Post on 08-May-2015
description
www.realdolmen.com
ATLASSIAN CUSTOMER IMMERSION EVENT
Get in touch with the Atlassian Tools
Who am I?Peter Van de Voorde
Schoonaarde
Atlassian Expert & ALM Consultant
@pvdevoor
www.realdolmen.comwww.petervandevoorde.com
DP&E
ALM
Atlassian
Education EPM Testing & QA
People Tools Processes
Microsoft
Who are we?
Agenda
Introduction
Phase 1: Requirements Gathering and Analysis Overview
Hands on Exercise
Phase 2: Agile development & Explatory testing Overview
Hands on Exercise
Phase 3: Support and Customer Service Overview
Hands on Exercise
Customer Immersion Event
Requirements Gathering & Analysis
Create requirements using templates
Link your requirement pages to JIRA issues.
See the direct link to the JIRA issue in Confluence
Create multiple issues at once from a table.
See the linked pages in JIRA issues and JIRA Agile
Use JIRA Agile to track the progress of the Requirement Analysis
Summary Functional Analyst:
Create Confluence pages for you requirements
Link the Confluence pages to JIRA Stories/Epics
Use the JIRA Agile Kanban Board to follow up on reviews and the state of the requirements.
Product Owner: Rank the JIRA issues on importancy in the Kanban
TODO column
Comment on confluence pages using the inline comment
Do reviews of the requirements
Project Manager: Follow up the requirements together with the
Product Owner
Development & Testing
Use JIRA agile to manage your product backlog and sprints.
Create sub task right from JIRA Agile
Use JIRA Agile to track the progres of your team.
Use the reports to get more information about how your team is doing.
Use JIRA Capture to create test sessions.
Follow all test activity in the test sessions.
Install the browser plugin for fast issue creation.
Use Bamboo for automated builds.
Use Stash to manage your git repository.
Use Confluence for documentation and meeting minutes.
Use Confluence Team Calendars to follow up on the team, the sprints and individual issues.
Use Crucible and Fisheye to do code reviews.
Summary Developer
Create subtasks for issues, estimate them and plan them in a sprint in JIRA Agile
Work on issues JIRA and check your code into Stash.
Execute builds in Bamboo and code reviews in Crucible.
Document everything in Confluence.
Tester: Test the issues using test sessions.
Link your issues and test sessions to existing stories.
Scrum Master: Plan and Start the Sprint
Create a retrospective in Confluence
Follow up the sprint using JIRA Agile.
Support and Customer Service
The customer can use the customer portal to ask questions or give feedback.
The Service Desk Team can follow up on all the customer questions using the JIRA Service Desk.
The JIRA Service Desk has real time reporting.
Specify your own SLA’s and Calendars
The Customer Portal can be changed to the wishes of the business.
JIRA Service Desk can also be linked to a Confluence Knowledge Base.
Summary Project Manager
Follow up on the Service Desk Team
Clone important bugs into the RealDolmen Travel Project
Use the realtime reporting and change the SLA’s in JIRA Service Desk
Service Desk Team: Use the Service Desk Queues to follow up on issues
and triage them.
Use comments to communicate with the end user.
Follow up SLA’s and the Reports in JIRA Agile.
End User: Use the customer portal to enter new questions or
give feedback
Use the customer portal to follow up on your existing requests.
What can we do for you?
Goal Installation(3 days)*
Installation & Training(5 days)*
Installation, Configuration
& Training(10 days)*
Basic Installation as seen in this event
Administrator Training
Configuration to your processes
* : On Average
Thank You
For more information:visit our website WWW.REALDOLMEN.COM
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