Lean UX Mobile Development - built alongside real users

Post on 17-Aug-2014

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How do you ID an MVP for a Mobile app? We did it by bringing users into the product development process. We devised a 6-week study where we deployed an alpha to real users and iterated upon it until we had an app we felt worthy of 3.5 stars we could release. This is the story of how we did it.

Transcript of Lean UX Mobile Development - built alongside real users

Lean Mean iOS App Development*

*developed with real users

Michelle Zassenhaus Director, UX+Design – TheLadders

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lean beginnings

“Become aware of job matches – and express interest in them – on the go.”

qualified + intent

lean beginnings

sketches interviews / testing design studio early designs

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What's an MVP for an app? How do you iterate?

Customers control the updates

Customers don't come back

1-star reviews difficult to overcome

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+

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The longitudinal study

1. Get the app into users’ hands early

2. Observe use over sustained time (6 wks)

3. Build, measure, learn + evaluate satisfaction

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1. Write test plan

Who What When Where Why How

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2. Identify & deploy atomic experience

log in

find jobs

save them

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3. Recruit participantsID demo- + psycho- graphics

Email customers with incentive ($300 / 3 milestones)

Funnel through screening survey

Select for good distribution; call to be sure

Procure + distribute tools (test flight, reflector app, gotomeeting)

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4. Build, measure, learn - 6 weeks

recap call

planning + reprioritization

surveys sent

roadmap meeting

surveys sent

roadmap meeting

M T W

(6) 30m gotomeeting

calls

(6) 30m gotomeeting

calls

W T F

design & develop

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survey

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calls

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calls

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findings recap call

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planning

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What did we learn?Sorting of jobs How to execute the “like” feature Remove the paywall Usability issues Detractors + delighters

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danke!

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iOS Android