How UX Research Fits Into an Agile Development Process

Post on 11-Aug-2014

3.447 views 2 download

Tags:

description

This talk that was given at an internal event for the product design and development teams at Marriott International.

Transcript of How UX Research Fits Into an Agile Development Process

H!w UX R"#"$r%& Fit# I'(! A'

Agile Development Process

Kyle Soucy | Usable Interface | @kylesoucyMarriott International Agile Day December 2013

Agile + UX W!" #$

$% !&r'?

It doesn’t offer guidance on what to build, only how.

- Erika Hall

“”

Agile Manifesto Principles1. Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.

2. Welcome changing requirements, even late in development. Agile processes harness change for the customer’competitive advantage.

3. Deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale.

4. Business people and developers must work together daily throughout the project.

5. Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.

6. The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.

7. Working software is the primary measure of progress.

8. Agile processes promote sustainable development. The sponsors, developers, and users should be able to maintain aconstant pace indefinitely.

9. Continuous attention to technical excellence and good design enhances agility.

10. Simplicity–the art of maximizing the amount of work not done–is essential.

11. The best architectures, requirements, and designs emerge from self-organizing teams.

12. At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly.

Our highest priority is to satisfy the customer

Always7%

Often13%

Sometimes16%

Seldom19%

Never45%

Always Often Sometimes Seldom Never

Always or often used 20%

Seldom or never used 64%

Actual Use of Requested Features

Source: The Standish Group “Charting the Seas of Information Technology”

Needed?I$ UX r($(&r)! (v(*

[Without UX research], you’re just building the wrong product faster.

- Aviva Rosenstein

What about A/B Testing?

Doesn’t explain why a design is better

You still don’t know if an untested version

would be better

It takes more time and effort and most don’t

provide clear data

D!"# UX r"#"$r%&

fit?

YES!

How?

When? Where?

L(+$ ,$ b(-#* %,r

Journey...

Benefits

Collaboration

Quicker UX Implementation

In an agile world, there’s no wrong time for conducting UX research.

- Fr$') G*!

Waterfall

Analysis Design Coding Testing

Analysis

Design Coding

Testing

Agile

Analysis

Design Coding

Testing

Analysis

Design Coding

Testing

How?

When? Where?

Three Options:

Spike

#1

Source: http://uxdesign.smashingmagazine.com/2012/11/06/design-spikes-fit-big-picture-ux-agile-development/

Spike

#1

Three Options:2Parallel Sprints

&Staggered Sprints

Parallel Sprints

#1

Sprint 1Dev:

UX:

Sprint 2 Sprint 3

Release

Sprint 1 Sprint 2 Sprint 3

Usability Test Moderator Guide and Script

Usability Testing

Report

T"#( +"## ,$r(-%-,$'(#

& Focus on top priority

A'w$(# b"recruiting

G(+ (v(r"%*( #*v%.v(' #* &

Design Studio

S/(+)! Pr($(*+ Cr#+#q,(

R I T E

Rapidterativeesting

valuation

IT

E

RITE Process

Test 1 person

Change design

How do you make design decisions based on only testing 1 person?

Modified RITE Process

Test 3 people

Change design

Key to Success…

Attendance of product decision makers during testing!

Staggered Sprints

#2

Source: http://www.upassoc.org/upa_publications/jus/2007may/agile-ucd.pdf

Tip: Choose a feature to develop first that has a lengthy dev sprint.

W!&+ &b%,+

“Sprint Zero”?

B#- '($#-*

Up Front

C%*',)+

Just Enoughr($(&r)!

N! .$(("r w&-%& !,(-!',Be Part Of The Scrum Team

Release & Sprint Planning

Sprint Review & Retrospective

Recap:

Parallel Sprints#1

Staggered Sprints#2 }Design Studio

RITE

Options:

N% 0&++(r w!#)! %1+#%*,Be A Part Of The Scrum Team

Sprint Zero = Just Enoughr($(&r)!

E0br&)( +!( 0(+!%';

Be Agile Yourself

Learn more...- Article: Adapting Usability Investigations for Agile User-Centered Design

by Desiree Sy - http://www.upassoc.org/upa_publications/jus/2007may/agile-ucd.html

- Article: Twelve emerging best practices for adding UX work to Agile development by Jeff Patton - http://www.agileproductdesign.com/blog/emerging_best_agile_ux_practice.html

- Article: Getting Software RITE by Jeff Patton - http://agileproductdesign.com/writing/ieee/patton_getting_software_rite.pdf

- Article: Cost Effective Approaches to Iteration in Agile UX by Jared Spool - http://www.uie.com/articles/cost_effective_approaches_agile/

- Article: Create Great UX in an Agile World by Conducting Lean UX Research - http://uxmag.com/articles/create-great-ux-in-an-agile-world-by-conducting-lean-ux-research

- Blog post: UX Meets Agile: Design Studio Methodology by Michael Dubakov - http://www.targetprocess.com/blog/2011/05/ux-meets-agile-design-studio-methodology.html

- Book: Lean UX By Jeff Gothelf and Josh Seiden

- Book: Just Enough Research by Erika Hall

www.usableinterface.com

@kylesoucy

Thank you.

/usableinterface