Post on 18-Nov-2014
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Information Management as theStrategic Business Counterpart that unlocks the Value of IT
Osaka, 31 October 2013
Mark Smalley, IT Paradigmologist
@marksmalley &
mark.smalley@aslbislfoundation.org
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Japanese Culture
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Japanese Culture - 文化
切切
私の謝罪
私の悪い謝罪のために私を深くお詫び申し上げ
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Haiku’s - 俳句
古池や 蛙飛びこむ 水の音
The ancient pond
A frog leaps in
The sound of the water.
Matsuo Bashō (1644-1694)
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Haiku - 俳句
Being in Japan,
I’m thinking about Haiku’s.
Haiku’s for IT.
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4 Seasons
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4 Generations
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1 Wife, 3 Children
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New House
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The Netherlands
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Hap
pin
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(%
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Manager
Pro
gra
mm
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Consu
ltant
Para
dig
molo
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Work is more fun than fun – Noël Coward
IT Paradigmologist
Smalley.IT
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Oslo
Stockholm
Minneapolis/ St Paul
Bratislava
London
Bangkok
Kuala Lumpur
Singapore
Gold Coast
Copenhagen
Malmö
Dallas
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Japan
Haiku’s - 俳句
Going to Japan
I’m thinking about Haiku’s
Haiku’s for IT
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Japan
Haiku’s - 俳句
Going to Japan
I’m thinking about Haiku’s
Haiku’s for IT
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Agenda
Demand-Supply-Use
Business Information Management
IS Organization Architecture
Business Information Services Library (BiSL)
Reinventing Yourself
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Profit
-
Business Goal Areas
Marketing / Sales / DeliveryAdministration / Management / Governance
Satisfaction & QualityProductivity & Predictability & Efficiency
Innovation & Agility
IT Benefits
Business Benefits Revenue
CostEmployees
Better functionality
Quicker delivery
Fewer/shorteroutages
More flexible
Cheaper
More productive
Resources
Organization
YourIT
initiative
Product
Customers
Suppliers
ProcessStakeholders Capital
IT Value Chain
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Architecture vs Design
Architecture Architecture
Design Design
Construction Object
Activity Artifact
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Architecture vs Design
Architecture Architecture
Design Design
Construction Object
Activity Artifact
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Architecture vs Design
Architecture Architecture
Design Design
Construction Object
Development
Maintenance
Architecture
Design
Construction
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Architecture vs Design
A 1D
A DA
D
D
A
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3
4
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IT Paradigmologist at work
What can you actually
change?
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IT Paradigmologist at work
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ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
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ITOrgIT
DeptUserOrg
Demand
SupplyUse
InfoSyst
ITProv
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ITOrgIT
DeptUserOrg
Demand
SupplyUse
InfoSyst
Appl
InfraITS
M
ITProv
Ap
pl
In
fra
ITSM
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Change project
Incremental change
Current situation
Desired situation
Change =Architecture+Design+Construction
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USER ORGANIZATION• Values, mission &
vision• Products & services• Structure• Goals• Funding• Partners & suppliers• People• Habits & attachments• Knowledge & skills• Roles, rights &
responsibilities• Processes &
activities• Relationships &
agreements• Information• Workspace & facilities
INFORMATION SYSTEMS• Architectural principles• Design• Applications
• Data• Software
• Infrastructure (devices, networks, servers)• Data• Software• Hardware
• Procedures & instructions for usage, operation, maintenance
IT ORGANIZATION• Values, mission &
vision• Products & services• Structure• Goals• Funding• Partners & suppliers• People• Habits & attachments• Knowledge & skills• Roles, rights &
responsibilities• Processes &
activities• Relationships &
agreements• Information• Workspace & facilities
Scope of Change
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ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
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ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
RelationshipAlignment
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YouTube – TheMrTubeX“Japanese Precision - Walk it
out!”
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UserOrg
Demand
SupplyUse
Infosyst
ITOrg
RelationshipAlignmentMis-
alignment
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What do your business people
think about your IT people?
What do your IT people
think about your business
people?
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Haiku - 俳句
Business and IT
don’t understand each other.
Serious problem.
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Who needs more help in your organization: business or IT?
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“IT doesn’t understand the business, but the business’
understanding of IT is even worse”
Prof. Jerry Luftman
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DataApps
Devices
Are your business departments struggling with I&T?
42itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM
Demand-Supply-Use
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ITOrg
Assessment
UserOrg
Demand
SupplyUse
InfoSyst
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ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
Innovation
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ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
Speed
Innovation
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ITOrg
UserOrg
Demand
SupplyUse
InfoSystQuality
Speed
Innovation
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ITOrg
UserOrg
Demand
SupplyUse
InfoSystQuality
Speed
Innovation
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ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
Use
Quality
Speed
Innovation
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ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
Use
Quality
Speed
Innovation
Valuerealization
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ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
Use
Value identification
Quality
Speed
Innovation
Valuerealization
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ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
Use
Value identification
Quality
Speed
Relationship
Innovation
Valuerealization
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Haiku - 俳句
Demand, supply, use.
Information lifecycle.
Very important.
53itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM
Demand & Use = Information Management
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ITOrg
User Org
Demand
SupplyUse InfoSyst
Division ofResponsibilities
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ITOrg
Supply
IT Responsibilities
Guidance
InfoSyst
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User Org
Demand
Use
BusinessResponsibilities
InfoSyst
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User Org
Demand
Use
BusinessResponsibilities
InfoSyst
Value identification
Relationship
Valuerealization
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How valuable is the business’ asset ‘information’ for:o Survival?o Success?
Questions forthe business (1 of 3)
How valuable?
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How effectively and efficiently does the business:o Specify their information needs?o Delegate the automated part to IT?o Organize the non-automated part? o Use information & technology?
Questions forthe business (2 of 3)
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How effectively and efficiently does the business:o Specify their information needs?o Delegate the automated part to IT?o Organize the non-automated part? o Realize value from information & technology?
Questions forthe business (2 of 3)
How well?
61itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM
Can the board demonstrate (governance) that they are managing information as a business asset?
Questions forthe business (3 of 3)
Well, can they?
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3,6% work time wasted due to poor user training
= 9.2 Billion EUR (NL)- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Misinterpretation
costly decisions
IT budget spent on
wrong solutions/services
Delayed business projects
Missed opportunities
competitive disadvantage
Governance and compliance issues
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• Poorly trained users• Ill-informed managers and directors• Ineffective engagement of IT
departments/providers• Unclear roles & responsibilities for
management of demand and use of information & technology
Caused by
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• Users realize the intended value of information systems
• Managers and directors identify how I&T creates cheaper / better / more business
• Managers engage effectively with IT departments and providers
• Directors can demonstrate good governance of I&T as business assets
Desired situation
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Information Management
“The means by which an organization efficiently
plans, collects, organizes, uses, controls, disseminates and disposes of its information, and through which it ensures that the value of that
information is identified and exploited to the fullest extent.”
Queensland Government Information Management Policy Definitions, December 2009,
version 1.0.1
“A corporate responsibility that needs
to be addressed and followed from the most
senior levels of management to the front
line worker. Organizations must be held and must hold
their employees accountable to […] manage
[…] information appropriately and responsibly.”
Association for Information and
Image Management (AIIM) What is Information Management?
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Information Management
“The means by which an organization efficiently
plans, collects, organizes, uses, controls, disseminates and disposes of its information, and through which it ensures that the value of that
information is identified and exploited to the fullest extent.”
Queensland Government Information Management Policy Definitions, December 2009,
version 1.0.1
“A corporate responsibility that needs
to be addressed and followed from the most
senior levels of management to the front
line worker. Organizations must be held and must hold
their employees accountable to […] manage
[…] information appropriately and responsibly.”
Association for Information and
Image Management (AIIM) What is Information Management?
ResponsibilityValue
Technology
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ITOrg
User Org
InfoSyst
Demand
SupplyUse
Information Management
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InfoSyst
Demand
SupplyUse
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Business
Strategy
Business Projects
BusinessOperations
InformationStrategy
Functionality Management
UsageManagement
IT Strategy
IT Projects & Releases
IT Operations
ApplicationStrategy
ServiceStrategy
ApplicationMaintenance
& Renewal
ServiceDesign & Transition
ApplicationSupport
ServiceOperation
IT Services
IT SupplyBusiness
BiSL ASL ITIL
BiSL ASL ITIL
Bus. Info. Mgmt incl. IT Demand Mgmt
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Information
Strategy
Functionality Management
UsageManagement
BiSL
BiSL
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BiSL®
Directinformation
strategy
Changefunctionality
Supportusers
Governinformation
Management
Manage information management
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BiSL®
Planning and resource management
Financialmanagement
Demandmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
Information strategy cluster
Establishtechnologicaldevelopments
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Training and certification scheme
• Foundation level
• 2-day training• 40 multiple
choice
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Haiku - 俳句
Although I told you,
you don’t follow the process.
I don’t understand.
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Action plan & Tools
Effective use of BiSL means• (Self) assess BIM processes
+ define improvement areas• Define and assign key roles
and responsibilities• Train and certify people in
key roles• Improve critical processes
and relationships• Monitor results and re-assess
from time to time
Supported by• Self-assessment guide• Consultants• BiSL Foundation training
by APMG ATO’s• Certification by APMG• Events, best practices
and other free publications at the ASL BiSL Foundation
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Benefits for user organizations
• Higher ROI in information systems
• Easier interaction with IT people
• Demonstrate management of the business asset ‘information’
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Investment in ‘Business Information Management’
results in
Dutch Police Force with many ‘autonomous’ districts
Better policing of persistent offenders
Large Dutch government organization that relies heavily on correct information:
More efficient management of information
Large insurance company with many mergers and acquisitions
Improved enterprise agility
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Investment in ‘Business Information Management’
results in
A mental health service provider achieved improvements in• Corporate governance• Data registration & security• Business process
efficiency• Business involvement• Decision-making• Resource allocation
A hospital achieved improvements in• Business process
efficiency• Business involvement• Decision-making• Resource allocation• Project after-care• Business satisfaction• Supplier management
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Benefits for trainers and consultants
• 20% of the ITIL® market• High value product• Cross-selling
opportunities
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Difference with other frameworks
• Guidance for demand and use of I&T, not supply
• Complementary with ITIL®, COBIT®5 etc.
ITIL® is a registered trademark of AXELOS
COBIT® is a registered trademark of ISACA
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ArtifactLifecycle phase
Business InformationIT ServicesAppl / Infra
Architecture & Design
Realization & Implementation
Operations & Support
TOGAF
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BiSL
Positioning BiSL
BABOK
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Haiku - 俳句
Business people want
more R.O.I. from IT.
They need BiSL.
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itSMF USA
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itSMF USA Practitioners:
.• “Information Management asked the right questions and helped IT make the plan quickly”
• “Information Management has crucial information to solve the whole puzzle: IT cannot do it without Information Management”
• “Information Management interprets the business into IT”
• “We got out of our silo and talked about what it meant for the business”
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itSMF USA Board Members:
.• “Changing business climates and increased technical capabilities are driving the need for a new relationship between the Business and IT”
• “Understanding the concepts behind Business Information Management will be a key future foundation for anyone involved in Service Management”
• “Business Information Management provides a new and unique framework (BiSL) to successfully position that changing relationship”
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Reinventyourself
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Work is more fun than fun – Noël Coward
Smalley.IT
IT Paradigmologist
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Manager
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Manager’s perspective
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Work is more fun than fun – Noël Coward
Smalley.IT
Happiness
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Happiness is U-shaped
EUR 43 44
USA 45 49
Source: www.nber.org/papers/w12935.pdf
Prof A. Oswald
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Line of everything
Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)
Charles Handy
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Work is more fun than fun – Noël Coward
Smalley.IT
Reinvent yourself
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Chris Dancy
@ServiceSphere
www.apmg-international.tv
Data Exhaust Cartographer“Things will improve.
They might just improve without you.”
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Haiku - 俳句
Things are going well,
but it’s later than you think.
Reinvent yourself.
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Information Management as theStrategic Business Counterpart that unlocks the Value of IT
Osaka, 31 October 2013
Mark Smalley, IT Paradigmologist
@marksmalley &
mark.smalley@aslbislfoundation.org
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