Post on 04-Apr-2015
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Oracle@Oracle: An Overview of Internal Operations At Oracle
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Agenda• Oracle Corporation• IT Strategy: Consolidate & Simplify • Global Business Processes• Global Operations – Oracle Case Study• Oracle Product Usage @ Oracle• Summary…Keys to Success
Oracle Corporation
• World’s Largest Enterprise Software Vendor• $22.4 Billion Revenue, FY08• 85,000+ Employees• Operations in 145 Countries
• 320,000 Customers Globally• 280,000 Database Customers• 80,000 Middleware Customers• 43,000 Applications Customers
• Expansive Partner Network• 20,000 Partners Worldwide• 9,100 Independent Software Vendors (ISVs)• 5.5+ Million Oracle Technology Network Members
A Current Snapshot
IT Strategy:Consolidate & Simplify
Operations Issues Before Consolidation
• Multiple Data Centers• Multiple Databases• Multiple Environments • Variety of Applications Deployed• Variety of platforms and Operating Systems• Inconsistent Usage of Applications• Multiple Support Groups• Inconsistent Business Practices within each LOB,
Division, Country
Why Consolidate & Go Global?
• It’s all about the VALUE OF INFORMATION• "How many people work at Oracle?"• Quality • Availability/Access
• Majority of Information Benefits AreTied to Standardized Processes
• Improved Service• Reduced costs
• Hardware• Facilities• Headcount
Data Consolidation Creates Value
Valu
e
Level of Consolidation
Data consolidation creates the foundation to Data consolidation creates the foundation to understand your business operationsunderstand your business operations
““The value of information The value of information increases exponentially as increases exponentially as fragmentation is reduced.fragmentation is reduced.””
EllisonEllison’’s Law:s Law:
Types of Consolidation
• Each type of consolidation provides increasing levels of return• Hardware/System Services • Software/Databases • Business Processes & Functions• Shared Services/Process Administration
Consolidate As Much As Possible!
Fusion Middleware
Governance, Risk and
Compliance
Enterprise Performance Management
ERP
World ClassPerformanceWorld ClassPerformance
Oracle’s Global Transformation (1998-2003): Operational Excellence
Goal: Save $1 Billion Per Year
Strategies:
1. Simplify information systems
2. Standardize data, systems, and processes
3. Automate processes
4. Move to shared services
Oracle's Global Consolidation
• Email• Before: 97 Systems, Multiple Data Centers, Duplicate Support• Now: 2 Systems (GIT/Rest of Company), Austin Based, Linux
• Financial/Back Office (ERP) Business Systems• Before: Over 65 Systems, Multiple Data Centers, Mixed Platforms,
Mixed Processes, Inconsistent Set of Modules• Now: Global EBS, Austin Based, Linux, Global Processes
• Front Office (CRM) Business Systems• Before: Numerous regional based systems• Now: Global Siebel, Austin Based, Linux, Global Processes
• Business Intelligence (BI)• Before: Numerous LOB & Regional based systems• Now: Global BI, Austin Based, Linux, Global Processes, Available
to Everyone
Oracle's Global Consolidation
• Internal Support System• Before: Country based, Mixed Platforms, Mixed Solutions• Now: Global EBS (iSupport/Teleservice), Austin Based
• Demo Services• Before: Country/Sales Org Based, Inconsistent, Mixed Platforms• Now: Global, Austin Based, Linux, Master Driven
• Education Systems• Before: Country based, Mixed Platforms, Unreliable• Now: Global, Austin Based, Linux, Master Driven
• External Support Systems• Before: Region/Product Based, Non-integrated, Custom• Now: Global, Austin Based, Standard Processes• Underway: Siebel Product
Other “GSI” Benefits: System Security
• Consolidated System Benefits• Fewer Control Points Leads to Better Control• Less to Monitor Means More Detailed Monitoring• Fewer People to Maintain and Access• Single Set of Technology to Support & Leverage• Less Expensive and Complex for Disaster Recovery• Sox and Audit Compliance
Improved Control, Improved Monitoring, Simplified Infrastructure, Less Exposure
=Improved Security!
Other “GSI” Benefits: M&A Integration
• Enablers for Rapid Integration of acquired companies• Global Processes running on Global Single Instances• Clearly defined Integration Objectives• Repeatable M&A processes • Dedicated teams across LOB’s• Lifecycle Review Allows for Process Improvement
• Utilised for over 50 acquisitions
Intent Due Diligence Analysis LegalMerger
SystemIntegration Disposition
GSI Approach and Global Processes Allow M&A At Oracle To Move FAST!
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Global Business Processes
Operational Excellence @ Oracle Key Business Drivers
Lower Costs Better Information, Governance
Global information visibility
Monitor & enforce global consistency of process, policy & data
Strong internal controls & easier compliance
• Fewer, less complex data centers
• Self service processes
Labor & transaction cost efficiencies
Shared service centers
Offshoring
Increase Speed
Streamline ongoing change management of new systems or processes
Fast integration of new acquisitions
Improve Customer Service
Improved quality and service
One customer experience
Advantages of Global Processes
• Reduced Processing and Per Transaction Costs• Ability to Leverage Best Practices From Different
Groups/Regions• Better (Smarter) Information
• Comparing Like Data• Real Insight
• Better Support Across Common Processes• Simplification Through Standardization
Defining Global Processes
• Organization and Approach• Business
• Global Process Owners (GPO)• Identify process flows working with IT • Divisional (regional) owners (DPO) to represent local/legal/audit • Prioritization within Area
• Applications IT • Global Solution Owners (GSO)
• Mirror Business Process Organization (GSO/DSO)• Steering Committees
• Communication, Progress Review and Decision Making• Leadership & Escalation Resolution…Not Management by
Committee
Global Process/Solution Owners Key Component of Standardization Program
GLOBAL PROCESS OWNEREvaluate shared service center process• Use of technology• Responsibility profiles and organizational structure • Efficiency, effectiveness, relevance, best practices• Global headcount requirements
Act as champion of global process and articulate…• Strategic direction • Understanding of global requirements• Business needs and service level standards
GLOBAL SOLUTION OWNERPartner with the Global Process Owner• Global process definition• Best use of technology• Ensure ‘out of the box’ support for solution
Support single instance and shared services strategy• Application support and implementation services
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Shared Services
Oracle Shared Service Centers Supports all 4 Divisions, 62 Countries, 19 Languages
Americas SSCRocklin, CA13 countries
EMEA SSCDublin, IE
42 countries
India SSCBangalore, IN
Global Functions
AsiaPac SSCSydney, Australia
13 Countries• Order Entry• AR / Cash Apps• T&E Payments• AP invoices• Procurement• Fixed Assets• Project Acctg• Customer Data• Sales Comp• Collections
• Financial Control & Reporting
• Revenue Recognition
• Financial Control & Reporting
• Order Entry• Revenue
Recognition
• Financial Control & Reporting
• Revenue Recognition
Constantly Evolving
Benefits of Shared Service Consolidation
Quantitative Qualitative
People • HC lower by 25%• Lower $ per head
• Higher service • Redeployment of skills
Process • Increased efficiency• Improved quality through
self-service
• Standardized global processes• One change for all• Greater agility to respond to change
Technology • Consolidated infrastructure• Faster upgrades• Scalable platform
• Management dashboards• Easier support & maintenance
Business • F&A costs lower by 30%• Payback in 28 months
• Focus on the business & control• Integrate acquisitions faster• Corporate governance & compliance
Information • Accurate, meaningful, consistent & timely
• Improved decision making
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Oracle Case Study
Oracle Product Usage @ Oracle
Oracle’s Product Families
• Database• Real Application Clusters • Partitioning• OLAP / Data Mining• Spatial• Times Ten• Database Vault• Secure Enterprise Search• …
• Java Application Server• Development Tools• Business Process Mgmt• Identity Management • Data Integration • Content Management• Business Intelligence• User Interaction • …
• E-Business Suite• PeopleSoft Enterprise• Siebel CRM• JD Edwards • Oracle Retail• i-flex Financial Services• Communications• Utilities• …
Infrastructure: Linux, Clusterware, Virtualization, Storage Management, Tools
Oracle’s Product Strategy
More Value Less Complexity
More Flexibility Less Cost
More Choice Less Risk
Comprehensive Industry Portfolio
Standards-Based Architecture
Designed to Work Together
CompleteComplete OpenOpen IntegratedIntegrated
EBS 12 EBS 12.1 EBS 12.x
Enterprise 9.0
Enterprise 9.1
Enterprise 9.x
Siebel 8.0 Siebel 8.1 Siebel 8.2
EnterpriseOne 8.12
World A9.1
EnterpriseOne 9.0
World A9.1.2
Since acquisition, new versions of
applications product lines have been
released
New versions are on the horizon
All backed by Oracle Lifetime Support
Fusion 1.0
Applications Unlimited Ongoing Innovation with Internal Development
Oracle Fusion Middleware Integrated Standards-Based Application Infrastructure
Development Tools
Enterprise Management
Identity Management
User Interaction
Business Intelligence
Content Management
SOA & Process Management
Application Server
Grid Infrastructure
Pre-Built Integrated Processes Application Integration Architecture (AIA)
Best Practice ProcessesOptimize business performance leveraging Oracle’s extensive experience & best practices
Process Integration PacksPre-built, out of the box, integrated Oracle Applications for quick implementation, at dramatically lower cost & risk
Foundation PacksCreate custom integrated business processes across any of applications using predefined, application independent object and service definitions
Powered by Oracle Fusion MiddlewareIndustry leading, open standards based platform
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Global Operations:Oracle Case StudyE-Business Suite
Simplify Information Systems The Move to a Global Single Instance (GSI)
1998 Now• 65+ back office (ERP) instances • 1 back office (ERP) instance
• 40 data centers • 2 data centers (back-up included)
• Inconsistent business processes • Global standard processes
• Fragmented data • Consistent data and global business intelligence
• Decentralized decision making• Geography• Line of business
• Centralized decision making• Global process owner• Divisional process owner• Global application owner
Started with . . . . . . . . . . . . . . . . 65+ (70+) instances (ERP)
January 2001 . . . . . . . . . . . . . . 20 instances (ERP)
January 2002 . . . . . . . . . . . . . . 10 instances (ERP)
January 2003 . . . . . . . . . . . . . . . 3 instances (ERP)
July 2003 . . . . . . . . . . . . . . . . . . 2 instances (ERP)
January 2004 . . . . . . . . . . . . . . . 1 instance (ERP)
October 2004 . . . . . . . . . . . . . . . 1 Suite instance (ERP & CRM)
June 2005 . . . . . . . . . . . . . . . . . 1 Suite instance (w/PeopleSoft)
April 2006 . . . . . . . . . . . . . . . . . 1 Suite instance (w/Siebel + M&A's)
December 2007 . . . . . . . . . . . . . 1 Suite instance (w/Hyperion)
January 2008 . . . . . . . . . . . . . . 3 Suite instances (EBS/Siebel/OBI DW)
Oracle’s Global Consolidation Business Systems
EBS Products Implemented@OracleEBS Products Implemented@Oracle
FinancialsGeneral LedgerFixed AssetsTreasuryCash ManagementSubledger AccountingIAssetsE Business TaxResponse Capture
Manufacturing & Distribution, Advanced Product Catalog and Pricing
Materials Requirement PlanningBill of MaterialsInventory ManagementWarehouse Management SystemWork in ProgressEngineeringShipping Delivery BasedAdvanced Pricing
External Order Capturing SystemsSupply Chain Trading Connector to
RosettaNetXML GatewayiStore
ProcurementiProcurementPurchasingAccounts PayableInternet ExpensesPaymentsProperty Manager
Product Lifecycle ManagementAdvanced Product Catalog
Human Resources & PayrollAdvanced BenefitsHuman ResourcesHuman Resources IntelligencePayrollTime and LaborGlobal Payroll InterfaceAppraisalsTalent ManagementCompensation WorkbenchiRecruitmentSelf Service Human ResourcesLearning Management
Internal Order Capturing SystemsIncentive CompensationQuotingOrder ManagementContracts Core
ProjectsProjectsProject Resource ManagementProjects Intelligence
Support Sales SystemsService ContractsContracts IntelligenceInstall Base
Internal Support SystemsTeleserviceKnowledge ManagementiSupportCustomer SupportDBI for Customer Support
TechnologyAlertApplication Object Librarye-Commerce GatewayReport ManagerSelf Service Web ApplicationsSystem AdministrationWeb Applications Desktop IntegratorXML GatewayXML PublisherWorkflow CartridgeUser ManagementCRM Foundation ApplicationsTrading CommunityOracle Customers OnlineInternal Controls ManagerTrade Management
EBS Products Implemented@OracleEBS Products Implemented@Oracle
HR Global Processes
• Proof of Employment• Maintenance of Beneficiaries• Address Change• Time & Vacation Entry & Query• Pay slip and Income (ex. W2) Queries• Bank Account Information• Promotions & Title Change• Compensation Changes – Hours, Salary, Stock, Bonus• Cost Center, Job Code, Location & Manager Changes• Transfers
HR Staffing The Oracle Story (2001 to 2004 Comparison)
Staffing Statistic Change with self service
HR Administrator Ratio 1:1000 1:2000
HR Professional Ratio 1:350 1:600
Overall HR Staff Ratio 1:125 1:225
# of HR Operations Staff 40 9
Purchasing & Expense Global Processes All transactions enforce corporate policy
• Business Cards• Education/Training Classes• Office Supplies• Computer Equipment• Travel
• Flights• Hotels
• Expenses• Credit Card Enrollment• Credit Card Transactions download• Per Diem• Mileage• Expense Reimbursement
Procure to Pay (P2P) & Expense The Oracle Story (2001 to 2004 Comparison)
Item Change
P2P Transaction Expense ** $150 $30-40
Cost Savings per Year $20M $40M
Travel Booking ** $45 $25
Travel (Average Ticket Price) 10%
Total Savings $115M
** Cost per Transaction
Support, Marketing & Sales Processes All transactions enforce corporate policy
• TAR/Support Call logging• Issue Resolution• Webinars• Demos• Forecasting• Sales Credits & Compensation
• Territory Accuracy• Sales Credit Allocation• Payments
• Order Entry (iStore)
Support The Oracle Story (2001 to 2004 Comparison)
Item Change
Phone Volume (per Quarter) 517,000 66,000
Online Requests (% of all requests) > 78%
Headcount 14%
Total Support Activity 200%
Cost per Request 60%
Resolution Time 41%
Marketing – Campaign To Lead The Oracle Story (2001 to 2004 Comparison)
Item Change
Direct Mail vs. Email $3.00 $0.01
Response Rate 2% 20%
On Site vs. Web Seminar $1000 $2
Demos (Remote vs. On Site) $1000’s $100’s
Sales – Opportunity To Order The Oracle Story (2001 to 2004 Comparison)
Item Change
Sales Person Productivity 10-20%
Orders Entered Via Web per Quarter $2M $100M
Cost of Entering Order 80%
Forecasting Efficiencies 600%
Quota/Compensation Efficiencies 1200%
Cost Reduction Summary The Oracle Story (2001 to 2004 Comparison)
Item Change
Procurement & Expense $115M
Self-Service Support Calls $250M
Sales/Marketing Leverage $300M
Sales Force Productivity +10-20%
Global Savings $665+M
Previous (2004) New (2008) Goal/Goal $1000M *** Estimate $2000+M
Consolidate IT $200 $250+Sell Side $550 $1,450+Buy Side $150 $200+Inside $100 $100+Total $1,000 $2,000+
Previous (2004) New (2008) Goal/Goal $1000M *** Estimate $2000+M
Consolidate IT $200 $250+Sell Side $550 $1,450+Buy Side $150 $200+Inside $100 $100+Total $1,000 $2,000+
Note: Based on Oracle estimates.*** Achieved 2004
Oracle’s $2+ Billion Dollar Savings EstimateThe Oracle Experience
Achieved through consolidation, automation (including self service), simplification, global processes, shared services
and the use of standard product
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Global Operations:Oracle Case StudySiebel
SalesCampaign Member / Lead ManagementOpportunity ManagementSales ForecastingQuote (for integration)Project Management (for References)Territory Management (Skills)
Call CenterAccount ManagementContact ManagementActivity ManagementCalendar ManagementProduct & Catalog ManagementPosition Management
MarketingMarketing Resource Management (MRM)Campaign ManagementList ImportEvents Management
PRMPartner Portal (eChannel)Partner ManagerPartner Programs
Customer Data IntegrationUniversal Customer Master (UCM)Siebel Data QualityMarketPlace (D&B, 3rd party data)Customer Sync
Siebel ServerAssignment ManagerEIMEAIWorkflow Policy ManagerTesting Automation (using Mercury QTP)
OBIEE Applications – CRM AnalyticsSales AnalyticsPartner AnalyticsMarketing AnalyticsList & SegmentationTerritory Analytics (custom)Usage Accelerator
Siebel Products Implemented@OracleSiebel Products Implemented@Oracle
Siebel – A Transition to “Best of Breed”• Leverage Acquired Products
• Showcase Multiple Product Lines• EBS, Siebel, Hyperion, etc.
• Leverage Application Integration Architecture (AIA)• No Change in “GSI” Approach
• Oracle Operates Multiple “GSI’s” – by Function• ERP, CRM, OBI, Email, Support, etc.
• Better Information & Better Service
• Optimized Systems• By Function• By Community
• 360 “Information Out” via Corporate Data Warehouse
Siebel @Oracle
• Showcase Oracle’s Flagship CRM Product• Business Process Globalization• Applications Consolidation/Data Centralization
• Sales & Marketing had created numerous regional systems over the years…these were eliminated with move to Siebel
• Go Native, Minimize Customizations• Start Clean, Stay Clean - Focus on Data Quality• Reporting Integral to Overall Solution• Standards Based Integration to “GSI”
High Level GSI / Siebel Process Map
Siebel CRM Oracle EBS
Campaign to Lead
Lead to Opportunity
Forecasting
Territory Mgmt
Partner Mgmt
Quote to Cash
Procure to Pay
Proposal to Projects
Q2O –
Renewals
HR
Business Analytics
Siebel Opportunity to Oracle Quote(Integrated Business Process using BPEL)
Oracle BI (Siebel Analytics) CDR
Core Data Integration
Customer Employee
Key Integration Objects Leveraging AIA
Prospects
Prospective Account Customer
Opportunity
Employee / Position
Sales Team
Product Interest
Territories
Party Account
Quote
Employee / JTF
Order (SCA)
Product (BOM)
Price List
Siebel(GCM)
EBS(GSI)
Band represents objects that are bridged.
Functional Scope – Big Bang Large Siebel 8.0 Deployment – 27000 internal users, 12K partners
Sales
Lead to Opportunity
Opportunity Management
Contact Management
Customer Management
Forecasting
Account Planning
Opportunity to Quote / Order Integration
Sales Credit Integration
Alliances & Channels
Deal Registration
Partner Opportunity Management
Marketing
Budgeting & Planning
Segmentation
Campaign Execution
Response Capture, Lists, Leads
Events / Global Customer Programs
Cross-Functional
Territory Management
Data Quality and Customer Data Sync
Reporting and CRM Analytics
Customer Information Structure
Internationalization / Localization
Data Visibility / Taxonomy
Benefits
Cost Structure Sales
Marketing Alliances and Channels• Streamlined lead flow and processing
• Decreased marketing campaign costs
• Improved marketing related data quality
• Improved budgeting and spend on marketing campaigns
• One common best of breed platform to manage leads and opportunities
• Streamlined sales processes
• Better communication between marketing and sales
• Business intelligence to better manage sales activities
• Elimination of infrastructures
• Move to low cost hardware
• Improved scalability with GRID/RAC
• Near native Siebel solution reduces maintenance and upgrade costs
• Enhanced partner opportunity sharing, linkage and management
• Refocus interaction center reps toward more strategic and value added activities
• Business intelligence to measure alliances and channels performance
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Global Operations:Oracle Case StudyBusiness Intelligence, Middleware, Database & Infrastructure
Oracle Sales & Marketing AnalyticsDQM Metrics & MeasurementsTerritory AnalysisTerritory ValidationMarketing Budget Reconciliation & AnalysisList Building & Segmentation AnalysisCampaign Member Lead AnalysisCampaign to Deal AnalysisCampaign & Event AnalysisPipeline Analysis & TrendingOpportunity & Forecast ReportingPartner Marketing AnalysisChannel Manager DashboardPartner Sales PipelinePartner Segmentation
Oracle Financial AnalyticsReceivablesGeneral LedgerProfitability
BI Products Implemented@OracleBI Products Implemented@Oracle
Business Intelligence Strategy
• Intelligence for Everyone• 85,000+ “information worker” employees• Operationally actionable information in context
• Single Corporate Repository• Secure, unified, single definitions• Enterprise view from financial reporting to details• Global data reconciliation
• Business Stewardship• Prioritization, data stewards, security, content sharing,
adoption and enablement
To:“Intelligence for Everyone”
Secure, unified, enterprise view
Pre-built analytic solutions and ad-hoc query infrastructure
Enterprise-wide governance
Real-time, predictive data
Insight-driven strategic decision-making and business process optimization
Operational Business Intelligence within transaction systems
From:
Business Intelligence @ Oracle
Analysts only
Fragmented silo view
Analytic tools
Disparate business processes
Historical data trends
Results reporting
Transactions separate from reporting
Business Intelligence Architecture
Ad-hoc Analysis Dashboards
Planning & Budgeting
Siebel ServiceGSI
Siebel CRM GSI
EBS Global Single Instance (GSI)
Data Sources
External Data Sources (e.g., D&B)
Global Corporate Warehouse (GCW)
Alerts
Extract, T
ransform, L
oad
(ETL)OBI Applications
(Pre-packaged Data Warehouse Schema, Content and Dashboards)
Dashboard Example - Top Spenders
MiddlewareApplication ServerInternet Application ServerData IntegratorWarehouse BuilderBusiness Intelligence PublisherApplication Server PortalApplication Development FrameworkInternet DirectorySingle Sign-OnBusiness IntelligenceSecure Enterprise SearchWebCenter SuiteSiebel SIASiebel HIRBusiness Process Execution LanguageIntegration B2B
DatabaseDatabase 10g & 11gReal Application Clusters (RAC) 10gAutomatic Storage Management (ASM)Data GuardAudit VaultWallet ManagerIdentity ManagerDatabase VaultBusiness Intelligence DiscovererEnterprise Manager 10g Grid ControlExpress Server
InfrastructureEnterprise Linux
Middleware & Database Products Implemented at Oracle
Middleware, Database & Infrastructure Safe, Secure, Reliable with Low Cost & High Performance• Performance, Scalability & Reliability
• Real Application Clusters (RAC)• Grid• Internet Application Server (iAS)• Automated Storage Management (ASM)• Data Guard• Enterprise Manager (EM)
• Data Management and Security• Enterprise Manager (EM)• Audit Vault• Identity Manager• Database Vault• Wallet Manager
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Global Operations:Oracle Case StudyERP, CRM & BI Architecture
ERP GSI: Production Data Statistics March 2009 Details
15.3 terabytes 749,000 customers
34.9 billion rows of data 437,000 vendors
107 operating units 342,000 projects
693 Ledgers 48.4 million sales order lines
10 languages 74 million AR invoice lines
20 years of SLA data (8 years converted during R12 upgrade in Jan2008)
788 million GL lines
ERP GSI: Production Linux Mid-Tier
Middle Tier 2002 2006 Today
Hardware Sun Dell Dell
# of Servers 5** 70(2650’s)
40 (1950’s)
CPU’s per Server 16 - 24 2 2 (Dual Core)
CPU Speed 450 Mhz 3.06 Ghz 2.33 Ghz
Performance X 2X – 3X 4X – 6X
** Replaced Original 5 Sun’s (~ $750,000) with 18 Linux boxes (~ $150,000)
Better Performance and Less Cost!
ERP GSI Architecture – Austin Data Center
ERP GSI Architecture – Colorado Springs
ERP GSI Architecture – Disaster Recovery
Colorado Springs Data Center (standby)Austin Data Center (primary)
Network / BigIP / DNS (Manual)
Application Code (Snap Mirror)
Oracle Home (Rsync)
Database (DataGuard)
CRM/BI GSI Architecture – Austin DC
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Global Operations:
Oracle Case Study Development & Data Center Product Usage
Products Implemented in Development
BeehiveEmailCalendarInstant MessagingWorkspacesMobileVoicemail
InfrastructureExadataOracle VMOracle Enterprise Linux
Enterprise 2.0 and Portalswww.oracle.commy.oracle.com
Identity ManagementOracle Internet DirectoryOracle Enterprise Single Sign OnOracle Management Pack for Identity Management
Application Express3.1.2
Systems ManagementEnterprise Manager
Global ITFusion ADF TechnologyBusiness IntelligenceEnterprise Manager (EM)RAC/Grid10g & 11gIRMEnterprise LinuxVMSecure Enterprise Search (SES)Self-Service ApplicationsUCM (Stellent)
Products Implemented in Data Centers
Summary…Keys to Success Internal Operations
• Consolidate & simplify – as much as possible…• Organize globally• Automate and globalize business processes• Implement self service – everywhere• Move to a shared services model • Leverage Oracle’s complete product family
• Applications, Middleware, Database & Infrastructure• Deploy standard, out of the box products