Extreme Reference Makeover:Increasing Circulation to the Heart of the Campus

IPAL 2013

Loras College Library

Office SpaceLocation, location, location

Old offices

Musical offices

Office space

Floorplanner.com

New digs

“Reference Desk” becomes

“Research Help Center”

What’s in a name?

Informal “referencedesk”…

…and signage

Survey question, April 2012…

…and responses

RHC signage

RHC logo

First-Year OutreachGetting out to bring ‘em in

First-Year events

Field trip!

New handouts

Tour & Tutorial

A face for the Library

Personal LibrarianPutting a face to the Library

The “personal librarian” program

Your Personal Librarian LibGuide

Library H3lp: Chat & Knowledge Base (FAQ)Remote connections

Chat widget in LibGuide..

…Library home page…

…EBSCOhost databases

Chat: seasonal variations, but increasing

FAQ (Knowledge Base)

Blueprints for the Future

Where do we go from here?

Genius bar Text-based chat Smart-phone apps More hours Librarians on the road (on campus, but

outside the library) Ongoing assessment of reference usage

Questions?

www.loras.edu/library

Kristen SmithInformation Services Librariankristen.smith@loras.edu

Julie ArensdorfInstruction Services Librarianjulie.arensdorf@loras.edu