Managed (Cloud) Services

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CLOUD MODELLEN de verschillen?

Veilig

Beschikbaar

Flexibel

Veilig

Beschikbaar

Flexibel

Veilig

Beschikbaar

Flexibel

CLOUD MODELLEN PROACT HYBRIDE CLOUD

Capex Opex Mix

U host, wij hosten,

Mix

U beheert, Wij beheren,

Mix

HYBRIDE

Provider keuze

Service portfolio

Bekwaamheid

Transitie

Operatie

Beveiliging

Innovatie

Commercieel

Service portfolio

Service Management

Private Enterprise

FlexPod as a

Service

Storage as a

Service

DR as a Service

Infrastructure as a Service

Backup as a Service

Software as a

Service

Managed Cloud Services

Provider keuze

Service portfolio

Bekwaamheid

Transitie

Operatie

Beveiliging

Innovatie

Commercieel

Meer dan 3500 projecten

In beheer 30 petabyte data

450 gecertificeerde consultants

Meer dan 1,5 M euro trainingen per jaar

NetApp Star, Cisco Gold, EMC ………, CommVault ……

ISO9001 en ISO27001 gecertificeerd

Migratie Schaalgrootte

In-house beheer

In-house 24x7 support

Best practices

Kennis

Gespecialiseerd in converged infra en -cloud projecten

30 PB, 30.000 servers, 3000 systemen in de cloud

Provider keuze

Service portfolio

Bekwaamheid

Transitie

Operatie

Beveiliging

Innovatie

Commercieel

Transitie

(CL)OUD of CONTROL

Transitie

Ervaring/kennis

Migratie

Risico mitigatie

Legacy

Hybride

Provider keuze

Service portfolio

Bekwaamheid

Transitie

Operatie

Beveiliging

Innovatie

Commercieel

Dienstverlening

Bewaken ≠ Beheren!

Operatie

Service design

Service operatie

Continue service verbetering

Interactie klant

Rapportages

SERVICE DELIVERY SERVICE DESIGN PROCESS

Operationele activiteiten

Service Catalogue

Incident Management

Problem Management

Change Management

Configuration Management

Release Management

Operations Management

Proact Capability: Pod Operational Model

1st/2nd Line

3rd Line

Opps

CSI

Pod 1 1st/2nd Line

3rd Line

Opps

CSI

Pod 2 1st/2nd Line

3rd Line

Opps

CSI

Pod 3 1st/2nd Line

3rd Line

Opps

CSI

Pod 4

Proact Capability: Customer Portal

Provider keuze

Service portfolio

Bekwaamheid

Transitie

Operatie

Beveiliging

Innovatie

Commercieel

Beveiliging

Beveiligen kan ik zelf het best

Beveiliging

Fysieke beveiliging

Netwerk beveiliging

ISO

Personeel

Locatie van de data (garantie, Patriot act)

Provider keuze

Service portfolio

Bekwaamheid

Transitie

Operatie

Beveiliging

Innovatie

Commercieel

Continue service verbetering en innovatie

Efficiency en kostenbesparing

Productontwikkeling

Introductie nieuwe diensten

Provider keuze

Service portfolio

Bekwaamheid

Transitie

Operatie

Beveiliging

Innovatie

Commercieel

Commercieel en Financieel

The only way is up?

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Dank u!