 28�1 7,322 3,888 1,100
Littlewoods 2,286 321 1,292�4 35�9 11,000 595 365
LK Bennett 79 18 18�4 9�7 2,302 1,390 460
Marks & Spencer 18,459 501 2,234�9 383�0 128,000 15,458 2,488
Matalan 1,391 133 298�9 46�7 15,100 1,256 1,101
Matches n/a n/a n/a 67�3 11,700 57,561 5,716
Miss Selfridge 996 58 23�6 80�3 8,847 7,109 1,728
Moss Bros n/a n/a n/a 5�3 2,976 237 597
Net a Porter 58,250 610 501�2 688�0 24,300 81,596 4,467
New Look 5,256 366 132�5 229�0 22,500 16,578 1,953
Next 1,568 43 206�0 150�0 60,000 15,314 17,625
Oasis 372 63 15�7 58�6 16,500 15,709 3,404
Office n/a n/a n/a 118�0 10,400 2,576 1,482
Peacocks 122 46 58�8 18�3 7,556 906 2,095
Phase Eight 13 6 2�1 9�3 4,410 1,395 2,403
Reiss 656 69 174�6 58�9 10,400 5,697 6,214
River Island 8,024 401 428�4 300�0 13,300 25,805 6,050
Russell & Bromley n/a n/a n/a 5�7 8,993 270 149
Schuh 264 79 95�0 139�0 57,800 2,029 1,459
Selfridges 3,270 313 573�6 269�0 44,000 16,208 1,034
Superdry 1,748 80 41�4 70�8 13,200 2,673 1,035
Ted Baker n/a n/a n/a 63�7 11,700 13,242 6,590
Topshop 52,316 219 2,476�2 37�9 1,110,000 104,227 8,195
Very 44,494 501 1,519�1 69�8 20,400 3,250 3,026
Wallis 257 24 12�3 18�9 9,185 1,976 1,560
Warehouse 400 35 543�4 39�8 9,568 5,809 2,359
Whistles n/a n/a n/a 31�4 4,241 4,921 1,163
White Stuff 45 47 3�0 8�1 6,091 2,922 1,935
Zara 19,007 39 262�7 0�7 776 117,318 3,476
Social comparison Youtube subscribers
Youtube videos
Views on most popular Youtube video
(000s)
Twitter followers
(000s)Twitter tweets Pinterest
followers Pins
Page 60
Click & collect offered No
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £5.00
Standard is free if spend is… n/a
Standard delivery promise 5-7 days
Cost of next day £10.00
Cut-off time for next day 12pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options n/a
Track & trace No
Is Collect+ offered No
Detailed Retailer ReviewsAbercrombie & Fitch
Fulfilment Proposition / 102 Checkout
Social
Mobile
Product Detail Page
Contact us via email and phone
Email Yes
Telephone & hours 24 hrs
Dynamic FAQ's Yes
Click to chat No
Click to call No
No of clicks (from product to checkout completion)
4
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend No
Facebook likes (000s) 9,331.9
Youtube subscribers 36,253
Youtube videos 21
Views on most popular Youtube video (000s)
45.0
Twitter followers (000s) 630.0
Twitter tweets 7,965
Pinterest followers 35,840
Pins 4,005
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 1,444
Average iOS rating 2.9
Is there an Android app Yes
Nr of Android ratings 10,099
Average Android rating 4.2
No of images 2
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent No
Stock availability per size No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
8
3
6
Score : / 10042 Rank :50 Site speed : 57Mobile speed : 77
Page 61
Claimed number of countries supported
27
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU £5.00
Nr of days to deliver 5-7 days
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China No
Ships to Russia No
Ships to Turkey No
Ships to Brazil No
Returns policy prominent No
Are returns free No
Can it be returned to store No
Is Collect+ offered No
Search
Search History No
Auto-suggest Yes
Results per page 48
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Single
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 6
Search by colour swatch No
Pictures in Auto-Suggest No
/ 104 International / 103 Returns / 100
Page 62
Click & collect offered No
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery Free
Standard is free if spend is… Free
Standard delivery promise 2 days
Cost of next day £5.00
Cut-off time for next day 9pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsStandard free. Next day and weekend free over £100
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsAll Saints
Fulfilment Proposition / 109 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 621.9
Youtube subscribers 21,923
Youtube videos 39
Views on most popular Youtube video (000s)
456.0
Twitter followers (000s) 94.5
Twitter tweets 17,200
Pinterest followers 11,636
Pins 675
Responsive site Yes
Number of apps 2
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings n/a
Average iOS rating n/a
Is there an Android app Yes
Nr of Android ratings 23,525
Average Android rating 3.8
No of images 3
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations No
Reviews provider No
Recommendations Yes
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent No
Returns policy prominent High
Stock availability per size No
Contact us viaemail, phone, post, social media
Email Yes
Telephone & hours 24 hrs
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
4
4
5
Score : / 10056 Rank :20 Site speed : 26Mobile speed : 30
Page 63
Claimed number of countries supported
66
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU Free
Nr of days to deliver 3-5 days
Delivery charge to US £18.95
Nr of days to deliver 5-7 days
Delivery charge to AU £18.95
Nr of days to deliver 5-7 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil No
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Search
Search History No
Auto-suggest No
Results per page 16
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category No
Number of Facets 3
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 103 International / 107 Returns / 108
Page 64
Click & collect offered n/a
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £3.00
Standard is free if spend is… £20.00
Standard delivery promise 6 days
Cost of next day £5.95
Cut-off time for next day 10pm
Is Weekend delivery an option Yes
Timed delivery options Yes
Evening options Yes
Evening delivery cost £7.95
Free delivery options
Free standard delivery over £20, or sign up for their Premier service & you get free delivery for a whole year. £9.95 per anum.
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsASOS
Fulfilment Proposition / 108 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
4
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 3,544.1
Youtube subscribers 33,477
Youtube videos 809
Views on most popular Youtube video (000s)
3,739.7
Twitter followers (000s) 770.0
Twitter tweets 181,000
Pinterest followers 232,670
Pins 3,360
Responsive site Yes
Number of apps 2
Is there a store finder on the app n/a
Is it geo aware Yes
Nr of iOS ratings 586
Average iOS rating 4.9
Is there an Android app Yes
Nr of Android ratings 32,394
Average Android rating 4.4
No of images 4
Video Yes
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations No
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent No
Returns policy prominent No
Stock availability per size No
Contact us via email, social media
Email Yes
Telephone & hours None
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
7 / 10
/ 10
6
4
8
Score : / 10064 Rank :5 Site speed : 44Mobile speed : 46
Page 65
Claimed number of countries supported
245
Country specific sites enforced No
Fulfilment proposition specific to each country
Yes
Delivery charge to EU €3.00
Nr of days to deliver 3-5 days
Delivery charge to US $4.00
Nr of days to deliver 6 days
Delivery charge to AU $5.00
Nr of days to deliver 7 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil Yes
Search
Search History Yes
Auto-suggest Yes
Results per page 36
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 7
Search by colour swatch No
Pictures in Auto-Suggest No
/ 108 International / 107Returns policy prominent Yes
Are returns free Yes
Can it be returned to store No
Is Collect+ offered Yes
Returns / 108
Page 66
Click & collect offered Yes
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £4.95
Standard is free if spend is… £150.00
Standard delivery promise 5 days
Cost of next day n/a
Cut-off time for next day n/a
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsCLICK AND COLLECT, OVER 150
Track & trace No
Is Collect+ offered No
Detailed Retailer ReviewsAustin Reed
Fulfilment Proposition / 103 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook No
Post to Pinterest No
Post to Twitter No
Post to Google Plus No
Email to a friend Yes
Facebook likes (000s) 5.1
Youtube subscribers 331
Youtube videos 47
Views on most popular Youtube video (000s)
264.5
Twitter followers (000s) 3.4
Twitter tweets 2,775
Pinterest followers 360
Pins 588
Responsive site No
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware n/a
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 2
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours 9am - 5pm Monday to Friday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
4 / 10
/ 10
0
5
1
Score : / 10034 Rank :57 Site speed : 49Mobile speed : 60
Page 67
Claimed number of countries supported
60
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU €10.00
Nr of days to deliver 10 days
Delivery charge to US $32.00
Nr of days to deliver Up to 10 days
Delivery charge to AU $32.00
Nr of days to deliver 10 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey No
Ships to Brazil Yes
Returns policy prominent Yes
Are returns free No
Can it be returned to store Yes
Is Collect+ offered No
Search
Search History No
Auto-suggest No
Results per page 50
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 6
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 105 International / 103 Returns / 105
Page 68
Click & collect offered Yes
When ready for collection 4-8 days
How long do you have to collect n/a
Cost for standard delivery £3.95
Standard is free if spend is… £50.00
Standard delivery promise 4-5 days
Cost of next day £5.95
Cut-off time for next day 8pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsstandard and click and collect over 25
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsBHS
Fulfilment Proposition / 107 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 110.5
Youtube subscribers 330
Youtube videos 13
Views on most popular Youtube video (000s)
251.1
Twitter followers (000s) 18.4
Twitter tweets 6,145
Pinterest followers 1,435
Pins 990
Responsive site Yes
Number of apps 2
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 21
Average iOS rating 2.7
Is there an Android app Yes
Nr of Android ratings 222
Average Android rating 3.4
No of images 4
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours 9am - 11pm Monday to Friday
Dynamic FAQ's Yes
Click to chat No
Click to call Yes
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
5
6
4
Score : / 10052 Rank :30 Site speed : 51Mobile speed : 61
Page 69
Claimed number of countries supported
None
Country specific sites enforced n/a
Fulfilment proposition specific to each country
n/a
Delivery charge to EU n/a
Nr of days to deliver n/a
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China No
Ships to Russia No
Ships to Turkey No
Ships to Brazil No
Search
Search History No
Auto-suggest No
Results per page 40
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 9
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 106 International / 100Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 108
Page 70
Click & collect offered Yes
When ready for collection 3-5 days
How long do you have to collect 10 days
Cost for standard delivery £3.99
Standard is free if spend is… £50.00
Standard delivery promise 3-5 days
Cost of next day £4.99
Cut-off time for next day 5pm
Is Weekend delivery an option No
Timed delivery options No
Evening options Yes
Evening delivery cost £7.95
Free delivery optionsstandard and click and collect over 20
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsBlue Inc
Fulfilment Proposition / 106 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
4
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 58.1
Youtube subscribers 48
Youtube videos 26
Views on most popular Youtube video (000s)
1.0
Twitter followers (000s) 12.9
Twitter tweets 7,102
Pinterest followers 994
Pins 2,991
Responsive site Yes
Number of apps 2
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 30
Average iOS rating 4.0
Is there an Android app Yes
Nr of Android ratings 45
Average Android rating 4.1
No of images 3
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations No
Reviews provider No
Recommendations Yes
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent High
Returns policy prominent High
Stock availability per size No
Contact us via email, phone, post
Email Yes
Telephone & hours8:30am - 5.00pm Monday to Friday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
4
5
3
Score : / 10056 Rank :20 Site speed : 46Mobile speed : 73
Page 71
Claimed number of countries supported
182
Country specific sites enforced No
Fulfilment proposition specific to each country
Yes
Delivery charge to EU £6.99
Nr of days to deliver 5-7 days
Delivery charge to US £9.99
Nr of days to deliver 7-14 days
Delivery charge to AU £9.99
Nr of days to deliver 7-14 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil Yes
Search
Search History No
Auto-suggest Yes
Results per page 32
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 8
Search by colour swatch No
Pictures in Auto-Suggest Yes
/ 108 International / 106Returns policy prominent Yes
Are returns free Yes
Can it be returned to store No
Is Collect+ offered Yes
Returns / 108
Page 72
Click & collect offered n/a
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £4.00
Standard is free if spend is… n/a
Standard delivery promise 2-3 days
Cost of next day £8.00
Cut-off time for next day 7pm
Is Weekend delivery an option Yes
Timed delivery options Yes
Evening options No
Evening delivery cost n/a
Free delivery options No
Track & trace No
Is Collect+ offered No
Detailed Retailer ReviewsBoden
Fulfilment Proposition / 104 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
8
Is Paypal offered No
Can you checkout without registering at all?
No
Guest checkout Yes
Post to Facebook No
Post to Pinterest No
Post to Twitter No
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 237.1
Youtube subscribers 271
Youtube videos 50
Views on most popular Youtube video (000s)
43.4
Twitter followers (000s) 32.2
Twitter tweets 16,900
Pinterest followers 55,235
Pins 8,971
Responsive site Yes
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware n/a
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 10
Video Yes
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider Yes
Recommendations No
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent No
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours8am-10pm Monday - Saturday, 10am-6pm Sunday
Dynamic FAQ's No
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
3 / 10
/ 10
1
6
3
Score : / 10037 Rank :55 Site speed : 55Mobile speed : 69
Page 73
Claimed number of countries supported
60
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU £6.00
Nr of days to deliver 8-10 days
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU £12.00
Nr of days to deliver 12-14 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil Yes
Search
Search History No
Auto-suggest Yes
Results per page 15
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 5
Search by colour swatch No
Pictures in Auto-Suggest Yes
/ 106 International / 103
Returns policy prominent No
Are returns free Yes
Can it be returned to store No
Is Collect+ offered No
Returns / 103
Page 74
Click & collect offered Yes
When ready for collection 1 day
How long do you have to collect 10 days
Cost for standard delivery Free
Standard is free if spend is… Free
Standard delivery promise 1 day
Cost of next day Free
Cut-off time for next day 7pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost No
Free delivery options all deliveries are free
Track & trace No
Is Collect+ offered No
Detailed Retailer ReviewsBurberry
Fulfilment Proposition / 107 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered No
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook No
Post to Pinterest No
Post to Twitter No
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 18,014.4
Youtube subscribers 146,387
Youtube videos 447
Views on most popular Youtube video (000s)
8,921.7
Twitter followers (000s) 3,510.0
Twitter tweets 7,250
Pinterest followers 123,530
Pins 6,027
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings n/a
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings n/a
Average Android rating n/a
No of images 6
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations No
Reviews provider No
Recommendations Yes
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent No
Returns policy prominent No
Stock availability per size Yes
Contact us via email, phone, chat
Email Yes
Telephone & hours 24 hrs
Dynamic FAQ's Yes
Click to chat Yes
Click to call Yes
Customer Service / 108
/ 10
/ 10
6 / 10
/ 10
4
4
6
Score : / 10050 Rank : 37 Site speed : 65Mobile speed : 55
Page 75
Claimed number of countries supported
60
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU Free
Nr of days to deliver 3-5 days
Delivery charge to US Free
Nr of days to deliver 3-5 days
Delivery charge to AU Free
Nr of days to deliver 3-5 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil No
Search
Search History No
Auto-suggest No
Results per page 64
Large visuals Yes
Can change sort order No
Can change display type No
Multi facet search n/a
Search by Colour No
Search by Brand No
Search by Material No
Search By Size No
Search By Sub-category No
Number of Facets n/a
Search by colour swatch n/a
Pictures in Auto-Suggest n/a
/ 102 International / 1010
Returns policy prominent No
Are returns free Yes
Can it be returned to store No
Is Collect+ offered No
Returns / 103
Page 76
Click & collect offered Yes
When ready for collection 3-7 days
How long do you have to collect n/a
Cost for standard delivery £3.95
Standard is free if spend is… £30.00
Standard delivery promise 4 days
Cost of next day £5.95
Cut-off time for next day 9pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsclick and collect, standard over 30
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsBurton
Fulfilment Proposition / 109 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
5
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout No
Post to Facebook No
Post to Pinterest No
Post to Twitter No
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 616.3
Youtube subscribers -
Youtube videos 23
Views on most popular Youtube video (000s)
16.3
Twitter followers (000s) 9.2
Twitter tweets 11,300
Pinterest followers 1,327
Pins 1,354
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 129
Average iOS rating 4.0
Is there an Android app Yes
Nr of Android ratings 508
Average Android rating 3.6
No of images 4
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations No
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size No
Contact us via email, phone
Email Yes
Telephone & hours 24 hrs
Dynamic FAQ's Yes
Click to chat No
Click to call Yes
Customer Service / 108
/ 10
/ 10
5 / 10
/ 10
7
5
2
Score : / 10057 Rank :14 Site speed : 55Mobile speed : 57
Page 77
Claimed number of countries supported
100+
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU £5.00
Nr of days to deliver 3-7 days
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU £10.50
Nr of days to deliver 3-12 days
Ships to China Yes
Ships to Russia No
Ships to Turkey Yes
Ships to Brazil Yes
Search
Search History Yes
Auto-suggest No
Results per page 20
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material Yes
Search By Size Yes
Search By Sub-category Yes
Number of Facets 8
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 106 International / 105
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010
Page 78
Click & collect offered Yes
When ready for collection 3-5 days
How long do you have to collect 9 days
Cost for standard delivery Free
Standard is free if spend is… Free
Standard delivery promise 3-5 days
Cost of next day £5.50
Cut-off time for next day 6pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost No
Free delivery options Standard, collect+ and collect
Track & trace No
Is Collect+ offered Yes
Detailed Retailer ReviewsClarks
Fulfilment Proposition / 106 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 305.5
Youtube subscribers 1,339
Youtube videos 164
Views on most popular Youtube video (000s)
397.8
Twitter followers (000s) 32.9
Twitter tweets 12,300
Pinterest followers 1,673
Pins 612
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings n/a
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 7
Video No
Image tools Yes
Models faces shown n/a
Images of clothing detail No
Images in colour variations No
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours8.30am - 8pm Monday to Friday, 8.30am - 6pm Saturday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
4 / 10
/ 10
4
6
5
Score : / 10057 Rank :14 Site speed : 68Mobile speed : 78
Page 79
Claimed number of countries supported
18
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU Free
Nr of days to deliver 3-5 days
Delivery charge to US Free
Nr of days to deliver 3-5 days
Delivery charge to AU $9.95
Nr of days to deliver 3-10 days
Ships to China No
Ships to Russia No
Ships to Turkey No
Ships to Brazil No
Search
Search History Yes
Auto-suggest No
Results per page 12
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 7
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 106 International / 108Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010
Page 80
Click & collect offered No
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery 2.99
Standard is free if spend is… 100
Standard delivery promise 3-5 days
Cost of next day 4.99
Cut-off time for next day 7pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsCoast
Fulfilment Proposition / 106 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
8
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 58.0
Youtube subscribers 58
Youtube videos -
Views on most popular Youtube video (000s)
-
Twitter followers (000s) 10.5
Twitter tweets 6,163
Pinterest followers 3,933
Pins 1,994
Responsive site
Number of apps
Is there a store finder on the app
Is it geo aware
Nr of iOS ratings
Average iOS rating
Is there an Android app
Nr of Android ratings
Average Android rating
No of images 4
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations No
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent No
Returns policy prominent No
Stock availability per size Yes
Contact us via email
Email Yes
Telephone & hours None
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
5 / 10
/ 10
6
4
4
Score : / 10052 Rank :30 Site speed : 35Mobile speed : 52
Page 81
Claimed number of countries supported
45
Country specific sites enforced Yes
Fulfilment proposition specific to each country
No
Delivery charge to EU €15.00
Nr of days to deliver 10 days
Delivery charge to US €25.00
Nr of days to deliver 10 days
Delivery charge to AU €25.00
Nr of days to deliver 10 days
Ships to China Yes
Ships to Russia No
Ships to Turkey No
Ships to Brazil Yes
Search
Search History No
Auto-suggest Yes
Results per page All
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand n/a
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 5
Search by colour swatch No
Pictures in Auto-Suggest Yes
/ 106 International / 103
Returns policy prominent No
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010
Page 82
Click & collect offered Yes
When ready for collection 3 days
How long do you have to collect 14 days
Cost for standard delivery £3.49
Standard is free if spend is… £30.00
Standard delivery promise 4 days
Cost of next day £3.99
Cut-off time for next day 7pm
Is Weekend delivery an option Yes
Timed delivery options Yes
Evening options Yes
Evening delivery cost £6.99
Free delivery options Yes, Standard
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsDebenhams
Fulfilment Proposition / 107 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
13
Is Paypal offered No
Can you checkout without registering at all?
No
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter No
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 322.2
Youtube subscribers 3,344
Youtube videos 196
Views on most popular Youtube video (000s)
723.5
Twitter followers (000s) 111.0
Twitter tweets 46,900
Pinterest followers 9,930
Pins 5,513
Responsive site No
Number of apps 2
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings n/a
Average iOS rating n/a
Is there an Android app Yes
Nr of Android ratings 4
Average Android rating 3.3
No of images 4
Video No
Image tools No
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent High
Returns policy prominent Medium
Stock availability per size No
Contact us via email, phone, post
Email Yes
Telephone & hours 8am - 11pm Monday to Friday, 8am - 8pm Saturday & Sunday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
3 / 10
/ 10
4
6
5
Score : / 10051 Rank :34 Site speed : 53Mobile speed : 64
Page 83
Claimed number of countries supported
64
Country specific sites enforced No
Fulfilment proposition specific to each country
Yes
Delivery charge to EU £7.00
Nr of days to deliver 5-6 days
Delivery charge to US £10.00
Nr of days to deliver 5-10 days
Delivery charge to AU £14.00
Nr of days to deliver 8-10 days
Ships to China No
Ships to Russia No
Ships to Turkey No
Ships to Brazil Yes
Search
Search History Yes
Auto-suggest No
Results per page 60
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Single
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 6
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 105 International / 105
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 108
Page 84
Click & collect offered Yes
When ready for collection 3-7 days
How long do you have to collect n/a
Cost for standard delivery £3.95
Standard is free if spend is… £50.00
Standard delivery promise 4 days
Cost of next day £5.95
Cut-off time for next day 2pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsclick and collect, standard over 50
Track & trace No
Is Collect+ offered Yes
Detailed Retailer ReviewsDorothy Perkins
Fulfilment Proposition / 106 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 1,254.3
Youtube subscribers 557
Youtube videos 92
Views on most popular Youtube video (000s)
83.7
Twitter followers (000s) 83.2
Twitter tweets 15,200
Pinterest followers 13,860
Pins 4,207
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 170
Average iOS rating 3.3
Is there an Android app Yes
Nr of Android ratings 681
Average Android rating 3.0
No of images 5
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations No
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size No
Contact us via email, phone
Email Yes
Telephone & hours
9am - 11pm Monday to Friday, 9am - 6pm Saturday & Sunday, 9am - 5:30pm UK Bank Holidays
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
4 / 10
/ 10
7
5
6
Score : / 10057 Rank :14 Site speed : 58Mobile speed : 59
Page 85
Claimed number of countries supported
100
Country specific sites enforced No
Fulfilment proposition specific to each country
Yes
Delivery charge to EU €6.00
Nr of days to deliver 5 days
Delivery charge to US $10.00
Nr of days to deliver 11 days
Delivery charge to AU £10.50
Nr of days to deliver 9 days
Ships to China Yes
Ships to Russia No
Ships to Turkey Yes
Ships to Brazil Yes
Search
Search History Yes
Auto-suggest No
Results per page 20
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 8
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 106 International / 105
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010
Page 86
Click & collect offered Yes
When ready for collection 3-5 days
How long do you have to collect 14 days
Cost for standard delivery £3.50
Standard is free if spend is… n/a
Standard delivery promise 2-5 days
Cost of next day £6.50
Cut-off time for next day 6pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options click and collect
Track & trace No
Is Collect+ offered Yes
Detailed Retailer ReviewsDune
Fulfilment Proposition / 105 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
5
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 123.6
Youtube subscribers 75
Youtube videos 51
Views on most popular Youtube video (000s)
10.6
Twitter followers (000s) 18.7
Twitter tweets 4,539
Pinterest followers 2,760
Pins 4,134
Responsive site Yes
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware n/a
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 7
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail n/a
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours9am - 6pm Monday - Friday, 9am - 1pm Saturday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
1
7
4
Score : / 10053 Rank : 26 Site speed : 45Mobile speed : 26
Page 87
Claimed number of countries supported
26
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU £3.50-£15
Nr of days to deliver 5 days
Delivery charge to US £3.50
Nr of days to deliver 5 days
Delivery charge to AU £20.00
Nr of days to deliver 5 days
Ships to China No
Ships to Russia No
Ships to Turkey No
Ships to Brazil No
Search
Search History Yes
Auto-suggest Yes
Results per page all
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 5
Search by colour swatch No
Pictures in Auto-Suggest Yes
/ 107 International / 105
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store No
Is Collect+ offered Yes
Returns / 108
Page 88
Click & collect offered Yes
When ready for collection 3-7 days
How long do you have to collect 10 days
Cost for standard delivery £3.95
Standard is free if spend is… £40.00
Standard delivery promise 3-7 days
Cost of next day £5.95
Cut-off time for next day 2pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsstandard over 40 or store collect
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsEvans
Fulfilment Proposition / 105 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
5
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend No
Facebook likes (000s) 63.7
Youtube subscribers 886
Youtube videos 84
Views on most popular Youtube video (000s)
84.8
Twitter followers (000s) 15.8
Twitter tweets 8,684
Pinterest followers 2,180
Pins 2,048
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 162
Average iOS rating 3.3
Is there an Android app No
Nr of Android ratings n/a
Average Android rating n/a
No of images 4
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent High
Returns policy prominent Medium
Stock availability per size No
Contact us via email, phone
Email Yes
Telephone & hours
9am - 11pm Monday to Friday, 9am - 6pm Saturday & Sunday, 9am - 5:30pm UK Bank Holidays
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
5
6
4
Score : / 10059 Rank :12 Site speed : 43Mobile speed : 63
Page 89
Claimed number of countries supported
100
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU €6.00
Nr of days to deliver 5-7 days
Delivery charge to US Free
Nr of days to deliver 5-10 days
Delivery charge to AU £9.00
Nr of days to deliver 9 days
Ships to China Yes
Ships to Russia No
Ships to Turkey Yes
Ships to Brazil No
Search
Search History Yes
Auto-suggest No
Results per page 24
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material Yes
Search By Size Yes
Search By Sub-category Yes
Number of Facets 8
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 106 International / 107Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010
Page 90
Click & collect offered Yes
When ready for collection 4-6 days
How long do you have to collect 14 days
Cost for standard delivery £2.95
Standard is free if spend is… £60.00
Standard delivery promise 3-5 days
Cost of next day £5.95
Cut-off time for next day 5pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsstore, standard over 60 and next day over 100
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsFatface
Fulfilment Proposition / 106 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
4
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 137.0
Youtube subscribers 305
Youtube videos 130
Views on most popular Youtube video (000s)
19.5
Twitter followers (000s) 20.7
Twitter tweets 12,300
Pinterest followers 1,197
Pins 98
Responsive site Yes
Number of apps 3
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings n/a
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings n/a
Average Android rating n/a
No of images 2
Video No
Image tools No
Models faces shown No
Images of clothing detail n/a
Images in colour variations No
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size No
Contact us via email, phone
Email Yes
Telephone & hours8.30am - 6pm Monday to Friday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
2
4
3
Score : / 10053 Rank : 26 Site speed : 49Mobile speed : 68
Page 91
Claimed number of countries supported
n/a
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU £10.00
Nr of days to deliver 5-12 days
Delivery charge to US £10.00
Nr of days to deliver 5-12 days
Delivery charge to AU £10.00
Nr of days to deliver 5-12 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil Yes
Search
Search History Yes
Auto-suggest Yes
Results per page 36
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category No
Number of Facets 4
Search by colour swatch Yes
Pictures in Auto-Suggest No
/ 106 International / 106Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010
Page 92
Click & collect offered Yes
When ready for collection 3-5 days
How long do you have to collect n/a
Cost for standard delivery £3.95
Standard is free if spend is… £50.00
Standard delivery promise 3-5 days
Cost of next day £7.00
Cut-off time for next day 2pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsclick and collect and standard over 50
Track & trace No
Is Collect+ offered No
Detailed Retailer ReviewsFrench Connection
Fulfilment Proposition / 103 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
5
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 709.9
Youtube subscribers 2,192
Youtube videos 52
Views on most popular Youtube video (000s)
125.9
Twitter followers (000s) 34.0
Twitter tweets 8,124
Pinterest followers 12,595
Pins 2,489
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings n/a
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings n/a
Average Android rating n/a
No of images 5
Video Yes
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent High
Returns policy prominent High
Stock availability per size Yes
Contact us viaemail, phone, post, social media
Email Yes
Telephone & hours 9am - 8pm Monday - Friday
Dynamic FAQ's No
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
4
9
6
Score : / 10055 Rank :23 Site speed : 40Mobile speed : 68
Page 93
Claimed number of countries supported
230
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU £10.00
Nr of days to deliver 1-5 days
Delivery charge to US £10.00
Nr of days to deliver 2-6 days
Delivery charge to AU £14.00
Nr of days to deliver 4-8 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil Yes
Search
Search History No
Auto-suggest Yes
Results per page all
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 5
Search by colour swatch No
Pictures in Auto-Suggest Yes
/ 106 International / 106Returns policy prominent Yes
Are returns free No
Can it be returned to store Yes
Is Collect+ offered No
Returns / 105
Page 94
Click & collect offered No
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £4.00
Standard is free if spend is… £50.00
Standard delivery promise 3-5 days
Cost of next day £6.00
Cut-off time for next day 2pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options standard over 50
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsGap
Fulfilment Proposition / 103 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered No
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook No
Post to Pinterest No
Post to Twitter No
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 6,804.0
Youtube subscribers 5,962
Youtube videos 184
Views on most popular Youtube video (000s)
5,337.4
Twitter followers (000s) 12.9
Twitter tweets 3,718
Pinterest followers 86,374
Pins 2,742
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings n/a
Average iOS rating n/a
Is there an Android app Yes
Nr of Android ratings 137
Average Android rating 3.4
No of images 5
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider No
Recommendations No
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent High
Returns policy prominent High
Stock availability per size Yes
Contact us via email, phone, post, chat
Email Yes
Telephone & hours 24 hrs
Dynamic FAQ's No
Click to chat Yes
Click to call No
Customer Service / 108
/ 10
/ 10
6 / 10
/ 10
5
6
4
Score : / 10045 Rank : 45 Site speed : 53Mobile speed : 57
Page 95
Claimed number of countries supported
n/a
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU n/a
Nr of days to deliver n/a
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China n/a
Ships to Russia n/a
Ships to Turkey n/a
Ships to Brazil n/a
Search
Search History No
Auto-suggest No
Results per page 300
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour No
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 2
Search by colour swatch n/a
Pictures in Auto-Suggest n/a
/ 103 International / 10n/a
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010
Page 96
Click & collect offered No
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £3.90
Standard is free if spend is… n/a
Standard delivery promise 4-6 days
Cost of next day n/a
Cut-off time for next day n/a
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options No
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsH&M
Fulfilment Proposition / 103 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
5
Is Paypal offered No
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend No
Facebook likes (000s) 22,237.4
Youtube subscribers 90,886
Youtube videos 725
Views on most popular Youtube video (000s)
11,013.4
Twitter followers (000s) 167.0
Twitter tweets 8,926
Pinterest followers 108,325
Pins 3,112
Responsive site Yes
Number of apps 2
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 247
Average iOS rating 3.1
Is there an Android app Yes
Nr of Android ratings 77,031
Average Android rating 4.1
No of images 4
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide No
Delivery options prominent High
Returns policy prominent Medium
Stock availability per size No
Contact us via email, phone
Email Yes
Telephone & hours 24 hrs
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
2 / 10
/ 10
6
6
8
Score : / 10041 Rank :52 Site speed : 65Mobile speed : 85
Page 97
Claimed number of countries supported
59
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU n/a
Nr of days to deliver n/a
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil No
International / 10n/aReturns policy prominent No
Are returns free Yes
Can it be returned to store No
Is Collect+ offered No
Returns / 103Search
Search History No
Auto-suggest Yes
Results per page 90
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 3
Search by colour swatch Yes
Pictures in Auto-Suggest No
/ 105
Page 98
Click & collect offered Yes
When ready for collection 2-5 days
How long do you have to collect n/a
Cost for standard delivery £6.00
Standard is free if spend is… n/a
Standard delivery promise 2-5 days
Cost of next day £10.00
Cut-off time for next day 12pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost No
Free delivery options Yes, click and collect
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsHarvey Nichols
Fulfilment Proposition / 104 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
9
Is Paypal offered No
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 152.6
Youtube subscribers 1,429
Youtube videos 110
Views on most popular Youtube video (000s)
1,064.3
Twitter followers (000s) 229.0
Twitter tweets 12,500
Pinterest followers 11,340
Pins 2,989
Responsive site Yes
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware n/a
Nr of iOS ratings n/a
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings n/a
Average Android rating n/a
No of images 5
Video No
Image tools No
Models faces shown No
Images of clothing detail No
Images in colour variations No
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent High
Returns policy prominent High
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours9am - 8pm Monday to Saturday, 11am - 6pm Sunday
Dynamic FAQ's No
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
0 / 10
/ 10
1
6
7
Score : / 10037 Rank :55 Site speed : 55Mobile speed : 51
Page 99
Search
Search History No
Auto-suggest Yes
Results per page 60
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Single
Search by Colour No
Search by Brand No
Search by Material No
Search By Size No
Search By Sub-category No
Number of Facets 0
Search by colour swatch n/a
Pictures in Auto-Suggest No
/ 103
Claimed number of countries supported
None
Country specific sites enforced n/a
Fulfilment proposition specific to each country
n/a
Delivery charge to EU n/a
Nr of days to deliver n/a
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China n/a
Ships to Russia n/a
Ships to Turkey n/a
Ships to Brazil n/a
International / 100
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 108
Page 100
Click & collect offered Yes
When ready for collection 3-5 days
How long do you have to collect n/a
Cost for standard delivery £3.95
Standard is free if spend is… n/a
Standard delivery promise 3-5 days
Cost of next day £6.00
Cut-off time for next day 4pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsHobbs
Fulfilment Proposition / 105 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
5
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 152.0
Youtube subscribers 39
Youtube videos 10
Views on most popular Youtube video (000s)
3.2
Twitter followers (000s) 12.3
Twitter tweets 4,568
Pinterest followers 2,982
Pins 2,049
Responsive site
Number of apps
Is there a store finder on the app
Is it geo aware
Nr of iOS ratings
Average iOS rating
Is there an Android app
Nr of Android ratings
Average Android rating
No of images 4
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent High
Stock availability per size Yes
Contact us via email, phone
Email Yes
Telephone & hours 9am - 5pm Monday to Friday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
7 / 10
/ 10
4
8
2
Score : / 10055 Rank :23 Site speed : 56Mobile speed : 69
Page 101
Search
Search History Yes
Auto-suggest No
Results per page 60
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand n/a
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 5
Search by colour swatch n/a
Pictures in Auto-Suggest n/a
/ 106
Claimed number of countries supported
50
Country specific sites enforced Yes
Fulfilment proposition specific to each country
No
Delivery charge to EU £12-£16
Nr of days to deliver 10 days
Delivery charge to US $5.00
Nr of days to deliver 8 days
Delivery charge to AU $7.50
Nr of days to deliver 8 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil No
International / 105
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010
Page 102
Click & collect offered No
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £10.00
Standard is free if spend is… £75.00
Standard delivery promise 3-5 days
Cost of next day £20.00
Cut-off time for next day n/a
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options standard over 75
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsHollister
Fulfilment Proposition / 100 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend No
Facebook likes (000s) 12,712.0
Youtube subscribers 12,558
Youtube videos 128
Views on most popular Youtube video (000s)
782.0
Twitter followers (000s) 835.0
Twitter tweets 7,045
Pinterest followers 36,122
Pins 1,034
Responsive site No
Number of apps 2
Is there a store finder on the app No
Is it geo aware No
Nr of iOS ratings 1,444
Average iOS rating 2.9
Is there an Android app Yes
Nr of Android ratings 10,101
Average Android rating 4.2
No of images 4
Video Yes
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations No
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent No
Stock availability per size No
Contact us via email
Email Yes
Telephone & hours None
Dynamic FAQ's No
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
4 / 10
/ 10
4
4
7
Score : / 10031 Rank : 58 Site speed : 53Mobile speed : 73
Page 103
Search
Search History Yes
Auto-suggest No
Results per page 16
Large visuals No
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 3
Search by colour swatch Yes
Pictures in Auto-Suggest No
/ 104Claimed number of
countries supportedn/a
Country specific sites enforced n/a
Fulfilment proposition specific to each country
Yes
Delivery charge to EU £10-£25
Nr of days to deliver 5-7 days
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China n/a
Ships to Russia n/a
Ships to Turkey n/a
Ships to Brazil n/a
International / 10n/aReturns policy prominent No
Are returns free No
Can it be returned to store No
Is Collect+ offered No
Returns / 100
Page 104
Click & collect offered Yes
When ready for collection next day at Noon
How long do you have to collect 7 days
Cost for standard delivery £3.00
Standard is free if spend is… £50.00
Standard delivery promise 3-5 days
Cost of next day £6.00
Cut-off time for next day 7pm
Is Weekend delivery an option Yes
Timed delivery options Yes
Evening options Yes
Evening delivery cost £8.00
Free delivery options over GBP 50, collect at store
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsHouse of Fraser
Fulfilment Proposition / 107 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 349.2
Youtube subscribers n/a
Youtube videos 178
Views on most popular Youtube video (000s)
471.8
Twitter followers (000s) 210.0
Twitter tweets 46,500
Pinterest followers 10,173
Pins 7,093
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 214
Average iOS rating 3.4
Is there an Android app Yes
Nr of Android ratings 158
Average Android rating 4.1
No of images 4
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us viaemail, phone, post, chat, social media
Email Yes
Telephone & hours7am - 10pm Monday to Friday, Saturday & Sunday 9am - 10pm
Dynamic FAQ's Yes
Click to chat Yes
Click to call Yes
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
7
6
7
Score : / 10065 Rank :3 Site speed : 57Mobile speed : 73
Page 105
Claimed number of countries supported
130
Country specific sites enforced No
Fulfilment proposition specific to each country
Yes
Delivery charge to EU £6.00
Nr of days to deliver 8 days
Delivery charge to US £6.00
Nr of days to deliver 10 days
Delivery charge to AU £9.00
Nr of days to deliver 6 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil Yes
International / 105
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010Search
Search History Yes
Auto-suggest Yes
Results per page 30
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 10
Search by colour swatch No
Pictures in Auto-Suggest No
/ 107
Page 106
Click & collect offered No
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £4.00
Standard is free if spend is… £75.00
Standard delivery promise 4-8 days
Cost of next day n/a
Cut-off time for next day n/a
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options standard over 75
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsJack Wills
Fulfilment Proposition / 102 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
3
Is Paypal offered No
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 792.5
Youtube subscribers 2,567
Youtube videos 186
Views on most popular Youtube video (000s)
137.0
Twitter followers (000s) 153.0
Twitter tweets 27,000
Pinterest followers 17,274
Pins 1,199
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 68
Average iOS rating 4.4
Is there an Android app No
Nr of Android ratings n/a
Average Android rating n/a
No of images 4
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider No
Recommendations No
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours8am - 10pm Monday to Friday, 9am - 10pm Saturday and Sunday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
3 / 10
/ 10
6
5
7
Score : / 10039 Rank :54 Site speed : 58Mobile speed : 75
Page 107
Claimed number of countries supported
30
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU £12.00
Nr of days to deliver 10-14 days
Delivery charge to US £12.00
Nr of days to deliver 10-14 days
Delivery charge to AU £12.00
Nr of days to deliver 10-14 days
Ships to China Yes
Ships to Russia No
Ships to Turkey No
Ships to Brazil No
International / 101
Returns policy prominent Yes
Are returns free No
Can it be returned to store Yes
Is Collect+ offered No
Returns / 105Search
Search History Yes
Auto-suggest Yes
Results per page 58
Large visuals Yes
Can change sort order No
Can change display type No
Multi facet search Single
Search by Colour No
Search by Brand No
Search by Material No
Search By Size No
Search By Sub-category No
Number of Facets 0
Search by colour swatch n/a
Pictures in Auto-Suggest No
/ 102
Page 108
Click & collect offered Yes
When ready for collection 3-5 days
How long do you have to collect n/a
Cost for standard delivery £3.99
Standard is free if spend is… 60
Standard delivery promise 3-5 days
Cost of next day 5.99
Cut-off time for next day8pm Monday to Saturday or by 3pm Sunday
Is Weekend delivery an option Yes
Timed delivery options No
Evening options Yes
Evening delivery cost 7.99
Free delivery optionsOrder above 60 standard delivery and click & collect
Track & trace No
Is Collect+ offered No
Detailed Retailer ReviewsJD Sports
Fulfilment Proposition / 106 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook No
Post to Pinterest No
Post to Twitter No
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 997.352
Youtube subscribers 2,819
Youtube videos 330
Views on most popular Youtube video (000s)
187.773
Twitter followers (000s) 65.7
Twitter tweets 12100
Pinterest followers n/a
Pins n/a
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 811
Average iOS rating 4.5
Is there an Android app Yes
Nr of Android ratings 6,561
Average Android rating 4.1
No of images 5
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider Yes
Recommendations No
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size No
Contact us via online form, by phone, twitter
Email No
Telephone & hours8am - 8pm Monday to Friday, 9am - 5pm Saturday, 10am - 6pm Sunday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
9
6
5
Score : / 10062 Rank :8 Site speed : 43Mobile speed : 57
Page 109
Claimed number of countries supported
200
Country specific sites enforced Yes
Fulfilment proposition specific to each country
No
Delivery charge to EU £6.99
Nr of days to deliver 3-10 days
Delivery charge to US £9.99
Nr of days to deliver 3-10 days
Delivery charge to AU £9.99
Nr of days to deliver 3-10 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil Yes
International / 107Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 108Search
Search History Yes
Auto-suggest No
Results per page 20
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour No
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 5
Search by colour swatch n/a
Pictures in Auto-Suggest n/a
/ 105
Page 110
Click & collect offered Yes
When ready for collection 2-4 days
How long do you have to collect 28 days
Cost for standard delivery £4.95
Standard is free if spend is… £100.00
Standard delivery promise 2-4 days
Cost of next day £8.00
Cut-off time for next day 4pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsclick and collect and standard over 100
Track & trace No
Is Collect+ offered No
Detailed Retailer ReviewsJigsaw
Fulfilment Proposition / 103 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 65.9
Youtube subscribers 69
Youtube videos 15
Views on most popular Youtube video (000s)
11.4
Twitter followers (000s) 8.6
Twitter tweets 4,667
Pinterest followers 2,419
Pins 3,146
Responsive site Yes
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware n/a
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 3
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone
Email Yes
Telephone & hours 8am - 6pm Monday to Friday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
1
7
3
Score : / 10051 Rank :34 Site speed : 36Mobile speed : 79
Page 111
Claimed number of countries supported
20
Country specific sites enforced Yes
Fulfilment proposition specific to each country
No
Delivery charge to EU £10.95
Nr of days to deliver 5-10 days
Delivery charge to US $13.00
Nr of days to deliver 2-7 days
Delivery charge to AU Free
Nr of days to deliver 1-5 days
Ships to China No
Ships to Russia No
Ships to Turkey No
Ships to Brazil No
International / 106Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 108Search
Search History Yes
Auto-suggest Yes
Results per page all
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 5
Search by colour swatch Yes
Pictures in Auto-Suggest Yes
/ 107
Page 112
Click & collect offered Yes
When ready for collection 1 day
How long do you have to collect 7 days
Cost for standard delivery £3.00
Standard is free if spend is… £50.00
Standard delivery promise 5 days
Cost of next day £6.95
Cut-off time for next day 8pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options Yes
Evening delivery cost £19.00
Free delivery optionsYes, click and collect and above 50 standard
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsJohn Lewis
Fulfilment Proposition / 107 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 846.1
Youtube subscribers 58,138
Youtube videos 143
Views on most popular Youtube video (000s)
22,399.8
Twitter followers (000s) 198.0
Twitter tweets 18,800
Pinterest followers 9,629
Pins 2,803
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 272
Average iOS rating 2.9
Is there an Android app Yes
Nr of Android ratings 1,004
Average Android rating 3.9
No of images 5
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent High
Returns policy prominent High
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours 7am- midnight, 7 days a week
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
8
8
7
Score : / 10068 Rank :1 Site speed : 39Mobile speed : 57
Page 113
Claimed number of countries supported
30
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU £7.50
Nr of days to deliver 2-7 days
Delivery charge to US £25.00
Nr of days to deliver 4-11 days
Delivery charge to AU £25.00
Nr of days to deliver 5-11 days
Ships to China No
Ships to Russia No
Ships to Turkey No
Ships to Brazil No
International / 104
Search
Search History Yes
Auto-suggest Yes
Results per page 90
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material Yes
Search By Size Yes
Search By Sub-category Yes
Number of Facets 12
Search by colour swatch Yes
Pictures in Auto-Suggest No
/ 108Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010
Page 114
Click & collect offered Yes
When ready for collection 5 days
How long do you have to collect 10 days
Cost for standard delivery £3.95
Standard is free if spend is… n/a
Standard delivery promise 4 days
Cost of next day £4.99
Cut-off time for next day 3pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options click and collect
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsJones Bootmaker
Fulfilment Proposition / 107 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
7
Is Paypal offered No
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook No
Post to Pinterest No
Post to Twitter No
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 2.8
Youtube subscribers 2
Youtube videos 6
Views on most popular Youtube video (000s)
0.2
Twitter followers (000s) 2.0
Twitter tweets 1,429
Pinterest followers 345
Pins 40
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 5
Video No
Image tools Yes
Models faces shown n/a
Images of clothing detail n/a
Images in colour variations No
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells No
Size Guide No
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours 9am-5pm Monday to Friday.
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
6 / 10
/ 10
4
5
0
Score : / 10043 Rank :48 Site speed : 54Mobile speed : 62
Page 115
Claimed number of countries supported
None
Country specific sites enforced n/a
Fulfilment proposition specific to each country
n/a
Delivery charge to EU n/a
Nr of days to deliver n/a
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China n/a
Ships to Russia n/a
Ships to Turkey n/a
Ships to Brazil n/a
International / 100
Returns policy prominent No
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 107Search
Search History Yes
Auto-suggest No
Results per page 20
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category No
Number of Facets 5
Search by colour swatch No
Pictures in Auto-Suggest No
/ 106
Page 116
Click & collect offered Yes
When ready for collection 1 day
How long do you have to collect n/a
Cost for standard delivery Free
Standard is free if spend is… Free
Standard delivery promise 2-3 days
Cost of next day £5.95
Cut-off time for next day 8pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost No
Free delivery optionsFree standard delivery and click and collect
Track & trace No
Is Collect+ offered No
Detailed Retailer ReviewsJoules
Fulfilment Proposition / 107 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
3
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend No
Facebook likes (000s) 277.4
Youtube subscribers 200
Youtube videos 18
Views on most popular Youtube video (000s)
3.6
Twitter followers (000s) 40.5
Twitter tweets 4,961
Pinterest followers 10,958
Pins 2,194
Responsive site Yes
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware n/a
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 2
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations No
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent High
Returns policy prominent High
Stock availability per size Yes
Contact us via email, phone
Email Yes
Telephone & hours8am – 8pm Monday to Friday, 9am - 5pm Saturday and Sunday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
9 / 10
/ 10
1
6
4
Score : / 10053 Rank : 26 Site speed : 41Mobile speed : 55
Page 117
Claimed number of countries supported
43
Country specific sites enforced Yes
Fulfilment proposition specific to each country
No
Delivery charge to EU £9.00
Nr of days to deliver 5-7 days
Delivery charge to US $9.95
Nr of days to deliver 4-7 days
Delivery charge to AU £16.00
Nr of days to deliver 7-10 days
Ships to China No
Ships to Russia Yes
Ships to Turkey No
Ships to Brazil Yes
International / 105
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 108Search
Search History No
Auto-suggest No
Results per page all
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 6
Search by colour swatch No
Pictures in Auto-Suggest No
/ 105
Page 118
Click & collect offered No
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £3.99
Standard is free if spend is… £150.00
Standard delivery promise 5 days
Cost of next day £5.99
Cut-off time for next day 2pm
Is Weekend delivery an option No
Timed delivery options Yes
Evening options Yes
Evening delivery cost £7.99
Free delivery options standard over 150
Track & trace No
Is Collect+ offered Yes
Detailed Retailer ReviewsKaren Millen
Fulfilment Proposition / 105 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
4
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook No
Post to Pinterest No
Post to Twitter No
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 184.9
Youtube subscribers 380
Youtube videos 58
Views on most popular Youtube video (000s)
17.1
Twitter followers (000s) 28.1
Twitter tweets 7,322
Pinterest followers 3,888
Pins 1,100
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 901
Average iOS rating 3.0
Is there an Android app Yes
Nr of Android ratings 4
Average Android rating 4.8
No of images 5
Video Yes
Image tools No
Models faces shown No
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider No
Recommendations No
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email
Email Yes
Telephone & hours None
Dynamic FAQ's Yes
Click to chat Yes
Click to call No
Customer Service / 108
/ 10
/ 10
4 / 10
/ 10
6
6
2
Score : / 10053 Rank : 26 Site speed : 50Mobile speed : 53
Page 119
Claimed number of countries supported
26
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU €4.95
Nr of days to deliver 7 days
Delivery charge to US Free
Nr of days to deliver n/a
Delivery charge to AU Free
Nr of days to deliver 5 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey No
Ships to Brazil No
International / 106
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010Search
Search History No
Auto-suggest Yes
Results per page all
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 4
Search by colour swatch No
Pictures in Auto-Suggest Yes
/ 106
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Click & collect offered n/a
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery Free
Standard is free if spend is… Free
Standard delivery promise 2 days
Cost of next day £4.95
Cut-off time for next day 9pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsclick and collect and standard over 50
Track & trace No
Is Collect+ offered Yes
Detailed Retailer ReviewsLittlewoods
Fulfilment Proposition / 109 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered No
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 192.4
Youtube subscribers 2,286
Youtube videos 321
Views on most popular Youtube video (000s)
1,292.4
Twitter followers (000s) 35.9
Twitter tweets 11,000
Pinterest followers 595
Pins 365
Responsive site Yes
Number of apps 1
Is there a store finder on the app No
Is it geo aware No
Nr of iOS ratings 93
Average iOS rating 2.7
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 3
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent High
Returns policy prominent High
Stock availability per size No
Contact us viaemail, phone, post, social media
Email Yes
Telephone & hours 24 hrs
Dynamic FAQ's Yes
Click to chat Yes
Click to call No
Customer Service / 108
/ 10
/ 10
2 / 10
/ 10
4
8
6
Score : / 10050 Rank : 37 Site speed : 45Mobile speed : 69
Page 121
Claimed number of countries supported
1
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU n/a
Nr of days to deliver n/a
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China n/a
Ships to Russia n/a
Ships to Turkey n/a
Ships to Brazil n/a
International / 100
Returns policy prominent No
Are returns free Yes
Can it be returned to store No
Is Collect+ offered Yes
Returns / 105Search
Search History No
Auto-suggest Yes
Results per page 12
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 8
Search by colour swatch Yes
Pictures in Auto-Suggest No
/ 108
Page 122
Click & collect offered Yes
When ready for collection 2 days
How long do you have to collect 14 days
Cost for standard delivery £5.00
Standard is free if spend is… £4.95
Standard delivery promise 1 day
Cost of next day £4.95
Cut-off time for next day 2pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options Over GBP 250
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsLK Bennett
Fulfilment Proposition / 105 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
9
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest No
Post to Twitter Yes
Post to Google Plus No
Email to a friend Yes
Facebook likes (000s) 157.6
Youtube subscribers 79
Youtube videos 18
Views on most popular Youtube video (000s)
18.4
Twitter followers (000s) 9.7
Twitter tweets 2,302
Pinterest followers 1,390
Pins 460
Responsive site No
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings n/a
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 6
Video Yes
Image tools Yes
Models faces shown n/a
Images of clothing detail n/a
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone
Email Yes
Telephone & hours9am - 5.30pm Monday to Friday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
6 / 10
/ 10
3
7
2
Score : / 10048 Rank : 43 Site speed : 45Mobile speed : 57
Page 123
Claimed number of countries supported
53
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU £20.00
Nr of days to deliver 2-8 days
Delivery charge to US $10.00
Nr of days to deliver 1-7 days
Delivery charge to AU £20.00
Nr of days to deliver 5-7 days
Ships to China Yes
Ships to Russia No
Ships to Turkey Yes
Ships to Brazil Yes
International / 106Returns policy prominent No
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 105Search
Search History Yes
Auto-suggest Yes
Results per page 15
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 4
Search by colour swatch No
Pictures in Auto-Suggest n/a
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Page 124
Click & collect offered Yes
When ready for collection 1 day
How long do you have to collect 7 days
Cost for standard delivery £3.50
Standard is free if spend is… £50.00
Standard delivery promise 6 days
Cost of next day £3.99
Cut-off time for next day 10pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsclick and collect and standard over 50
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsMarks & Spencer
Fulfilment Proposition / 108 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
5
Is Paypal offered No
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook No
Post to Pinterest No
Post to Twitter No
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 2,075.5
Youtube subscribers 18,459
Youtube videos 501
Views on most popular Youtube video (000s)
2,234.9
Twitter followers (000s) 383.0
Twitter tweets 128,000
Pinterest followers 15,458
Pins 2,488
Responsive site Yes
Number of apps 3
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 898
Average iOS rating 2.8
Is there an Android app Yes
Nr of Android ratings 587
Average Android rating 3.5
No of images 5
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations No
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us viaemail, phone, post, social media
Email Yes
Telephone & hours 8am - 11pm Monday - Friday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
6 / 10
/ 10
6
6
6
Score : / 10057 Rank :14 Site speed : 50Mobile speed : 79
Page 125
Claimed number of countries supported
30
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU £3.95
Nr of days to deliver 4-6 days
Delivery charge to US £15.00
Nr of days to deliver 7-10 days
Delivery charge to AU £15.00
Nr of days to deliver 10-14 days
Ships to China Yes
Ships to Russia No
Ships to Turkey No
Ships to Brazil No
International / 104
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 108Search
Search History No
Auto-suggest Yes
Results per page 24
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 6
Search by colour swatch Yes
Pictures in Auto-Suggest No
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Page 126
Click & collect offered Yes
When ready for collection 3 days
How long do you have to collect 29 days
Cost for standard delivery £3.95
Standard is free if spend is… £50.00
Standard delivery promise 3-5 days
Cost of next day £4.95
Cut-off time for next day 5pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options click and collect
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsMatalan
Fulfilment Proposition / 105 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
8
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest No
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 188.6
Youtube subscribers 1,391
Youtube videos 133
Views on most popular Youtube video (000s)
298.9
Twitter followers (000s) 46.7
Twitter tweets 15,100
Pinterest followers 1,256
Pins 1,101
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 42
Average iOS rating 3.5
Is there an Android app Yes
Nr of Android ratings 788
Average Android rating 3.5
No of images 3
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations No
Reviews provider Yes
Recommendations No
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent High
Returns policy prominent High
Stock availability per size Yes
Contact us via email, phone
Email Yes
Telephone & hours 8am- 6pm Monday to Sunday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
6 / 10
/ 10
6
6
5
Score : / 10051 Rank :34 Site speed : 53Mobile speed : 79
Page 127
Claimed number of countries supported
None
Country specific sites enforced n/a
Fulfilment proposition specific to each country
n/a
Delivery charge to EU n/a
Nr of days to deliver n/a
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China n/a
Ships to Russia n/a
Ships to Turkey n/a
Ships to Brazil n/a
International / 100
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 108Search
Search History No
Auto-suggest No
Results per page 28
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material Yes
Search By Size Yes
Search By Sub-category Yes
Number of Facets 9
Search by colour swatch Yes
Pictures in Auto-Suggest n/a
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Click & collect offered No
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £6.00
Standard is free if spend is… n/a
Standard delivery promise 2-3 days
Cost of next day £10.00
Cut-off time for next day 12pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options n/a
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsMatches
Fulfilment Proposition / 103 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
4
Is Paypal offered No
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 68.2
Youtube subscribers n/a
Youtube videos n/a
Views on most popular Youtube video (000s)
n/a
Twitter followers (000s) 67.3
Twitter tweets 11,700
Pinterest followers 57,561
Pins 5,716
Responsive site Yes
Number of apps 1
Is there a store finder on the app No
Is it geo aware No
Nr of iOS ratings 10
Average iOS rating 3.3
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 6
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size No
Contact us via email, phone, post
Email Yes
Telephone & hours 24 hrs
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
2 / 10
/ 10
3
5
7
Score : / 10043 Rank :48 Site speed : 56Mobile speed : 74
Page 129
Claimed number of countries supported
212
Country specific sites enforced No
Fulfilment proposition specific to each country
Yes
Delivery charge to EU £8.00
Nr of days to deliver 2-3 days
Delivery charge to US £12.00
Nr of days to deliver 1-3 days
Delivery charge to AU £12.00
Nr of days to deliver 2-3 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil Yes
International / 107Returns policy prominent No
Are returns free Yes
Can it be returned to store No
Is Collect+ offered No
Returns / 103Search
Search History No
Auto-suggest No
Results per page 60
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 6
Search by colour swatch No
Pictures in Auto-Suggest n/a
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Page 130
Click & collect offered Yes
When ready for collection 7 days
How long do you have to collect 14 days
Cost for standard delivery £3.95
Standard is free if spend is… n/a
Standard delivery promise 4 days
Cost of next day £5.95
Cut-off time for next day 9pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options colect from store
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsMiss Selfridge
Fulfilment Proposition / 108 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
4
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 289.1
Youtube subscribers 996
Youtube videos 58
Views on most popular Youtube video (000s)
23.6
Twitter followers (000s) 80.3
Twitter tweets 8,847
Pinterest followers 7,109
Pins 1,728
Responsive site Yes
Number of apps 2
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 17
Average iOS rating 2.6
Is there an Android app Yes
Nr of Android ratings 247
Average Android rating 3.6
No of images 3
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations No
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent High
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours 9am - 11pm Monday to Friday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
5
6
5
Score : / 10061 Rank :10 Site speed : 57Mobile speed : 39
Page 131
Claimed number of countries supported
100
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU €6.00
Nr of days to deliver 5-7 days
Delivery charge to US $10.00
Nr of days to deliver 10 days
Delivery charge to AU £9.00
Nr of days to deliver 9 days
Ships to China Yes
Ships to Russia No
Ships to Turkey Yes
Ships to Brazil Yes
International / 106
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010Search
Search History Yes
Auto-suggest No
Results per page 40
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 5
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 105
Page 132
Click & collect offered Yes
When ready for collection within 7 days
How long do you have to collect 10 days
Cost for standard delivery Free
Standard is free if spend is… Free
Standard delivery promise 4-6 days
Cost of next day £8.00
Cut-off time for next day 5pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options standard, click and collect
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsMoss Bros
Fulfilment Proposition / 106 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 17.9
Youtube subscribers n/a
Youtube videos n/a
Views on most popular Youtube video (000s)
n/a
Twitter followers (000s) 5.3
Twitter tweets 2,976
Pinterest followers 237
Pins 597
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 6
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail n/a
Images in colour variations No
Reviews provider No
Recommendations Yes
Cross-sells/upsells No
Size Guide No
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours 9am - 5pm Monday to Friday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
4
4
5
Score : / 10055 Rank :23 Site speed : 66Mobile speed : 79
Page 133
Claimed number of countries supported
120
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU £8-£35
Nr of days to deliver 2-10 days
Delivery charge to US £20.00
Nr of days to deliver 5-7 days
Delivery charge to AU £25.00
Nr of days to deliver 6-9 days
Ships to China No
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil No
International / 105
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010Search
Search History No
Auto-suggest Yes
Results per page 9
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category No
Number of Facets 3
Search by colour swatch No
Pictures in Auto-Suggest Yes
/ 105
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Click & collect offered n/a
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £5.00
Standard is free if spend is… £200.00
Standard delivery promise 3 days
Cost of next day £8.00
Cut-off time for next day 3pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsFree delivery promotions are run for time to time
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsNet a Porter
Fulfilment Proposition / 102 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 1,342.9
Youtube subscribers 58,250
Youtube videos 610
Views on most popular Youtube video (000s)
501.2
Twitter followers (000s) 688.0
Twitter tweets 24,300
Pinterest followers 81,596
Pins 4,467
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 2,481
Average iOS rating 2.8
Is there an Android app Yes
Nr of Android ratings 1,118
Average Android rating 3.9
No of images 8
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone
Email Yes
Telephone & hours 24 hrs
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
8
6
8
Score : / 10056 Rank :20 Site speed : 52Mobile speed : 60
Page 135
Claimed number of countries supported
173
Country specific sites enforced No
Fulfilment proposition specific to each country
Yes
Delivery charge to EU £10.89
Nr of days to deliver 3-4 days
Delivery charge to US £30.00
Nr of days to deliver 3-4 days
Delivery charge to AU £20.00
Nr of days to deliver 3-4 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil Yes
International / 107
Returns policy prominent No
Are returns free Yes
Can it be returned to store No
Is Collect+ offered No
Returns / 103Search
Search History No
Auto-suggest Yes
Results per page 60
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 4
Search by colour swatch No
Pictures in Auto-Suggest No
/ 106
Page 136
Click & collect offered Yes
When ready for collection 3-5 days
How long do you have to collect 10 days
Cost for standard delivery £3.99
Standard is free if spend is… £45.00
Standard delivery promise 2-4 days
Cost of next day £4.99
Cut-off time for next day 8pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsclick and collect and standard over 45 and next & weekend over 65
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsNew Look
Fulfilment Proposition / 108 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
4
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 3,197.1
Youtube subscribers 5,256
Youtube videos 366
Views on most popular Youtube video (000s)
132.5
Twitter followers (000s) 229.0
Twitter tweets 22,500
Pinterest followers 16,578
Pins 1,953
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 681
Average iOS rating 2.1
Is there an Android app No
Nr of Android ratings n/a
Average Android rating n/a
No of images 3
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations No
Reviews provider No
Recommendations No
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours10am - 6pm Monday to Saturday
Dynamic FAQ's No
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
5
4
8
Score : / 10064 Rank :5 Site speed : 70Mobile speed : 58
Page 137
Claimed number of countries supported
129
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU £5.00
Nr of days to deliver 5 days
Delivery charge to US £7.50
Nr of days to deliver 7-9 days
Delivery charge to AU £9.00
Nr of days to deliver 7-9 days
Ships to China No
Ships to Russia No
Ships to Turkey Yes
Ships to Brazil No
International / 106
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010Search
Search History Yes
Auto-suggest No
Results per page 24
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 6
Search by colour swatch Yes
Pictures in Auto-Suggest n/a
/ 107
Page 138
Click & collect offered Yes
When ready for collection 1 day
How long do you have to collect 14 days
Cost for standard delivery £3.99
Standard is free if spend is… n/a
Standard delivery promise 1 day
Cost of next day £3.99
Cut-off time for next day 12am
Is Weekend delivery an option Yes
Timed delivery options No
Evening options Yes
Evening delivery cost £6.99
Free delivery options click and collect
Track & trace No
Is Collect+ offered No
Detailed Retailer ReviewsNext
Fulfilment Proposition / 109 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
8
Is Paypal offered No
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook No
Post to Pinterest No
Post to Twitter No
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 1,492.4
Youtube subscribers 1,568
Youtube videos 43
Views on most popular Youtube video (000s)
206.0
Twitter followers (000s) 150.0
Twitter tweets 60,000
Pinterest followers 15,314
Pins 17,625
Responsive site No
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 12,800
Average iOS rating 2.9
Is there an Android app Yes
Nr of Android ratings 2,067
Average Android rating 3.5
No of images 3
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider No
Recommendations No
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent No
Returns policy prominent No
Stock availability per size No
Contact us via email, phone, post
Email Yes
Telephone & hours 24 hrs
Dynamic FAQ's Yes
Click to chat No
Click to call Yes
Customer Service / 108
/ 10
/ 10
0 / 10
/ 10
7
2
5
Score : / 10050 Rank : 37 Site speed : 56Mobile speed : 67
Page 139
Claimed number of countries supported
72
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU €3.00
Nr of days to deliver 1-2 days
Delivery charge to US £5.00
Nr of days to deliver n/a
Delivery charge to AU $5.00
Nr of days to deliver 3-5 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil Yes
International / 108
Returns policy prominent No
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 105Search
Search History Yes
Auto-suggest No
Results per page 24
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 10
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 106
Page 140
Click & collect offered No
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £3.99
Standard is free if spend is… n/a
Standard delivery promise 3-5 days
Cost of next day £4.99
Cut-off time for next day 6pm
Is Weekend delivery an option Yes
Timed delivery options Yes
Evening options Yes
Evening delivery cost £5.99
Free delivery options shutl delivery over 100
Track & trace No
Is Collect+ offered Yes
Detailed Retailer ReviewsOasis
Fulfilment Proposition / 106 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
5
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook No
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 146.1
Youtube subscribers 372
Youtube videos 63
Views on most popular Youtube video (000s)
15.7
Twitter followers (000s) 58.6
Twitter tweets 16,500
Pinterest followers 15,709
Pins 3,404
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 1,699
Average iOS rating 2.6
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 3
Video Yes
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations No
Reviews provider Yes
Recommendations No
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via none
Email No
Telephone & hours None
Dynamic FAQ's Yes
Click to chat Yes
Click to call No
Customer Service / 108
/ 10
/ 10
4 / 10
/ 10
6
6
5
Score : / 10049 Rank : 41 Site speed : 36Mobile speed : 49
Page 141
Claimed number of countries supported
24
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU €10.00
Nr of days to deliver n/a
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China No
Ships to Russia No
Ships to Turkey No
Ships to Brazil No
International / 101Returns policy prominent No
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 107Search
Search History No
Auto-suggest Yes
Results per page all
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 6
Search by colour swatch No
Pictures in Auto-Suggest Yes
/ 106
Page 142
Click & collect offered No
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery Free
Standard is free if spend is… £3.50
Standard delivery promise 2-5 days
Cost of next day £5.00
Cut-off time for next day 3pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost No
Free delivery optionsYes, time to time promotion based
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsOffice
Fulfilment Proposition / 106 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
7
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 91.1
Youtube subscribers n/a
Youtube videos n/a
Views on most popular Youtube video (000s)
n/a
Twitter followers (000s) 118.0
Twitter tweets 10,400
Pinterest followers 2,576
Pins 1,482
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 115
Average iOS rating 2.3
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 7
Video No
Image tools Yes
Models faces shown n/a
Images of clothing detail n/a
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent High
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours 24 hrs
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
4
6
7
Score : / 10057 Rank :14 Site speed : 54Mobile speed : 71
Page 143
Claimed number of countries supported
30
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU £5-£15
Nr of days to deliver 5-10 days
Delivery charge to US £25.00
Nr of days to deliver 7-10 days
Delivery charge to AU £12.00
Nr of days to deliver 7-10 days
Ships to China No
Ships to Russia No
Ships to Turkey Yes
Ships to Brazil No
International / 103
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010Search
Search History No
Auto-suggest No
Results per page 24
Large visuals No
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 7
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 105
Page 144
Click & collect offered Yes
When ready for collection 7-10 days
How long do you have to collect n/a
Cost for standard delivery £3.99
Standard is free if spend is… £50.00
Standard delivery promise 3-5 days
Cost of next day n/a
Cut-off time for next day n/a
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsstandard delivery over 50 and click & collect
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsPeacocks
Fulfilment Proposition / 106 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend No
Facebook likes (000s) 60.7
Youtube subscribers 122
Youtube videos 46
Views on most popular Youtube video (000s)
58.8
Twitter followers (000s) 18.3
Twitter tweets 7,556
Pinterest followers 906
Pins 2,095
Responsive site Yes
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware n/a
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 6
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider Yes
Recommendations No
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size No
Contact us via email, phone, post
Email Yes
Telephone & hours8.30am - 5.00pm Monday to Thursday, 8.30am - 4.00pm to Friday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
7 / 10
/ 10
1
5
3
Score : / 10042 Rank :50 Site speed : 44Mobile speed : 79
Page 145
Claimed number of countries supported
24
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU £9.99
Nr of days to deliver 5-7 days
Delivery charge to US £9.99
Nr of days to deliver 10-14 days
Delivery charge to AU £14.99
Nr of days to deliver 14-21 days
Ships to China No
Ships to Russia No
Ships to Turkey No
Ships to Brazil No
International / 102
Returns policy prominent No
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 105Search
Search History Yes
Auto-suggest No
Results per page 20
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 5
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 105
Page 146
Click & collect offered Yes
When ready for collection 3-5 days
How long do you have to collect n/a
Cost for standard delivery £2.95
Standard is free if spend is… £50.00
Standard delivery promise 3-5 days
Cost of next day £5.95
Cut-off time for next day 12pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsclick and collcet and standard over 50
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsPhase Eight
Fulfilment Proposition / 106 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
4
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 14.6
Youtube subscribers 13
Youtube videos 6
Views on most popular Youtube video (000s)
2.1
Twitter followers (000s) 9.3
Twitter tweets 4,410
Pinterest followers 1,395
Pins 2,403
Responsive site No
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware n/a
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 6
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours8am - 8pm Monday to Friday, 9am - 6pm Saturday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
0
7
3
Score : / 10048 Rank : 43 Site speed : 47Mobile speed : 73
Page 147
Claimed number of countries supported
29
Country specific sites enforced Yes
Fulfilment proposition specific to each country
No
Delivery charge to EU €12.00
Nr of days to deliver 3-7 days
Delivery charge to US $15.00
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China n/a
Ships to Russia n/a
Ships to Turkey n/a
Ships to Brazil n/a
International / 103Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 108Search
Search History Yes
Auto-suggest No
Results per page 24
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 6
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 105
Page 148
Click & collect offered Yes
When ready for collection 2-3 days
How long do you have to collect n/a
Cost for standard delivery £3.95
Standard is free if spend is… n/a
Standard delivery promise 2-3 days
Cost of next day £7.00
Cut-off time for next day 3pm
Is Weekend delivery an option No
Timed delivery options Yes
Evening options No
Evening delivery cost n/a
Free delivery options No
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsReiss
Fulfilment Proposition / 105 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
4
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 180.1
Youtube subscribers 656
Youtube videos 69
Views on most popular Youtube video (000s)
174.6
Twitter followers (000s) 58.9
Twitter tweets 10,400
Pinterest followers 5,697
Pins 6,214
Responsive site Yes
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware No
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 6
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent High
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours8.30am - 5.30pm Monday to Friday , 9am - 3.30pm Saturday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
7 / 10
/ 10
1
7
6
Score : / 10052 Rank :30 Site speed : 55Mobile speed : 69
Page 149
Claimed number of countries supported
55
Country specific sites enforced Yes
Fulfilment proposition specific to each country
No
Delivery charge to EU €10.00
Nr of days to deliver 3-4 days
Delivery charge to US $15.00
Nr of days to deliver 2-3 days
Delivery charge to AU $25.00
Nr of days to deliver 3-4 days
Ships to China No
Ships to Russia No
Ships to Turkey Yes
Ships to Brazil Yes
International / 107Returns policy prominent No
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 105Search
Search History Yes
Auto-suggest No
Results per page 36
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 7
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 106
Page 150
Click & collect offered Yes
When ready for collection 4 days
How long do you have to collect 14 days
Cost for standard delivery £3.95
Standard is free if spend is… n/a
Standard delivery promise 3-4 days
Cost of next day £5.95
Cut-off time for next day 9pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost No
Free delivery options collect from store
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsRiver Island
Fulfilment Proposition / 108 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 2,167.2
Youtube subscribers 8,024
Youtube videos 401
Views on most popular Youtube video (000s)
428.4
Twitter followers (000s) 300.0
Twitter tweets 13,300
Pinterest followers 25,805
Pins 6,050
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 2,690
Average iOS rating 3.5
Is there an Android app Yes
Nr of Android ratings 3,844
Average Android rating 4.0
No of images 4
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent High
Returns policy prominent High
Stock availability per size No
Contact us via email, phone, post
Email Yes
Telephone & hours 8am - 8pm Monday to Sunday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
8
7
7
Score : / 10066 Rank :2 Site speed : n/aMobile speed : 73
Page 151
Claimed number of countries supported
100
Country specific sites enforced Yes
Fulfilment proposition specific to each country
No
Delivery charge to EU £6.00
Nr of days to deliver 7 days
Delivery charge to US £10.00
Nr of days to deliver 8 days
Delivery charge to AU £10.00
Nr of days to deliver 10 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil Yes
International / 105
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010Search
Search History Yes
Auto-suggest No
Results per page 16
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 5
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 105
Page 152
Click & collect offered Yes
When ready for collection 3 days
How long do you have to collect n/a
Cost for standard delivery £5.00
Standard is free if spend is… n/a
Standard delivery promise 3 days
Cost of next day n/a
Cut-off time for next day n/a
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options click and collect
Track & trace No
Is Collect+ offered Yes
Detailed Retailer ReviewsRussell & Bromley
Fulfilment Proposition / 104 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
5
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 11.3
Youtube subscribers n/a
Youtube videos n/a
Views on most popular Youtube video (000s)
n/a
Twitter followers (000s) 5.7
Twitter tweets 8,993
Pinterest followers 270
Pins 149
Responsive site No
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware n/a
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 5
Video No
Image tools Yes
Models faces shown n/a
Images of clothing detail n/a
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent No
Returns policy prominent No
Stock availability per size No
Contact us via email, phone
Email Yes
Telephone & hours 24 hrs
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
4 / 10
/ 10
0
4
6
Score : / 10040 Rank :53 Site speed : 61Mobile speed : 70
Page 153
Claimed number of countries supported
13
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU €12-€20
Nr of days to deliver 5 days
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China No
Ships to Russia No
Ships to Turkey No
Ships to Brazil No
International / 102
Returns policy prominent No
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 107Search
Search History No
Auto-suggest No
Results per page 9
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material Yes
Search By Size Yes
Search By Sub-category Yes
Number of Facets 4
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 105
Page 154
Click & collect offered Yes
When ready for collection 2-3 days
How long do you have to collect n/a
Cost for standard delivery Free
Standard is free if spend is… £5.00
Standard delivery promise 2-3 days
Cost of next day £4.99
Cut-off time for next day 10pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options Over GBP 5
Track & trace No
Is Collect+ offered Yes
Detailed Retailer ReviewsSchuh
Fulfilment Proposition / 109 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
5
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 278.4
Youtube subscribers 264
Youtube videos 79
Views on most popular Youtube video (000s)
95.0
Twitter followers (000s) 139.0
Twitter tweets 57,800
Pinterest followers 2,029
Pins 1,459
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 143
Average iOS rating 2.4
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 8
Video No
Image tools Yes
Models faces shown n/a
Images of clothing detail No
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent High
Returns policy prominent High
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours
8:30am - 8:30pm Monday to Thursday, 8:30am-8pm Friday, 9am-6pm Saturday, 9am - 5pm Sunday
Dynamic FAQ's Yes
Click to chat Yes
Click to call Yes
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
4
9
6
Score : / 10065 Rank :3 Site speed : 64Mobile speed : 78
Page 155
Claimed number of countries supported
28
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU €10.00
Nr of days to deliver 5-7 days
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China No
Ships to Russia No
Ships to Turkey No
Ships to Brazil No
International / 102Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010Search
Search History Yes
Auto-suggest Yes
Results per page 30
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material Yes
Search By Size Yes
Search By Sub-category Yes
Number of Facets 8
Search by colour swatch Yes
Pictures in Auto-Suggest Yes
/ 109
Page 156
Click & collect offered Yes
When ready for collection 1 day
How long do you have to collect 14 days
Cost for standard delivery £4.95
Standard is free if spend is… £1001 (technology only)
Standard delivery promise 5 days
Cost of next day £8.00
Cut-off time for next day 5.30 pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost No
Free delivery options collect from store
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsSelfridges
Fulfilment Proposition / 104 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
5
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 362.6
Youtube subscribers 3,270
Youtube videos 313
Views on most popular Youtube video (000s)
573.6
Twitter followers (000s) 269.0
Twitter tweets 44,000
Pinterest followers 16,208
Pins 1,034
Responsive site Yes
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware n/a
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 5
Video No
Image tools No
Models faces shown No
Images of clothing detail No
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours9am - 10pm Monday to Saturday, 10am - 6pm Sundays
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
1
5
7
Score : / 10050 Rank : 37 Site speed : 53Mobile speed : 69
Page 157
Claimed number of countries supported
60
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU £15.00
Nr of days to deliver 4 days
Delivery charge to US £25.00
Nr of days to deliver 5 days
Delivery charge to AU £25.00
Nr of days to deliver 6 days
Ships to China Yes
Ships to Russia No
Ships to Turkey Yes
Ships to Brazil No
International / 105Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 108Search
Search History No
Auto-suggest Yes
Results per page 60
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size No
Search By Sub-category No
Number of Facets 3
Search by colour swatch No
Pictures in Auto-Suggest No
/ 104
Page 158
Click & collect offered Yes
When ready for collection 1 day
How long do you have to collect n/a
Cost for standard delivery Free
Standard is free if spend is… Free
Standard delivery promise 2 days
Cost of next day £3.95
Cut-off time for next day 10pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost No
Free delivery optionscollect+, standard, clicl and collect
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsSuperdry
Fulfilment Proposition / 1010 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
3
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook No
Post to Pinterest No
Post to Twitter No
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 926.1
Youtube subscribers 1,748
Youtube videos 80
Views on most popular Youtube video (000s)
41.4
Twitter followers (000s) 70.8
Twitter tweets 13,200
Pinterest followers 2,673
Pins 1,035
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 7
Video Yes
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size No
Contact us via email, phone, post
Email Yes
Telephone & hours8am - 8pm Monday to Friday, 9am - 5pm Saturday, 10am - 4pm Sunday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
9 / 10
/ 10
4
6
3
Score : / 10064 Rank :5 Site speed : 55Mobile speed : 81
Page 159
Claimed number of countries supported
236
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU Free
Nr of days to deliver 5 days
Delivery charge to US Free
Nr of days to deliver 5 days
Delivery charge to AU Free
Nr of days to deliver 4-7 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey Yes
Ships to Brazil Yes
International / 1010
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store No
Is Collect+ offered Yes
Returns / 108Search
Search History Yes
Auto-suggest No
Results per page 24
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 4
Search by colour swatch No
Pictures in Auto-Suggest Yes
/ 106
Page 160
Click & collect offered Yes
When ready for collection 2-5 days
How long do you have to collect 7 days
Cost for standard delivery Free
Standard is free if spend is… Free
Standard delivery promise 3-5 days
Cost of next day £5.00
Cut-off time for next day 4pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options standard delivery free
Track & trace No
Is Collect+ offered Yes
Detailed Retailer ReviewsTed Baker
Fulfilment Proposition / 107 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
8
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook No
Post to Pinterest No
Post to Twitter No
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 316.7
Youtube subscribers n/a
Youtube videos n/a
Views on most popular Youtube video (000s)
n/a
Twitter followers (000s) 63.7
Twitter tweets 11,700
Pinterest followers 13,242
Pins 6,590
Responsive site Yes
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware n/a
Nr of iOS ratings 33
Average iOS rating 4.5
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 5
Video No
Image tools No
Models faces shown No
Images of clothing detail No
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent No
Returns policy prominent No
Stock availability per size Yes
Contact us via email, phone
Email Yes
Telephone & hours9am - 10pm Monday to Friday, 9am - 6pm Saturday
Dynamic FAQ's No
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
6 / 10
/ 10
2
4
5
Score : / 10052 Rank :30 Site speed : 41Mobile speed : 74
Page 161
Claimed number of countries supported
200
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU Free
Nr of days to deliver 2-6 days
Delivery charge to US $10.00
Nr of days to deliver 3-5 days
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China No
Ships to Russia No
Ships to Turkey Yes
Ships to Brazil Yes
International / 107Returns policy prominent No
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 107Search
Search History No
Auto-suggest Yes
Results per page 48
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 6
Search by colour swatch No
Pictures in Auto-Suggest Yes
/ 106
Page 162
Click & collect offered Yes
When ready for collection 3-7 days
How long do you have to collect n/a
Cost for standard delivery £4.00
Standard is free if spend is… 50
Standard delivery promise 4 days
Cost of next day 6
Cut-off time for next day 9pm weekdays or 5pm Sunday
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsStandard delivery and click & collect
Track & trace Yes
Is Collect+ offered No
Detailed Retailer ReviewsTopshop
Fulfilment Proposition / 106 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
4
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook No
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend No
Facebook likes (000s) 3,927.0
Youtube subscribers 52,316
Youtube videos 219
Views on most popular Youtube video (000s)
2,476.2
Twitter followers (000s) 37.9
Twitter tweets 1,110,000
Pinterest followers 104,227
Pins 8,195
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 5,525
Average iOS rating 2.5
Is there an Android app Yes
Nr of Android ratings 1,967
Average Android rating 3.6
No of images 5
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent High
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone
Email Yes
Telephone & hours
9am - 11pm Monday to Friday, 9am - 6pm Saturday & Sunday, 9am - 5:30pm UK Bank Holidays
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
4 / 10
/ 10
8
8
8
Score : / 10062 Rank :8 Site speed : 56Mobile speed : 61
Page 163
Claimed number of countries supported
110
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU €6.00
Nr of days to deliver 5-7 days
Delivery charge to US Free
Nr of days to deliver 4-7 days
Delivery charge to AU £9.00
Nr of days to deliver 9 days
Ships to China Yes
Ships to Russia No
Ships to Turkey Yes
Ships to Brazil No
International / 107
Returns policy prominent No
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 107Search
Search History Yes
Auto-suggest No
Results per page 25
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 6
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 106
Page 164
Click & collect offered n/a
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £3.95
Standard is free if spend is… n/a
Standard delivery promise 1 day
Cost of next day £3.95
Cut-off time for next day 9pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost No
Free delivery options collect +
Track & trace No
Is Collect+ offered Yes
Detailed Retailer ReviewsVery
Fulfilment Proposition / 109 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
5
Is Paypal offered No
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 298.1
Youtube subscribers 44,494
Youtube videos 501
Views on most popular Youtube video (000s)
1,519.1
Twitter followers (000s) 69.8
Twitter tweets 20,400
Pinterest followers 3,250
Pins 3,026
Responsive site Yes
Number of apps 1
Is there a store finder on the app No
Is it geo aware No
Nr of iOS ratings 1,502
Average iOS rating 2.7
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 4
Video No
Image tools No
Models faces shown No
Images of clothing detail Yes
Images in colour variations No
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells No
Size Guide No
Delivery options prominent High
Returns policy prominent No
Stock availability per size No
Contact us viaemail, phone, post, social media
Email Yes
Telephone & hours 24 hrs
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
2 / 10
/ 10
4
3
6
Score : / 10045 Rank : 45 Site speed : 44Mobile speed : 66
Page 165
Claimed number of countries supported
None
Country specific sites enforced n/a
Fulfilment proposition specific to each country
n/a
Delivery charge to EU n/a
Nr of days to deliver n/a
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China n/a
Ships to Russia n/a
Ships to Turkey n/a
Ships to Brazil n/a
International / 100
Returns policy prominent No
Are returns free Yes
Can it be returned to store No
Is Collect+ offered Yes
Returns / 105Search
Search History No
Auto-suggest Yes
Results per page 12
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 8
Search by colour swatch Yes
Pictures in Auto-Suggest No
/ 108
Page 166
Click & collect offered Yes
When ready for collection 3-7 days
How long do you have to collect n/a
Cost for standard delivery £3.95
Standard is free if spend is… £50.00
Standard delivery promise 4 days
Cost of next day £5.95
Cut-off time for next day 2pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsClick and collect and standard over 50
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsWallis
Fulfilment Proposition / 107 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
4
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 87.2
Youtube subscribers 257
Youtube videos 24
Views on most popular Youtube video (000s)
12.3
Twitter followers (000s) 18.9
Twitter tweets 9,185
Pinterest followers 1,976
Pins 1,560
Responsive site Yes
Number of apps 2
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 46
Average iOS rating 3.6
Is there an Android app Yes
Nr of Android ratings 75
Average Android rating 3.7
No of images 5
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail No
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent High
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email, phone, post
Email Yes
Telephone & hours
9am - 11pm Monday to Friday, 9am - 6pm Saturday & Sunday, 9am - 5:30pm UK Bank Holidays
Dynamic FAQ's Yes
Click to chat No
Click to call Yes
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
4
8
2
Score : / 10058 Rank :13 Site speed : 65Mobile speed : 56
Page 167
Claimed number of countries supported
100
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU €6.00
Nr of days to deliver 5-7 days
Delivery charge to US $10.00
Nr of days to deliver 10 days
Delivery charge to AU £10.50
Nr of days to deliver 9 days
Ships to China Yes
Ships to Russia No
Ships to Turkey Yes
Ships to Brazil Yes
International / 106
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010Search
Search History Yes
Auto-suggest No
Results per page 20
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 5
Search by colour swatch No
Pictures in Auto-Suggest No
/ 105
Page 168
Click & collect offered No
When ready for collection n/a
How long do you have to collect n/a
Cost for standard delivery £3.95
Standard is free if spend is… £50.00
Standard delivery promise 3-5 days
Cost of next day n/a
Cut-off time for next day n/a
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery options standard delivery over 50
Track & trace No
Is Collect+ offered Yes
Detailed Retailer ReviewsWarehouse
Fulfilment Proposition / 105 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
6
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend No
Facebook likes (000s) 123.9
Youtube subscribers 400
Youtube videos 35
Views on most popular Youtube video (000s)
543.4
Twitter followers (000s) 39.8
Twitter tweets 9,568
Pinterest followers 5,809
Pins 2,359
Responsive site Yes
Number of apps 1
Is there a store finder on the app Yes
Is it geo aware Yes
Nr of iOS ratings 1,216
Average iOS rating 2.5
Is there an Android app No
Nr of Android ratings n/a
Average Android rating n/a
No of images 5
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations No
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells Yes
Size Guide No
Delivery options prominent Medium
Returns policy prominent Medium
Stock availability per size Yes
Contact us via email
Email Yes
Telephone & hours None
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
4 / 10
/ 10
6
6
5
Score : / 10057 Rank :14 Site speed : 52Mobile speed : 51
Page 169
Claimed number of countries supported
43
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU €4.95
Nr of days to deliver 5-7 days
Delivery charge to US $10.00
Nr of days to deliver 3-8 days
Delivery charge to AU $10.00
Nr of days to deliver 3-8 days
Ships to China No
Ships to Russia No
Ships to Turkey No
Ships to Brazil Yes
International / 107Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010Search
Search History No
Auto-suggest Yes
Results per page 21
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 4
Search by colour swatch No
Pictures in Auto-Suggest Yes
/ 106
Page 170
Click & collect offered Yes
When ready for collection 3-5 days
How long do you have to collect 14 days
Cost for standard delivery Free
Standard is free if spend is… Free
Standard delivery promise 3-5 days
Cost of next day £6.00
Cut-off time for next day 5pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options Yes
Evening delivery cost £10.00
Free delivery optionsstandard delivery and click & collect
Track & trace Yes
Is Collect+ offered Yes
Detailed Retailer ReviewsWhistles
Fulfilment Proposition / 108 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
4
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 35.0
Youtube subscribers n/a
Youtube videos n/a
Views on most popular Youtube video (000s)
n/a
Twitter followers (000s) 31.4
Twitter tweets 4,241
Pinterest followers 4,921
Pins 1,163
Responsive site Yes
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware n/a
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 5
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider No
Recommendations Yes
Cross-sells/upsells Yes
Size Guide Yes
Delivery options prominent High
Returns policy prominent High
Stock availability per size No
Contact us via email, phone
Email Yes
Telephone & hours
9am- 5pm Monday to Wednesday, 9am - 7pm Thursday - Friday, 10am - 6pm Saturday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
8 / 10
/ 10
1
7
5
Score : / 10060 Rank :11 Site speed : 54Mobile speed : 47
Page 171
Claimed number of countries supported
56
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU £5.00
Nr of days to deliver 3-5 days
Delivery charge to US £7.00
Nr of days to deliver 3-5 days
Delivery charge to AU £8.00
Nr of days to deliver 5-7 days
Ships to China Yes
Ships to Russia Yes
Ships to Turkey No
Ships to Brazil No
International / 107
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered Yes
Returns / 1010Search
Search History Yes
Auto-suggest No
Results per page 24
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand Yes
Search by Material No
Search By Size Yes
Search By Sub-category Yes
Number of Facets 4
Search by colour swatch No
Pictures in Auto-Suggest n/a
/ 106
Page 172
Click & collect offered Yes
When ready for collection 3-5 days
How long do you have to collect 14 days
Cost for standard delivery £3.95
Standard is free if spend is… £50.00
Standard delivery promise 3-5 days
Cost of next day £7.95
Cut-off time for next day 1pm
Is Weekend delivery an option Yes
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsshutl delivery over 50 and click & collect
Track & trace No
Is Collect+ offered No
Detailed Retailer ReviewsWhite Stuff
Fulfilment Proposition / 104 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
5
Is Paypal offered Yes
Can you checkout without registering at all?
No
Guest checkout No
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus Yes
Email to a friend Yes
Facebook likes (000s) 65.2
Youtube subscribers 45
Youtube videos 47
Views on most popular Youtube video (000s)
3.0
Twitter followers (000s) 8.1
Twitter tweets 6,091
Pinterest followers 2,922
Pins 1,935
Responsive site Yes
Number of apps 0
Is there a store finder on the app n/a
Is it geo aware n/a
Nr of iOS ratings No
Average iOS rating n/a
Is there an Android app No
Nr of Android ratings No
Average Android rating n/a
No of images 3
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider Yes
Recommendations Yes
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent High
Returns policy prominent High
Stock availability per size Yes
Contact us via email, phone
Email Yes
Telephone & hours9am - 7pm Weekdays, 9am - 5pm Saturdays, 10am - 4pm Sundays
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
4 / 10
/ 10
1
8
3
Score : / 10045 Rank : 45 Site speed : 63Mobile speed : 69
Page 173
Claimed number of countries supported
196
Country specific sites enforced No
Fulfilment proposition specific to each country
No
Delivery charge to EU £8.00
Nr of days to deliver 3-6 days
Delivery charge to US £12.00
Nr of days to deliver 5-8 days
Delivery charge to AU £12.00
Nr of days to deliver 5-8 days
Ships to China Yes
Ships to Russia No
Ships to Turkey No
Ships to Brazil Yes
International / 105
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 108Search
Search History No
Auto-suggest Yes
Results per page 16
Large visuals Yes
Can change sort order Yes
Can change display type No
Multi facet search Multiple
Search by Colour Yes
Search by Brand No
Search by Material No
Search By Size Yes
Search By Sub-category No
Number of Facets 3
Search by colour swatch No
Pictures in Auto-Suggest No
/ 104
Page 174
Click & collect offered Yes
When ready for collection 3-5 days
How long do you have to collect 14 days
Cost for standard delivery £3.95
Standard is free if spend is… £50.00
Standard delivery promise 3-5 days
Cost of next day £9.95
Cut-off time for next day 2pm
Is Weekend delivery an option No
Timed delivery options No
Evening options No
Evening delivery cost n/a
Free delivery optionsshutl delivery over 50 and click & collect
Track & trace No
Is Collect+ offered No
Detailed Retailer ReviewsZara
Fulfilment Proposition / 103 Checkout
Social
Mobile
Product Detail Page
No of clicks (from product to checkout completion)
3
Is Paypal offered Yes
Can you checkout without registering at all?
Yes
Guest checkout Yes
Post to Facebook Yes
Post to Pinterest Yes
Post to Twitter Yes
Post to Google Plus No
Email to a friend No
Facebook likes (000s) 24,049.1
Youtube subscribers 19,007
Youtube videos 39
Views on most popular Youtube video (000s)
262.7
Twitter followers (000s) 0.7
Twitter tweets 776
Pinterest followers 117,318
Pins 3,476
Responsive site No
Number of apps 1
Is there a store finder on the app No
Is it geo aware No
Nr of iOS ratings 313
Average iOS rating 4.5
Is there an Android app Yes
Nr of Android ratings 38,066
Average Android rating 4.1
No of images 6
Video No
Image tools Yes
Models faces shown Yes
Images of clothing detail Yes
Images in colour variations Yes
Reviews provider No
Recommendations No
Cross-sells/upsells No
Size Guide Yes
Delivery options prominent High
Returns policy prominent High
Stock availability per size No
Contact us via email, phone, social media
Email No
Telephone & hours7:30am - 6:30pm Monday to Friday, 9:00am - 3:00pm Saturday
Dynamic FAQ's Yes
Click to chat No
Click to call No
Customer Service / 108
/ 10
/ 10
9 / 10
/ 10
6
6
5
Score : / 10049 Rank : 41 Site speed : 49Mobile speed : 78
Page 175
Claimed number of countries supported
n/a
Country specific sites enforced Yes
Fulfilment proposition specific to each country
Yes
Delivery charge to EU n/a
Nr of days to deliver n/a
Delivery charge to US n/a
Nr of days to deliver n/a
Delivery charge to AU n/a
Nr of days to deliver n/a
Ships to China n/a
Ships to Russia n/a
Ships to Turkey n/a
Ships to Brazil n/a
International / 10n/a
Returns policy prominent Yes
Are returns free Yes
Can it be returned to store Yes
Is Collect+ offered No
Returns / 108Search
Search History No
Auto-suggest Yes
Results per page all
Large visuals Yes
Can change sort order Yes
Can change display type Yes
Multi facet search Single
Search by Colour No
Search by Brand No
Search by Material No
Search By Size No
Search By Sub-category Yes
Number of Facets 1
Search by colour swatch n/a
Pictures in Auto-Suggest Yes
/ 104