Learning Insights 2014

Transforming Learning10 Insights From L&D Managers

Steve Rayson@steverayson

#KPLX

Insights SurveyInterviewed 35 Learning Managers

• BNZ Bank• KPMG• McDonald’s• Unilever• Xerox• ASB Bank• Barclays

What is the business context? What are the challenges?What is working for you?What advice would you give to L&D professionals?

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Context & Challenges

• New business models• Technology changing service delivery models

Digitisation of Services

“There is a huge and growing need for new employees with digital skills from all

backgrounds.”

“There is a particular shortage of talented and experienced tech savvy

people.”

Core Challenge

“The business wants to reduce training time and ensure learning is focused on real scenarios to help transfer application to the workplace.”

Learning Has to Prove Value

Not about cutting costs, learning must:- be based on real business needs- make a difference- change behaviour- improve performance

“There is money for training but it has

to show that it improves sales or

performance”

How is L&D responding?

Advice from your colleagues on ten things that work

1. Work with the business Make learning business focused, practical and applied by:

• consulting with the business• involving them in the design• building learning around real business challenges• creating realistic scenarios

“Be a consultant: get really close to the beating heart of your business.”

“Walk in the shoes of your business people. Don’t stay on the outside.”

“Make learning real and as authentic as possible.”

2. Embed learning in the workflowMake learning content more resource driven, shorter, more focused, supportive and performance related.

“We made the information shorter, sharper and easier to access on a just-in-time

basis.”

“We provide a variety of resources that can be accessed just-in-time.”

3. Make it open and available

• Driven by consumer expectations• Available when I need it• On the device I am using

Multi-Device Learning

4. Tap into the power of peers

• Embrace peer learning • Involve them in delivery• Use colleagues as coaches• Provide local mentors/buddies• Encourage sharing and social learning• Support user generated content

Many Examples

“I find out more from Yammer than any other communication channel in our business”

“Stores have really embraced it – section managers love it, people get back much more quickly e.g. anyone got a fault with a zip on

this jacket, yes this is how you fix it.”

“People respond much quicker on Yammer. No way you’d get that response on email.”

5. Leverage Managers• Design in close consultation with managers• Use managers to deliver and support learning• Get managers to track the impact on performance

6. Get Tough with AssessmentUndertake post learning reviews with managersIdentify real examples of behaviour change.

“We are doing scenario-based assessments. We are focusing on knowledge application

and impact on performance.”

7. Innovate

“Be nimble and agile and focus on new ideas.”

“Adopt a prototyping approach – test out new design approaches very quickly, get end user feedback”

MOOCMarks and SpencerFree business innovation course that uses case studies from M&S’ 130 year history, as well as examples of best practice from the University of Leeds

8. Blended Learning DesignCreate mature blends• Webinars• Gamification• Mobile• Social learning• Peer learning

9. CommunicationMarket your learningSimple, focused messagesCommunicate relentlessly

Campaigns Create a learning brand, use every channel

Campaigns – use every channel

10. Engage Leaders

Get senior leaders to lead by example ‘visible leadership’Get them to share their learning storiesDemonstrate how they are developing themselves

10 Tips/Insights

1. Be a consultant2. Embed the learning3. Make it accessible4. Embrace peer learning5. Leverage managers

6. Get tough with assessment 7. Innovate and prototype8. Blended designs9. Communicate and market10. Engage leaders

Are You Skilled Up?

The L&D Skills Challenge

• Business consultancy• Knowledge mgt, content curation, performance support• OD, change management, performance solutions • Blended designs – social, games, mobile, coaching, webinars• Tech savvy, application of new learning technologies• Communications and marketing• Prepare and pitch business cases• Measure real business impact

Blended Design

Peer learning

GamificationMulti-device learning

Social learning

Assessment

Assessment

Coaching

Classroom design

Webinars

The L&D Skills Challenge

• Business consultancy• Knowledge mgt, content curation, performance support• OD, change management, performance solutions • Blended designs – social, games, mobile, coaching, webinars• Tech savvy, application of new learning technologies• Communications and marketing• Prepare and pitch business cases• Measure real business impact

Compliance

Sales

Customer service Leadership and management

Onboarding

Technical training

The L&D Skills Challenge

• Business consultancy• Knowledge mgt, content curation, performance support• OD, change management, performance solutions • Blended designs – social, games, mobile, coaching, webinars• Tech savvy, application of new learning technologies• Communications and marketing• Prepare and pitch business cases• Measure real business impact

Business consultancy

Change management

Performance supportKnowledge management

Content curation

The L&D Skills Challenge

• Business consultancy• Knowledge mgt, content curation, performance support• OD, change management, performance solutions • Blended designs – social, games, mobile, coaching, webinars• Tech savvy, application of new learning technologies• Communications and marketing• Prepare and pitch business cases• Measure real business impact

Business case

Measure business impact

ProposalReturn on investment

Presentation

The L&D Skills Challenge

• Business consultancy• Knowledge mgt, content curation, performance support• OD, change management, performance solutions • Blended designs – social, games, mobile, coaching, webinars• Tech savvy, application of new learning technologies• Communications and marketing• Prepare and pitch business cases• Measure real business impact

Communication

Campaigns

MarketingVideos

Road showsPosters

PostersBranding

“We are not growing L&D talent fast enough, in the business, or in the UK

plc in general.”

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What insights would you share?

Thank You

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