Post on 17-Dec-2014
description
Rx Focus…
• 28 Years in the Marketplace– Established in 1981
• Mike Teichert – President
• Colin O’Neill - CEO
Rx Focus…overview
• Service Consolidation - Single Source Vendor
• Software & Technology Investments
• Commitment to Training and Employee Industry Certifications
• Management Structure• Guiding Standards• Customer Service Standard of
Response
Service Consolidation - Single Source Vendor…
• Weekly Grounds Management– 21 General GM Crews
• Mow, Trim, Blow• Bed Weed Control• Shrub Pruning• Spring/Fall Cleanup
4
Single Source Vendor…
– Irrigation Service/Installation• 7 Irrigation Maintenance/Install crews
– Spring Start Up– Winterization– Monthly Service Checks– New System Installation– System Renovation/Repairs
Single Source Vendor…
– Fertilization & Herbicide Application – Turf Management
• 4 Chemical Technicians– Fertilizer Application– Herbicide Application
Single Source Vendor…– Annual Flower Installation &
Maintenance• Dedicated Gardener
– Spring Annual Installations– Summer Annual Installations– Fall Annual Installations– Pot Arrangements/Custom– Holiday Decor
Single Source Vendor…– Snow & Ice Management
• Snow Plowing • Snow Hauling off Site• Bulk Salt Application (Lots & Drives)• Ice Melt Application (Walks)• Slush Plowing• Email Broadcast
– Manage over 300 sites
2. Software Technology
– Laptop & PDA – Detailed Aerial Maps– Proposal System Presents Clear
and Concise Information• Outlines Quantities & Amounts• Integration of Picture with Quote
capabilities
– Examples……
Software Technology…– Landscape Design & Installation
• CAD Drawings • Imager Renderings
ACC PAC Accounting Software
– Customized accounting Software• Custom Job Cost Module
– Custom Reporting; provides necessary information to make key decisions
– Profit analysis
• Work Order Module– Reports open work to be completed by
category and date
Software Technology
– Latest in Laptop & PDA Technology
Management Structure
– Organizational Chart
R x La n d sca pe O rg a n iza tion a l Ch a rt
J im G a nn onB ra nch S a le s M a na g er
Jo e M e yerO p era tion s M a na g er
E n ha ncem en t 1
T u rf 3
T u rf 2
T u rf 1
C h e m ica l Te ch 1
Irrig a tio n Te ch 1
S te ve S ch um ach erA ccou n t M a na g er
S h o nn a D e itzS r. A ccou n t M a na g er
L a nd sca p e In sta ll 3
T u rf 6
T u rf 5
T u rf 4
P ru n in g /E nh a nce m e nt
Irrig a tio n R ep a ir/Ins ta ll 3
K e v in W o znyA ccou n t M a na g er
E n ha ncem en t 2
T u rf 9
T u rf 8
T u rf 7
C h e m ica l Te ch 2
Irrig a tio n Te ch 2
S t. P au l, M NB ra n ch
T J M a ttsonB ra nch S a le s M a na g er
Jo sh G ru essen d o rfB ra nch O p e ra tio n s M a na g er
E n ha ncem en t 1
T u rf 3
T u rf 2
T u rf 1
C h e m ica l Te ch 1
Irrig a tio n Te ch 1
K e v in B e tsch A ccou n t M a na g er
D a ve E d dyA ccou n t M a na g er
L a nd sca p e In sta ll 3
T u rf 6
T u rf 5
T u rf 4
P ru n in g E nh a nce m e nt
Irrig a tio n R ep a ir Ins ta ll 3
E ric W a lshA ccou n t M a na g er
E n ha ncem en t 2
T u rf 9
T u rf 8
T u rf 7
C h e m ica l Te ch 2
Irrig a tio n Te ch 2
C rys ta l, M NB ra n ch
C u s to m er
Trained and Certified Employees
– Ongoing Commitments for Continuing Education
– Employee Opportunity for advancement
• Davey Tree Institute Graduates x 40• Dale Carnegie Graduates x 8• Irrigation Certification x 3• MNLA & PLANET Testing & Certification
x 4• Bachelors/Associates Degree in
Horticulture or related x 8
Schedule of Events
– Provides timing information for schedule service events
• X – Contracted Service• X – Recommended Service• X – Highly Recommended Service
C ustom er Service S tandard o f R esponse
S p e c ia l R e qu e s tsN o n -C o n tra c ted
D a m ag e to P rop e rty
P ro b lem w ith P la n tM a te ria l o r T u rf
M isse d M o w ing
C u s to m e r C a ll
R e so lve in 5B u s in ess D a ys
In spe c t & R eso lvein 5 B us in e ss D a ys
In spe c t & R eso lvein 5 B us in e ss D a ys
R e so lve by e ndo f N e x t d ay
R x R esp o n se
G ro un d s M a in te na n ce
P o st La n dsca peP u n ch L ist
W o rk P e rfo rm edU n sa tis fa c to rily
P la n t M a te ria lD e a d/D ying
C u s to m e r C a ll
In spe c t & R eso lvein 3 B us in e ss D a ys
In spe c t & R eso lvein 3 B us in e ss D a ys
In spe c t & R eso ve5 B u s in ess D a ys
R x R esp o n se
L a nd sca pe
G e n e ra l R e pa irs w /S p e c ia l P a rts
D a m a g e to S ys temD u e to C on s truc tion
S ys tem R un n ingC o n tinu o u s ly
C u s to m e r C a ll
R e so lve in2 B u s in ess D a ys
R e so lve a s n e ed edb y C lie n t
R e so lve S a m eB u s in ess D ay
R x R esp o n se
Irrig a tion
S p e c ia l R e qu e s ts
S n o w H a u lingM o ve/R e m o va l
M isse d P lo w ingo r S h o ve ling
S lu sh P lo w orS id e w a lk S cra p ing
L o t/S id e w a lk S a lt ingN o n -R o u te d /C o n tra c ted
C u s to m e r C a ll
R e so lve in 2B u s in ess D a ys
R e so lve in 2B u s in ess D a ys
R e so lve in1 2 H o u rs
R e so lve in2 4 H o u rs
R e so lve in1 2 H o u rs
R x R esp o n se
S n o w R e m o va l
R x La n dsca pe V a lu ed C u s tom er
Guiding Standards…
• Thorough and detailed property maintenance
• Trained and uniformed crew members
• Regular site inspections with your account manager
• Prompt response to all your needs and concerns
• Compliance with OSHA, all state and federal laws
Guiding Standards…• Value innovation; Engineer solutions creating
the best value, treat your money like it is our own; We only recommend services we feel you need
• No Surprises; eliminate surprises; invoices, general problems, damage. Most surprises are not good surprises.
• No Excuses; we make it a policy to not make excuses for our mistakes. We WILL make mistakes, however we will correct the mistake and take action to minimize a repeat of the same mistake.
Companies we do business with…
Conclusion
– Main Objectives• Customer Satisfaction• Company Re-Investment
Conclusion
– Company Re-Investment• Continue Investments in…
– Technology– Equipment– Training– General Operational Objectives– Lean Management Objectives
Conclusion
– Customer Satisfaction• Renewal Rating =
over…90%