“We have two-ears and only

one tongue in order that we may hear more and

speak less.”

Diogenes Laertius

The first and the foremost communication skill that we learn in our lives is nothing but LISTENING:

Listening comes first

LISTENING

SPEAKING

READING

WRITING

Listening is a receptive skill that involves:• Receiving• Interpreting • Responding

LISTENING

Process of Listening

Receiving (Stimuli)

Understanding (assign meaning)

Evaluating (+ve or –ve)

Responding (back

channeling or Feedback

• Speaking rate - 120 to 150 words per minute

• Brain capability of processing- 500 to 700 words a minute

**Most of the brain is idle, thus attention deviates and listening gets affected.

Facts about Listening

Passive vs. active Automatic vs. conscious activity Only hearing vs. hear-analyze-judge and

conclude One-way process vs. two-way interactive

process

Hearing Vs. Listening

• Appreciative Listening

• Emphatic Listening

• Comprehensive/ active Listening

• Critical/ Analytical Listening

Types of Listening

Listening for pleasure and enjoyment,as when we listen to music, comedy routine or to an entertaining speech.

Appreciative Listening

Listening to provide emotional supportfor the speaker, as when a psychiatrist listens to a patient or when we lend a sympathetic ear to a friend.

Emphatic Listening

Listening to understand the Message of a speaker, as when we attend a classroom.

Comprehensive or Active Listening

Listening to evaluate the messagefor the purposes of accepting or rejecting it as when we listen to the campaign speech of A political candidate.

Critical/ Analytical Listening

Listening; 53

Reading; 17

Speaking; 16

Writing; 14

Proportion of time spent by students on communication skills

Barriers to listening

Physical Barriers

Psychological Barriers

Linguistic Barriers

Cultural Barriers

Noise Emotional Disturbance

Improper message decoding

Cultural differences

Physical discomfort

Anxiety Ambiguous language

Different values

Physical distractions

Over arousal of emotions

Jargon Different social norms

Distance

L – Look interested- get interested

I – involve yourself by responding

S – stay on target

T – test your understanding

E – evaluate the message

N – Neutralize your feelings

How to overcome