C D H

C D H Automating Service Manager Incident Management with Orchestrator

November 2012

C D H Quick Facts

About Us• 22nd Year• Grand Rapids &

Royal Oak• 30 Staff

Approach• Vendor

Independent• Non-reseller• Professional

Services Only

Partnerships• Microsoft Gold• VMware Enterprise• Citrix Silver• Novell Gold• Cisco Premier

C D H Microsoft Gold Partner

Competencies• Four Gold• Eight Silver

Successes• Customer Excellence

Award• Virtual Technical

Specialist (VTSP)• Managed Partner• Numerous Partner

Awards

Pinpoint• Microsoft’s official

partner directory• 5-star rating

C D H Expertise

C D H Get Social with C/D/H

C/D/H Talks Tech C/D/H Tweets Tech

C D H Meet your Presenter

Jason Cooper• Lead Consultant with C/D/H • Systems Management and

Virtualization• With C/D/H since 2005

MCITP:EA | MCITP:VA | MCNE | CLP | CCNA | VCP

JasonC@cdh.com

C D H Today’s Agenda

• Brief overview of SCSM• Brief overview of Orchestrator• SCSM / Orchestrator Integration Points• Demo

C D H System Center Service Manager

C D H System Center Orchestrator

C D H Process Overview

1. SCOM alert (e.g. Web server down)2. SCSM alerts connector creates incident3. Incident template assignment invokes

Orchestrator runbook4. Runbook resolves issue5. SCOM alert closed6. SCSM incident resolved

C D H OpsMgr Alerts Connector

C D H SCSM Incident Management

C D H Incident Template

C D H Runbook Activity Template

C D H Orchestrator Integration Packs

C D H Orchestrator Integration Packs

C D H The Orchestrator Runbook

C D H

C D H DEMO

C D H CodePlex

C D HSC2012 Solution Runbook

Examples

C D H More CodePlex

C D H Thank You

Grand Rapids15 Ionia SWSuite 270Grand Rapids, MI 49503(616) 776-1600

Royal Oak306 S. Washington Ave.Suite 212Royal Oak, MI 48067(248) 546-1800

(c) C/D/H 2007. All rights reservedwww.cdh.com