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WiproInfotech Driving
BusinessMomentu
m
Presentedby
RATANSUMIT
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CONFIDENTIAL Copyright 2006 Wipro Ltd
Agenda
CONFIDENTIAL Copyright 2006 Wipro Ltd
Introduci
ngWipro
Range of
Services
Across
Domains
DefiningProcesse
s
EstablishingCrede
ntials
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CONFIDENTIAL Copyright 2006 Wipro Ltd
IntroducingWipro
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CONFIDENTIAL Copyright 2006 Wipro Ltd
Introducing Wipro
Wipro Ltd. - No. 1 provider of integrated business,technology &
process solutions.
- IDC, MetaGroup, Forrester (2004)
Sustained growth
42% CAGR in the last 5 years
World No. 4 in IT services (market
cap)
Partnering industry leaders
89 Global 500 clients
151 Forbes 2000 clients
Global footprint
Presence in 35 countries
10000 itinerant employees
10 near shore development centres
30 nationalities
2000 domain consultants
Diverse talent pool
Clien
ts
Global
Development
Centres
Employees
Revenues
2000-01 2001-02 2002-03 2003-04 2004-05 2005-06
M
illionUSD
662
696902
13461865
2385
1013
1419
42
53
2226
2834
40
44
217226
288
399421
494
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IntroducingWipro:Defined by quality
33% businessparameters to benchmarkquality standards
Through a single-minded
emphasis on qualitythroughout its delivery
processes, Wipro has
shown impressive improvements
in delivery capabilities, client
satisfaction, and the ability to
continually reduce the cost of
services, which it aggressively
passes on to its customers.
- Gartner
Worlds First
Software
Company
Worlds First
IT Company
SEI-CMM
Level 5 Six Sigma
Worlds First
Company
PCMM
Level 5
ISO 9001
IEEE
Award
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Wipro Infotech is
Introducing Wipro Infotech
Increasingly
services led
the India, Middle East and Asia Pacific business unit
of Wipro Ltd. ranked No. 2 in Indian Domestic IT Services Market:
IDC Report, 2005
39% CAGR and 36% PAT CAR over 3 years
Services
Revenue
Em
ployees
Revenue
2917 38896089
7927
30 32
4054
10421 1215517398
21425
2002-03 2003-04 2004-05 2005-06
Diversified skill base
across service lines
Revenue doubled in
just 3 years
* Gross Revenue
(millionrupees
)*
(
in
100s)
(millionrupees
)
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Consulting
Six Sigma and HR Process, Enterprise
Architecture, IT Governance, e-Governance,
Security Governance,Strategic Cost Reduction
Business Solutions
Business Applications, E-Enabling, Third Party
Testing, DW/BI, Application Maintenance,
Banking, Telecom, Manufacturing and Govt
Domain Solutions
System Integration, Manage IT- Data Centre,
End-user, Help Desk, Telecom Management,
Application Support
IT, Process Strategy formulation and
alignment to business
Professional Services
Infrastructure Products
Total Outsourcing
Networking, Personal, Enterprise, HPC,
Storage, Call centre, Software, Enterprise
Management and Security
Introducing Wipro Infotech:Services Diversity
Partner for the complete IT Lifecycle
Consult Architect Integrate Manage Sustain
Enterprise
Telecom
BFSI
Government
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Introducing Wipro Infotech:Process Driven
Project Management
Participation
Monitoring System
Business
Problem
Project
Statistical
Problem
Statistical
SolutionBusiness
Solution
Change Management
Workshop Technology
Top Management
Involvement
Goal Line
SEE Index
Weekly Dashboard
Performance
Scorecards
Teaming
ProjectSelection
Scoping
LEAN Principles
Knowledge Management
ISO
PCMM
CMMi
BS7799
D M A I C
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Introducing Wipro Infotech:Global Presence
Wipro in Middle East
Presence since June 2001
400+ Wipro consultants including 80+
local consultants
Over 75 customers
Two regional offices:
Dubai servicing UAE, Oman, Qatar,
Kuwait & Jordan
Al Khobar servicing KSA & Bahrain
Wipro in Australia and ASEAN
Presence since 2002
150+ consultants present onsite and offshore Blue chip customer base in key verticals
Offices in Sydney, Melbourne, Singapore,
Kuala Lumpur
Dedicated sales, pre-sales and delivery teams
for the region
http://www.maxis.com.my/main.asphttp://web-vgn.dubai-e.gov.ae:8083/Index_Home?stylesheet=null&langID=gb&requestFrom=index8/8/2019 Rama Infotech DBM WIPRO
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Range of
Services
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Range OfServices:
Consulting Services
Business Transformation
Business Process through Six Sigma, IBPI,
Lean, TrizIntegrated Quality Management- ISO,
CMMi, EFQMHR Optimization through PCMM Advisory
& Implementation
Advisory and Implementation Services
Strategy
Enterprise Architecture- Design and
OptimizationIT Governance through ITIL, COBIT,
BS15000Shared Services Consulting
Strategic Cost Reduction
Strategic SourcingSupply Chain process consultingProcurement technology enablementLow cost country sourcing
E-Governance
e-Governance Strategy and Road MapCapacity PlanningProcess re-engineering servicesProgram managementE-Tendering solution
Security Governance
Advisory and AssuranceIdentity ManagementTechnical Risk AssessmentSecurity Compliance to Standards
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Range OfServices:
Consulting Services
Recognitions
No.1 Network Security Services Provider- V&D June 06
50 Six Sigma Consulting Assignments
120 Security Governance Assignments
Capacity Planning/Road-map Assignments for 15 Governments
1st Integrated Land Information System project for AP Govt.
Security Governance Business TransformationE-Governance
Partial list of clients
Strategic Cost Reduction
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Range OfServices:
Business Solutions
Horizontal Solutions
Enterprise Application Services
ERP, CRM, SCM SRM Consulting,
Deployment and SupportPractices SAP, Oracle, PeopleSoft,
Siebel
Application Maintenance Services
Configuration, Helpdesk, MaintenanceProject Services and Upgrades
Third Party Testing Services
Test Process ConsultancyLifecycle Testing, Test AutomationSpecialized Testing
DW/BI
DW/BI Architecture, DesignData MiningCustomer Analytics
E-Enabling
Enterprise Consulting & ArchitectureEnterprise Web ServicesEnterprise Application IntegrationContent Management and PortalsExpertise on J2EE, .NET
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Range OfServices:
Business Solutions
Recognitions
10 projects on SAP ECC 5.0
First HRMS Implementation in Bank
First IS-Reinsurance deployment in GIC
One of 12 Global CAP of Oracle
Best APA Channel Partner for SAP
Among the top 10 partners in SMB for SAP, Globally
Partial list of clients
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Range OfServices:
Professional Services
System Integration Manage IT Enterprise Services PC and
Microsoft Services
Network and Platform
Consulting
Service Desk Linux Services Hardware and SoftwareSupport
Network Integration End User Services Infrastructure Management Migration Services
Server and StorageIntegration and Consolidation Data Centre Services
Voice and Data SupportDB Management
Data Centre Integration Server and Storage
Management
Security Services Upgrades
Call Centre Integration Application Management
Middleware Integration Network Management
Enterprise Management OS, Backup Services
DB, Web and Mail
Management
Call Centre / Telecom
Management
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Partial list of clients
Range OfServices:
Professional Services
Recognitions
No.1 Network Integrator
No.1 Network Security Services Provider
No.2 Network Management Services Provider
Customer Advocacy APAC Region - Cisco Systems
Largest SI for Nokia Firewalls
Best SI for Competitive Wins - IBM
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Range OfServices:
Global Service Management Centre (GSMC)
Customers
Integrated Service Delivery across Service Lines &Technology
Consulting &Integration
- Business Analysis
- Implementation
Software
- Business Analysis
- Implementation
InfrastructureManagement
- Install / Add / Move /Change / Breakfix
Availability Solutions
- Breakfix
Consulting &Integration
- Analysis
- Change Mgmt.
- Specialist Skills
Software
- Application Mgmt.
- Application Ops.
- Application RollOut
InfrastructureManagement
-Monitoring
-Management
Availability
-Diagnostics
-Management
Processes
(ITIL / Lean / CoBIT)
Knowledge Base Tools
(Automation & Reporting)
Platform for Non Linear Services Growth
Integrated Service Delivery - For Seamless IT Lifecycle Services
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Partial list of clients
Range OfServices:
Global Service Management Centre (GSMC)
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Partial list of clients
Range OfServices:
EnterpriseProducts
Infrastructure Building Blocks & Alliances Recognitions
Premier Systems Provider for Sun
Best SI for IBM in Competitive Wins
Sales Champion for HP OV
Elite Award- Innovative IT Management
Solutions Partner Award- CA
Enterprise
Platforms
Networking
Call Centre
EMS/Security
Storage
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Range OfServices:
PersonalComputing
Corporate and Enterprise segment focus
ISO certified manufacturing facility
Technological partnership with Intel, Microsoft
to ensure latest products
Support available at remote locations across the
country, toll free 24/7 technical support center
100000+ unit sales in India
Strong focus on mission-critical NetPower
Servers (Xeon, Itanium, Blade Servers)
Critical infrastructure projects hosted on NetPower
include:
BSE Real-Time Surveillance
Templatized ERP solutions for SAP -SMB
Messaging infrastructure for LIC
Indias first 300 node HPC at a leading PSU
Mission-critical BFSI customers
First to bring the latest technologywith support to over 100 locations
across the country
A complete range of robust and
powerful servers to fulfill every need
of small & medium and enterprisebusinesses
Packed with value and features to
deliver that extra punch for mobile
computing
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Range OfServices:
Total Outsourcing
New application development
& management
Infrastructure set up &
Provisioning on a pay-by-us
basis
Process implementation
PROGRAM
GOVERNANCEE
nte
rpris
e
Appli
ca
tion
Consu
lting
Technology
Infrastru
cture
Core applications sustenance
Application optimization
Infrastructure management
New product evaluation
Infrastructure & applications
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Partial list of clients
Range OfServices:
Total Outsourcing
Service level
management
Technology
Contract
management
Relationship
PMO
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AcrossDomains
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Across Domains:Government
E-Governance Advisory Service
Defining e-governance vision,mission and strategies
Developing e-governance
blueprint/ roadmap and
prioritization of Initiatives
Developing e-governance architecture
Developing human resource roadmapfor implementing e-governance
roadmap
Technology Selection
Defining user requirements
Developing detailed FRS and
mapping the requirements to
standard products
Identifying suitable products
available in the market
Developing RFI/RFPVendor evaluation
Contract management
Application Strategy Development
Defining user requirements
Developing detailed FRS/ SRS based
on the requirements
Developing high level technology
design including H/W, O/S, database
& LAN/WAN specifications
Defining integration requirements with
existing systemsDeveloping RFI/RFP
Vendor evaluation
Contract management
Partial List of Projects
E-governance roadmap & capacity planning for 15
state governments in India
1st integrated Land Information System Project
Govt. of Andhra Pradesh
E-governance portal consultancy for Dubai Govt.
Implementation consultancy for Oman Govt.
IT Plan and Policy for ERP, LAN, messaging for
Saudi Electricity Regulatory Authority
Document Management System for Bahrain
Monetary Agency
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Across Domains:Telecom
Infrastructure & testing
Integration Solutions
OSS/BSS
ADMPackagedapplications
Operations
NicheSolutions
Tier 1, Tier 2, Tier 3 services
Remote management of IT infrastructure
Consulting services Server consolidation,exchange migration & more
Application testing
Network Testing
Automation
EAI and B2B integration
Integration factory forinformation managementand data warehousing
COTS implementation example Kenan, Portal,ADC, MetaSolv, Axiom etc.
Integration with othersystems
Maintenance and supportservices
Migration and consolidation
Portfolio rationalization strategy
Application development andmaintenance Legacy, client-serverand web
Packaged application implementation,integration, rollout and support
Frameworks around order mgmt,inventory mgmt and revenue assurance
Consulting services
Call center services
Business process outsourcing billprocessing, AR/ AP, HR & benefitsand procurement
i i i l
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Across Domains:Financials
Dedicated Domain and Delivery teams
Banking and Diversified
Financial Services
Deposits
Wholesale Banking
Consumer Credit
Payments
Leasing and Mortgages
Securities & CapitalMarkets
Brokerage
Global Custody
Asset Management
Retirement planning
Transfer Agency
Exchanges
Wealth Management
Insurance
Life
Property & Casualty
Brokerage
Reinsurance
Integrated services portfolio
Enterprise Applications Package Implementation Business Process Outsourcing Consulting
Technology Infrastructure Services
A D i Fi i l
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Across Domains:Financials
Partial List of Projects
Partial List of Projects
Core Banking System Study and Infrastructure Provisioning- Union Bank of India, Vijaya Bank,Oriental Bank of Commerce
1st Re-Insurance Package Deployment in GIC
Total Outsourcing Yes Bank and HDFC Bank
Asset Liability Management- Karnataka Bank
Strategic Cost Reduction- HDFC Bank
Information Security Compliance Bahraini Saudi Bank
Six Sigma Consulting- Corporation Bank
Identity Management, Information Risk Profiling and SoX Compliance- one of the leading Banks
in Australia
A D i M f t i
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Across Domains:Manufacturing - Dealer Management Solution
Partial list of clients
Sustenance
Services
Roll-out
Distributor & Central
Portal Integration
Change
Management
Central Portal
DevelopmentDistributor
Application Development
Enterprise
Application
Integration
Training
FacilitiesManagement
A D i M f t i
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Across Domains:Manufacturing - Collaborative ManufacturingEnabler
CME Platform
Legacy and
Mainframe
Applications
Databases
Web Services
WebBrowser
Portals
Mobile &
PDA
Rich Clients
Policy
Security
Process
Orchestration
Transactions
Messaging
A D i M f t i C ll b i f i
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Across Domains:Manufacturing - Collaborative ManufacturingEnabler
Features
Application connectivity
Providing integration middleware that allows information to flow between applications in a way
that abstracts the details of the information flow from the applications themselves
Process integration
Creating business processes and managing them based on runtime data, ensuring that
the processes are within the boundaries of parameters that keep the company ahead of its competition
Monitoring business processes
Provides a visual interface to model and monitor run time assets to implement business processes
Centralized view
Powerful web-based executive information system that provides consolidated view of an organization's performance
making it easy to respond more quickly to new opportunities and potentially gain competitive advantage
Across Domains:Manufacturing C ll b ti M f t i
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Across Domains:Manufacturing - Collaborative ManufacturingEnabler
Intra plant integration
To integrate various systems and applications within the plant level to reduce the complexities of
interfaces and to reduce data flow points
Enterprise integration
To integrate various plant systems with enterprise systems (ERP) for collaborative approach and to
bridge the gap between two islands of information
Extended enterprise integration
To integrate the application within the organization (plant, enterprise) with external partners like
customers, suppliers etc.
Partial list of clients
Framework
Across Domains:Retail
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Across Domains:RetailOfferings
Consulting
CoE based domain consulting
Latest knowledge and solutions
through membership in industry
bodies
Build-buy analysis
Business process mapping
Package evaluation &
implementation
Partnership with package
developers
Specialized practices for
implementation with specific
packages
SAP, Oracle, Peolesoft, JD
Edwards, SIEBEL, Clarify, i2
and Ariba, Dassault Systems
Solution development /
enhancement
Addition of functionality to
existing solutions
Building new solutions groundup
Integration of solution with the
rest of the system
Point solutions/ Ready-
to-use frameworks
Reverse logistics contract
Management
POS, GDS, GTIN tool,Gift registry
RFID ROI calculator
E-Prescriptions
Maintenance and supportBusiness process
outsourcing
Offshore/ onsite model
Application enhancement
Data Conversion
Production support,
customization, version upgrade
Process outsourcing
SCM Back office retail Transaction process
Lean six sigma and COPC
based
continuous improvement &
compliance
Across Domains:RFID Services
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Across Domains:RFID Services
Business process
Process consulting
Strategy & business case
development
Utilization of data across
supply chainEnterpriseA
pplication
Lay
er
Real-Time dataprocessing
Layer (Savant)
Reader management &
synchronization
Data filters & loggers
Interfacing using standard
protocols (XML, SOAP)Middlewar e
La
yer
HardwareLayer
RFID Hardware
Site surveys
Tags & reader selection
RFID infrastructure set-up
Hardware interface layer
Reader interfaces &
adapters development
Communication with other
hardware
WIPRO
Partners
Enterprise applications
Development of custom
applications. Package implementations
& customization
Application integration
EAI integration using J2EE,
Microsoft or standard
technologies
Across Healthcare
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Partial list of clients
AcrossDomains:
Healthcare
Wipro
HIS
HR / Payroll
Fin. AccountingEPABX
Lab Equipments
PDA
Mobile Phone
Interfaceto
Third
Party
Applicatio
ns
Patient
Management
Reception
Registration
ADT
Support
Servic
es
CSSDDiet & NutritionFood & BeveragesHouse KeepingLaundryMarketingAdministration
Materials
Management
Materials MgmtSystem - PurchaseMain StoresSub Stores
Enterp
rise
Mgmt.S
ervices
Sec. & Identity Mgmt.
Package Deal Designer
Contract Management
Accounts Receivable
Clinic
al&
Support
Servic
es
Doctors Module
Specialty Module
OP Billing
IP Billing
Emergency
Wards
ICU
Phlebotomy
Laboratory
Cardiology
Radiology
OP Pharmacy
IP Pharmacy
Operation
Theatre
TransfusionMedicine
Medical Records
Discharge
SummaryCath Lab
Electronic PatientFolder
Enterprise-wide
Scheduling
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DefiningProcess
es
Defining processes:People
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Defining processes:People
Quality processes in place - PCMM level 5, SEI CMM6, Six Sigma
15 000+ employees trained in Six Sigma methodologies
Largest pool of certified PMI consultants in India: over 700 consultants
3 day Veloci-Q training for all fresh recruits
Lateral hiring from consulting organizations
Specific emphasis on domain skills and practitioners approach
WASE - Wipro Academy for Software Excellence sharpening in-house talent
Dedicated knowledge management
Talent transformation and training through class room and e-learning
Defining processes:Innovation
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Defining processes:Innovation
Gate 5
Part of Business
Gate 4
Customer Pilot
Gate 3
Investments
Gate 3
Investments
Gate 2
Business Plan
Gate 2
Business Plan
Gate1
Idea Evaluation
Gate1
Idea Evaluation
480 ideas 40 ideas 26 ideas 8 ideas 8 projects8 ideas
Creative Destruction through Innovation
Our Approach
Theme - Fast forward into the futureLine extension projects Newer practice areas within divisions
Breakthrough projects Newer business areas
The Process
Every idea needs to go through an
evaluation gate process
Innovation council decides themovement through the gates
Gate 0
Idea generation
Gate 0
Idea generation
Latent
Need
Innova
tion
Felt
Need
Early
competition
Many
players
Mature
Market
Market Maturity Cycle
Defining processes:Innovation
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Defining processes:Innovation
Benefits
Business through innovations of previous years in 04-05 was Rs 9500 m
Innovation revenues however gets measured for the last 3 years 7% of revenues currently
43
440
860
200
400
600
800
1000
2003-04 2004-05 2005-06
0
5
10
15
20
25
No of Projects
2002-03 2003-04 2004-05 2005-06
5
8
16
22Revenues
Defining processes:Mission Quality
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Defining processes:Mission Quality
Process
definition
Process
implementation
Continuous
improvement
LeanDMADV
Audits Metricsquality control
DMAICLean , QIC
Proactive / reactivemanagement
Net promoter score
Process
effectiveness
Defining processes:Customer Advocacy
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Reactiv
e
Proac
t ive Customer portals
QOS (Quality of
Service)
Customer interaction
Annual Perception
Survey
Pitstop
Escalation
management
QOS
(Quality of Service)
Customer.advocacy@wipro.com
Defining processes:Customer Advocacy
Custom
er
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EstablishingCredentials
Establishing Credentials:Clients
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Establishing Credentials:Clients
Enterprise
Finance
IT & ITES
Telecom
Government
Establishing Credentials:Client Speak
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Establishing Credentials:Client Speak
Quality leadershipWipro has the most experience with global customers, strong management backing
to grow and improve service.
- AMR Research Low Cost High Quality, Dec.2004
Wipro has successfully designed and implemented a SAN solution at our premises. We
would like to record our appreciation of the skill-sets and experience that Wipro brought to
the table and would have no hesitation in recommending Wipro for similar deals.
- Vinod Sadarangani, Vice President - IT, Orange
..I am amazed with their desire to complete task on hand and on their motivation
levels
Wipro became the logical choiceextensive experience in handling large
technology projects, deep understanding of our business needs, access to
appropriate technologies and commitment to see the project through from
end-to-end were important in swinging our decision.
- Satish Pendse, GM-Systems, Marico
While the content management tool that Wipro was offering fitted the bill perfectly,
the fact that they could offer an end-to-end solution - the hardware, software,
system integration, backend connectivity, hosting services- helped finalize our
decision. To cap it all, their domain expertise in the financial segment was a
definite clincher.- Mukarram Bhagat, CEO, CRISIL
Reliable partner
with proven
track record
Commitment to
go the extra mile
Tangible,
measurable
business results
Business and
Domain Expertise
Value Proposition
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Driving Business Momentum
Delivery mechanisms aligned with assurances
Accurate quality processes
Commitment to excellence
Expertise grounded on experience
Beyond provision of end-to-end solutions
Pioneering specializations in the field
Value Proposition
Leveraging
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The Wipro Advantage
Service delivery excellence through strongprogram governance methodologies
Value deliverance through innovation
Best in Class alliancesServices diversity
Preferred partner of choice for 117 of ET500customers in India
Integrated end-to-end IT services companyin India
The Wipro Infotech Advantage
The key strengths of Wipro Infotech lie in
business ready e-infrastructure solutions for
BFSI, telecom and government verticals,
providing complete IT lifecycle management:procurement and integration services, product
support and IT management services and
application-specific platform frameworks and
associated practice built around that .
-IDC Indian IT Services Market Analysis 2005-10
LeveragingAdvantages
Spirit of Wipro
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Spirit of Wipro
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Wipro Infotech
Thankyouwww.wipro.in
Corporate Office:
Wipro Infotech
Doddakannelli, Sarjapur Road,
Bangalore-560 035, India
Tel: 91-80-28440011
Fax: 91-80-28440214