Post on 13-Sep-2020
© 2019 Citrix | Confidential
시트릭스이형봉이사
Manager, Sales Engineering
Evolution of Work Intelligent Workspace
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39% 43% 56%
144 373 524
15% 20% 25%
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We Have a Productivity Problem
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Personal Computing
1990-2000
2.3%
The Internet
2000-2007
2.7%
Back OfficeDigitization
1979-1990
1.7%
Mobile
2007-2013
1.7%
App Sprawl
1.2%Over last 2 years
An
nu
aliz
ed L
abo
r P
rod
uct
ivit
y G
row
thA
nn
ual
ized
Lab
or
Pro
du
ctiv
ity
Gro
wth
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Clearly we just need toadd some more technology
to fix that…
10 © 2019 Citrix© 2019 Citrix | Synergy 2019
Applications Are Not Driving Productivity Or Happiness
TOO MANY APPS
TOO MUCH COMPLEXITY
TOO MANY INTERRUPTIONS !
TOO MUCH SEARCHING
TOO LITTLE USAGE
TOO LITTLE FOCUS
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Boomers Gen Xers MillennialsSilent / Greatest Post-Millennials
1994 1997 2000 2005 2008 2010 2015 2017
66
54
54
53
56
53
41
9
3
U.S
. lab
or
forc
e (
mill
ion
s in
/lo
oki
ng
for
wo
rk)
0
10
20
30
40
50
60
70
Source: Pew Research Center analysis of monthly 1994-2017 Current Population Survey (IPUMS).
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33%of employees
are actively
engaged
51%of employees
not engaged
16%of employees
actively
disengaged
Source: Gallup State of the Workplace 2017
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Evolution of Citrix Workspace
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Traditional security perimeter
Users IT &Networking
Legacy/Custom Apps
ComplexTechnology Built
Years Ago
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There’s a
mismatch:
enterprise apps
vs
consumer apps
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Integrated Feed Notifications
Clear Actions
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AI &
automation
are touching
everything…
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At Home At Work
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Redefine Employee Experience with Citrix Workspace
Challenges
TOO MANY APPS
TOO COMPLEX
! TOO MUCH BUSY WORK
Outcomes
IMPROVED ENGAGEMENT
INCREASED PRODUCTIVITY
HIGHER EMPLOYEE LIFETIME VALUE
ORGANIZE
Integrated apps, content, devices and communication channels
Personalized, contextual content, insight and actions
Learned behaviors. Batched or automated repetitive tasks.
Simplified Q&A inquiries
GUIDE
AUTOMATE
Solution
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The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.
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Microapps in Citrix Workspace
Workflows To SaveYou Time
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OUT-OF-THE-BOX MICROAPPSFOR MOST WIDELY USED APPS AND MOST COMMON TASKS
The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.
32 © 2019 Citrix | Confidential
• Change Job• Change Job Request Approvals• Expense Report Approvals• Expense Report Updates• Employee Review Updates• PTO Request Updates
• Change Request Assignments• Incident Assignments• Problem Assignments• Task Assignments• Submit Delegate• Request Approvals• Change Request Updates• Incident Updates• Problem Updates• Submit Catalog Request• Submit Change Request• Submit Incident• Submit Problem
• Account Approvals• Contact Approvals• Contract Approvals• Account Updates• Create Account• Create Contact• Create Event• Create Task• Event Reminders• Task Reminders• Case Updates• Create Case• Contract Activations• Contract Expiration Reminders• Contract Updates• Create Contract• Create Lead• Lead Updates• Create Opportunity• Opportunity Updates
The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.
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• Expense Report Approvals• Create Expense• Report Updates• Expense Submission
Reminders• Itinerary Updates
• Search Directory• User Updates• Course Alerts
• Requisition Updates• Requisition Approvals
• Create Ticket• Ticket Assignments• Ticket Updates
• Create Ticket• Ticket Reminders• Ticket Updates
The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.
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• Report Updates
• Account Assignments• Create Account• Create Contact• Appointment Assignments• Create Appointment• Create Phone Call• Create Task• Phone Call Assignments• Task Assignments• Case Assignments• Create Case• Create Lead• Lead Assignments• Create Opportunity• Opportunity Assignments
• Report Updates• Create Event• Event Reminders• Search Directory• Search Groups• Update My Profile• User Updates• Create User
The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.
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Building Microapps
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BUILD YOUR OWN MICROAPPS TOONo-code, drag-and-drop tool
Customizable templates for common tasks & applications
Easy-to-design for your company’s rules & workflows
Connect to custom on-premsystems with web services
Disclaimer: The development, release and timing of any features or functionality described for our products remains at our so le discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.
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Microapps Admin Experience
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Microapp Service Architecture
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Workspace
UI
Notific-ationsService
Micro-apps
Service
Data Integration
Provider
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Single-tenantMicroapps Service
Data Integration
Provider
Service account
Watch for changes
Cache:Encrypted per-tenant Active data only
Workspace
Notifications
Reading Data
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Single-tenantMicroapps Service
Data Integration
Provider
Per-User(OAuth)
Watch for changes
Cache:Encrypted per-tenant Active data only
Workspace
Writing Data
Write-back action
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Building Data Integration Providers
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We’re building manymore DIPs, but…
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?
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Microapps Service
Cache
A
B
Java Custom Connector
GRPC & RSocket
SDK
Any API
Generic Web Services Connector
JSON
Target Systems
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Summary
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!
Productivity istaking a hit
Consumer applications are showing the way
Workspace can help save time on
common tasks
DIPs connect applications to
Citrix Cloud
Build and customise microapps
yourself
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