Post on 28-Nov-2014
to studying at City Lit
Student handbook 2010 - 11
your guideto studying at City Lit
Student handbook 2010 - 11
This guide is for you. As a learner at
City Lit, you can use it to make the most
of the services and facilities on offer, and
the events taking place.
It should also come in handy if you need
to check one of our policies or
make contact with us.
I hope you enjoy your experience at City
Lit and that you are inspired to remain a
lifelong learner.
Peter Davies CB CBE, Principal
City Lit’s visionTo be the best provider of
adult lifelong learning in London.
City Lit’s missionTo enhance the lives of adults and
develop the employers’ workforce by
providing inspiring lifelong learning
opportunities.
“The teaching was just top notch, with our teacher being totally passionate about his craft.” Drama foundation
“Marvellous course – learnt a lot and it was great fun!”HTML
“The course was enjoyable and we were encouraged to participate whatever our level of knowledge.”Anatomy and physiology
“A wonderful learning experience.”Clarinet
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Contents
Practical information ..........................2-9
Facilities at City Lit ....................................5
Term dates .................................................7
Refunds and changes ...............................8
Examinations .............................................8
Events ........................................................9
Joining the right courseand making the most of it ..............10-13
Read full course details
before enrolling ......................................11
Trying out courses...................................11
Advice, interviews and auditions ...........11
Waiting lists for full courses ...................12
Attendance: does it matter? ..................12
Statements of learning:
what are they for? ...................................13
Support ..........................................14-21
Supporting your learning .......................15
Support for students with disabilities .... 17
Your safety ...............................................20
Meeting your expectations ............22-29
What you can expect at City Lit .............23
How we ensure quality ...........................24
Tell us what you think .............................25
How to get involved ...............................26
Equal opportunities
and race equality ....................................27
Information we hold about you .............28
Information available to you ..................29
Contacts .........................................30-33
Key staff contacts ....................................31
Programme area contacts ......................32
Appendix ........................................34-38
City Lit code of conduct and
student disciplinary procedures ............35
Use of college computers ......................37
Index .................................................. 40-41
Contents
01
If you would like information in Braille, large print or on audio tape please contact our Access to Learning team on 020 7492 2506.
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
practical information
“The tutors are very dedicated, energetic, patient and always willing to help out.” BSL level 1
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What do you want to do?
Contact Find out more
I want to find my way around City Lit
See page 4
I want to check the term dates for college services
See page 7
I want course information Please pick up a course guide or visit www.citylit.ac.uk
I want education advice to explore my options
Information and advice See page 15
I want to know about financial or childcare support
Information and advice See page 15 & 16
I have a disability and want to discuss support
Access to learning See page 17
I am dyslexic and would like support on my course
Dyslexia support See page 17
I want to talk about support for English and maths
See page 17
I’d like to talk to someone about my worries
Counselling service See page 16
I want to know more about the library (supported learning centre)
Library (supported learning centre)
See page 15
I want information about getting a refund
See page 8
I want to contact a programme area
Visit the departments enquiries desk (first floor)
See page 32
I want to know what to do in an emergency
See page 20
I want to give you some feedback
See page 25
Practical information
03
What do you want to do?
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
To receive course updates and news by email, contact marketing@citylit.ac.uk
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6th floor(All rooms beginning with ‘6’)
Staff offices
Toilets – male and wheelchair accessible
5th floor(All rooms beginning with ‘5’)
Classrooms 505-509
Staff offices
Toilets – female and wheelchair accessible
4th floor(All rooms beginning with ‘4’)
Roof terrace
Visual arts studios 406-407
Toilets – male and wheelchair accessible
3rd floor(All rooms beginning with ‘3’)
Health and fitness studios 303-4
TV/radio studio 302
Visual arts studios 305, 308-315
Toilets – female and wheelchair accessible
2nd floor(All rooms beginning with ‘2’)
Classrooms 202-3, 206-221
First aid room
Toilets – male and wheelchair accessible
1st floor(All rooms beginning with ‘1’)
Classrooms 106-109, 111 – 116
Changing rooms
Departments’ enquiries desk
Staff offices
Drama studio 103
Health and fitness studio 102
Toilets – female and wheelchair accessible
Mezzanine(All rooms beginning with ‘M’)
Classrooms M01, M04-06, M10
Library (supported learning centre)
Ground floor Reception
Enrolments
Information and advice shop
The John Lyon Hall (theatre)
Cafeteria
Music recital room
Toilets – male, female and wheelchair accessible
What’s at City Lit’s main site in Keeley Street?
Please see back cover for a map to City Lit.
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What’s at City Lit’s main site in Keeley Street?
Practical information
05
Studying at City Lit, you will have access
to our purpose-designed building in
Keeley Street.
Enjoy:• Easeofaccess-100%accessiblefor
people with disabilities.
• Modern,brightclassrooms.
• Fourstudentlounges(floors2-5)
and a café (ground floor).
• Timeout-aroof-topherbgarden
(4th floor).
• Specialistfacilitiesformusic,dance,
drama, art, fitness and complementary
therapies.
• OurSupportedLearningCentre
(library) – hundreds of books, CDs,
DVDs and videos as well as free
computer and internet access.
• Advice-freeinformationandadvice
about courses and training from our
expert advisers.
Off-site coursesSome courses take place at EC
(restricted disabled access – please see
page 19), City Lit Photography or at
The Fashion Retail Academy, all a short
distance from City Lit. We use these
facilities to meet demand for classrooms,
especially in the evenings. If your course
takes place at one of these locations,
or any other off-site venue, please also
make the most of the facilities at our
main site in Keeley Street.
ReceptionIn the foyer you will find:
• Courseguides.
• Informationscreenswithcourserooms
and times.
• Receptionstaffwhowillbehappyto
answer your questions.
Enrolment teamThe enrolment counter is open:
• Duringterm:Mon–Fri11.00–19.00
& Sat 10.00 – 14.00
• Nonterm:MontoFri12.00–17.00
You can also enrol:
• Onlineatwww.citylit.ac.uk
(possible in most cases)
• Bycalling02078317831
• Bypost(sendyourformtoPostal
Enrolments, City Lit, Keeley Street,
London WC2B 4BA)
• Byfaxto02074922735
For more details about how to enrol on
a course, see page 7 of the 2010-11
course guide.
Information and adviceThe information and advice shop is on
the ground floor, to your left as you
enter City Lit. See page 15 for more
information.
Facilities at City Lit
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
Prac
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Library(Supported learning centre)Located on the mezzanine floor, the
supported learning centre includes a
library and provides a host of facilities
including computer access and book
loans. See page 15 for more information.
Course enquiriesVisit the Department Enquiries Desk on
the first floor with any course-related
enquiries.
Visit us term-time: Mon-Fri 10:00 – 19:00
Nonterm-time: Mon-Fri10:00–18:00
(Unless otherwise indicated)
Location: First floor.
RefreshmentsThe Mojo Café on the ground floor
serves light meals, snacks and drinks.
The café is open Mon-Fri from 8:30-
21:30, and at the weekend 8:30-16:00
(whencoursesarerunning).Outof
term time the café is open Mon-Fri,
09:00-16:00 (see term dates on the
opposite page). The café is run by
Avenance, and not directly by City Lit.
Please note: food or drink is not allowed
in classrooms at any time, with the
exception of water.
Respect for wheelchair users and people with mobility difficultiesWhen moving about the college please
be aware of, and show respect to, other
users of the building. You are asked to
give priority to wheelchair users and
people with mobility difficulties when
using the lifts. Stairs are available to all
floors from the stairwell behind the
passenger lifts, as well as at the opposite
end of the building.
Lost propertyLost property is kept at reception for
four weeks.
Security of personal itemsPlease take care of personal belongings
and valuables as City Lit and its insurers
do not accept liability for any personal
losses.
Public telephonesThere are no public telephones at
City Lit. The nearest street telephone
is located on Kingsway, opposite
Keeley Street.
SecurityCity Lit is monitored by CCTV and
security staff are present. Security gates
are also in place at the main entrance.
SmokingCityLitisa100%non-smokingbuilding,
including balconies, the roof terrace and
immediately outside the front entrance.
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Practical information
07
Cycle racksCycle racks are available next to and
behind City Lit. Bikes are left at the
owner’s risk. Unfortunately thieves
operate in central London - please
ensure your bike is securely locked.
Car parkingDue to our central London location
we are unable to provide car parking
spaces. There are commercial car parks
in Drury Lane and Parker Street and a
few metered parking bays in the area.
There is a disabled parking bay outside
City Lit.
Term datesTerm 1:6 September – 18 December 2010
Term 2:10 January – 14 April 2011
Term 3:26 April – 30 July 2011
Please check the start and end dates
specific to your course.
Closed:25 December 2010 – 3 January 2011 and
22 – 25 April 2011.
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
Prac
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Refunds and changesRefunds
Wewillrefundyourfees(minusa20%
administration fee, minimum £10 per
refunded course) provided your
written request is received at least 3
weeks before the course starts. The fee
covers administration costs and the loss
of potential income to City Lit.
Please forward your written request to: Refund Requests, City Lit, Keeley Street,
London WC2B 4BA or
refund.requests@citylit.ac.uk
If you have difficulty with letting us know
in writing, please ring 020 7831 7831.
Exam fees are non-refundable.
We are only able to grant refunds which
are in accordance with our refund policy.
You can obtain the full refund policy
from our website or upon request via the
enrolment counter, department enquiry
desk or the supported learning centre.
This does not affect your statutory rights.
If we have to cancel a course and
cannot offer a suitable alternative
you will receive a full refund and a £5
shopping voucher as compensation
for your disappointment.
However, we regret that we cannot
accept liability for any inability to
provide courses where these are
affected by circumstances beyond
our reasonable control.
TransfersWe are unable to accept requests to
transfer students between courses, and
enrolments cannot be transferred
between students.
Changes to advertised coursesCity Lit reserves the right to change
course tutors or venues from those
advertised, and to cancel classes, or
close them early if necessary. In line with
our refund policy we are unable to grant
a refund on the grounds of a change of
tutor/venue.
ExaminationsIf you are on a course that leads to an
external exam or accreditation, your
course tutor will help you prepare for
your examinations. If you have any
questions about the exam or exam
regulations, please ask your course
tutor or contact the Exams office on
020 7492 2574. You can also ask the
enrolment team for a copy of the leaflet
entitled ‘Important information on your
accredited course’.
The exam invigilator will ask to see a
form of photo ID, such as a passport or
driving license, so please remember to
bring this with you on the day of the exam.
City Lit has an appeals policy and a
malpractice policy relating to exams.
Both are available on request from
the Exams office.
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Practical information
09
EventsEach year there is a host of events for
you to enjoy including:
• Regularlunchtimeconcerts,
free of charge.
• Productionsbyourtalenteddrama
students.
• Artexhibitions,includingjewellery,
fine art, sculpture and art & design.
• Deafday–thebiggesteventofitskind,
with dozens of exhibitors, interactive
workshops and competitions.
• LaunchofBetween the Lines, City Lit
students’ creative writing magazine.
• AdultLearners’Week–celebrating
the City Lit students nominated for an
OutstandingAdultLearneraward.
Look out for details posted around
City Lit.
Make a differenceStudent bursaryWe want to make sure that everyone can
afford to take a course with us. City Lit’s
student bursary supports students who
are unable or find it difficult to pay for
course fees or equipment. The scheme
relies on charitable gifts – if you would
like to make a donation, or have a
fundraising idea, please contact the
Marketing team.
Tel: 020 7492 2672
marketing@citylit.ac.uk
Sharing your newsWhy not tell us how your course has
impacted on your life?
Contact Marketing and
Communications:
020 7492 2672
marketing@citylit.ac.uk
Join our online communityJoin our growing community on
Facebook (www.facebook.com/citylit)
to share news and events and follow us
on Twitter (www.twitter.com/citylit) to
receive our regular updates.
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
Joining the right course
and making the most of it
“A useful, practical course with excellent tutors and
a supportive group of students.”
ILM award in leadership and management skills
Joining the rig
ht course11
Read full course details before enrollingMake sure you fully understand the
nature of your course, what topics will be
covered and what level it is before you
enrol by reading the full course outline.
Simply search for the course at
www.citylit.ac.uk or request a copy by
calling 020 7492 2600 with the course
code to hand.
Trying out coursesVisitors’ passes are available for many
courses. Please contact the relevant
department (page 32).
Advice, interviews and auditionsDrop-in adviceYou are welcome to talk to programme
area (department) staff about your
choice of course. Most departments
offer set times and dates when you can
justdropin.Occasionally,ifyouhave
a very specific enquiry that can’t be
answered during this meeting, we might
need to speak to the tutor on your
behalf for a more detailed response.
In this instance, we will aim to get back
to you a few days after the meeting.
Tip: You may find that most of your
questions may be answered by reading
the full course outline available for every
course at www.citylit.ac.uk
Alternatively, you can contact our
Advice and Guidance team for general
information on courses at City Lit and
across London and to discuss additional
support which might be available to you.
For some areas e.g. courses for adults
with learning difficulties and courses
for adults who stammer, a personal
assessment is always offered to guide
you onto the correct course.
Telephone adviceThere may be times when you prefer
to call the department by telephone
for advice rather than coming into the
college. If you can’t get through straight
away (we may be talking to other
students or teaching), please do leave
a voicemail message and we will aim to
get back to you within 2-3 working days.
Alternatively please email us (see page
32 for contact details).
Interviews and auditionsSome courses require an interview or
audition with the relevant programme
area before you can enrol (these courses
are marked with a * after the course
code e.g. PC303*). This is to make sure
that the course is the right level for you,
and sometimes there are formal
requirements which need to be verified.
The specific details will be described in
the course outline for your course, which
you can find at www.citylit.ac.uk.
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
To arrange for an interview or audition,
please call the relevant programme
area or refer to specific audition times
as printed in the course guide. In some
programme areas, the interview can be
done during the general advice times,
but we would strongly recommend you
check this in advance as different
practices apply in different areas.
Tip: A successful interview or audition
doesNOTguaranteeyouaspaceona
course.Onceyouhavebeenaccepted
by the programme area, you must enrol
if you want to secure a space on the
course. In general, you will need an
enrolment form that has been stamped
and signed next to the course details.
Application formsSome courses require an application
form and this will be indicated in the
course outline for your course. If you are
successful, you will be contacted by the
relevant programme area to advise you
on the next stage. Some courses then
require applicants to attend an interview.
Places are offered to successful
applicants on a first-come, first-served
basis, so early application is
recommended.
Waiting lists for full coursesCity Lit uses waiting lists for full courses
to capture expressions of interest from
students. You can join a waiting list at
www.citylit.ac.uk, by contacting the
relevant department, or by ringing the
enrolment hotline (see page 32).
If a place becomes available, we
endeavour to contact those on the
waiting list and the place will be
available on a first-come first-served
basis. However, our website is updated
every 15 minutes with course place
availability and therefore you are
strongly advised to also check the
website regularly.*
Adding your name to the waiting list
does have the additional benefit that
if extra dates are arranged you will be
contacted and offered a place and we
may also be able to suggest alternative
options.
*If you do not have access to the
website, please check availability
with the enrolment team on
020 7831 7831.
Attendance: does it matter?You will gain the most from your course
if you attend every session. Missing one
can make it hard to take part fully later.
Course outlines tell you what you can
expect to achieve – this assumes that
you are present throughout. However,
we appreciate that absence is
sometimes unavoidable. We recommend
you contact the department running
your course if you will be absent.
Join
ing
the
rig
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ours
e12
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Joining the rig
ht course13
Some courses may have a minimum
attendance requirement – please check
your course documentation.
Statements of learning: what are they for?At the start of your course your tutor may
ask you to complete a Statement of
Learning to assess yourself and highlight
what you would most like to learn on the
course. At the end of your course you will
be able to evaluate how much you have
learnt on the same form (the tutor will
indicate on the form how many of the
course aims you have achieved). You may
ask your tutor for a copy of the Statement
of Learning once the course is completed.
For us, Statements of Learning are an
important tool for improving the quality
of our courses, as they show us how much
each student has gained from their course.
Ourfundingbody,aswellasOfsted
inspectors, use it as a proof that
students achieve their learning aims.
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
support how we can help you
“The teacher’s approach is friendly, encouraging and supportive.”French
Supp
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City Lit offers a wide range of services to
help you succeed in your studies.
Library (supported learning centre)Onceyouhaveenrolled,jointhe
supported learning centre and gain
access to the library. Simply bring along
your enrolment receipt and complete a
membership card.
Facilities include:
• Arangeofjournalsandmaterials,
books, music, CDs, videos and DVDs.
• Computersandinternetaccess,
including wifi for learners with laptops.
• Photocopiers.
The above facilities are free with the
exception of printing and photocopying.
For more information about the library
and supported learning centre,
including access to its on-line catalogue,
visit www.citylit.ac.uk or collect a printed
guide from the library helpdesk.
Supported learning centre
Mezzanine floor
020 7492 2666
lc-enquiries@citylit.ac.uk
Openingtimes:
Term-time only:
Mon – Fri: 09.30 – 21.00
Sat 10.00 – 17.30
Nontermtime:referenceonly,checkfor
opening times
See page 7 for term dates
Information and adviceOurexperiencedadviserscanhelpyou
find out about:
• Returningtostudy.
• Educationandtrainingopportunities
across London.
• Financialsupportforyourstudies.
• Childcare.
Contact: Information and Advice
020 7492 2500
advice@citylit.ac.uk
Term-time:
Mon – Fri 12.00 – 19.00
Nonterm-time:
Mon – Fri 12.00 – 17.00
For term dates see page 7.
Financial supportIf you feel that you are unable to take a
course due to financial hardship, please
contact the Information and Advice team at
least two weeks before the course begins.
If you are on a low income or on income-
related benefit you may be entitled to
support from the student bursary, learner
support fund.
Supporting your learning
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
Sup
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ChildcareThe information and advice team may be
able to help with the cost of childcare if
you are on a low income or on Income
Support. We can also help you to find
registered childcare providers.
Job seekers’ allowanceIf you are registered unemployed and
receiving Job Seekers’ Allowance, you
can study provided that you continue to
meet the conditions listed in your Job
Seeker’s agreement, namely:
You must:• Showthatyouareavailablefor,and
are actively seeking, work.
• Showthatyouarestudyingfor16
hours or less a week.
• Bewillingandabletotaketimeoff
from your course to attend job
interviews.
• Beabletobecontactedatcollege
while attending your course.
• Bewillingandabletorearrangethe
hours of your course to fit in with a
job* or be prepared to give up your
course at once to take up any job of
over 24 hours a week.
*Please note that we are unable to
change course timetables. You may need
to join a similar course at a different
time. In this case we would be unable to
refund the cost of your original course.
CounsellingIf you find your worries are interfering
with your studies, our counselling service
is here to help you. The service is
confidential and completely separate
from any help given by your course
tutors. Drop in or call to make an
appointment.
Wed 13.30 – 14.30 and 18.15 – 19.15
Fri 12.30 – 13.30.
Term time only
Tel: 020 7492 2530
counselling@citylit.ac.uk
Courses to develop English and maths skillsIfyoudonothaveGCSEs,Olevelsor
other recent level 2 qualifications in
English or maths, you can join a course
designed specifically to develop these
skills. We offer assessments to iden-
tify the right level for you. Pick up an
‘English,mathsandESOL’guidefrom
reception or contact us: 020 7492 2511,
skills@citylit.ac.uk.
We run a range of English, maths and
computing courses for Deaf adults. Deaf
learners can contact us on:
SMS: 07624818557
voice: 020 7492 2726
textphone: 020 7492 2746
deafskills@citylit.ac.uk
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Supp
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Additional learning support for English and maths If you are taking any other kind of
course at City Lit, we can help you build
your confidence in the English and
maths skills you need to complete it.
(Please note that this support isn’t avail-
able if you are taking one of the English,
mathsandESOLcoursesmentioned
above.) Support could include:
• Planninganddraftingwriting.
• Preparingforpresentationsand
discussions.
• Listeningtoinformationandfollowing
instructions.
• Improvinggrammar,spellingand
punctuation.
• Findinginformationfromdifferent
texts.
• Basicmathsskillsneededforyour
studies.
Tel: 020 7492 2506
studyskills@citylit.ac.uk
Some courses at City Lit offer support
with other skills you may need for your
course. These could include: time
management, notetaking, revision
and memory techniques, improving
concentration, reducing stress and
exam anxiety and self motivation,
research techniques, referencing and
bibliographies. If you need extra support
talk to your tutor who can refer you.
Dyslexia supportIf you are, or think that you are,
dyslexic you may be able to receive help
or advice. Specialist one to one dyslexia
support is prioritised for learners on
accredited courses with substantial
reading or writing.
To contact us
Tel: 020 7492 2507
dyslexia@citylit.ac.uk
Support for students with disabilities If you need support for your course,
please contact Access to Learning as
soon as possible to discuss the options
that may be available. Please note that
we cannot guarantee we will be able to
provide support in every case. If you do
not wish to discuss support but would
like information about your disability
passed onto your course tutor please let
us know.
Contact us on:
Tel: 020 7492 2547
Minicom: 020 7492 2746
Fax: 020 7492 2748
accesstolearning@citylit.ac.uk
Specialist resourcesIn the library (supported learning
centre) you can gain access to a large
deaf awareness section including
medical information on deafness and
signing videos. There are also
materials related to speech therapy
and stammering.
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
Sup
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Exam supportIf you have a disability and are taking
an exam, our examinations office can
arrange support including additional
time, supervised breaks, or access to a
computer.
Please talk to a member of our Access
to Learning team as soon as possible
(contact details on previous page).
If you stammer or have dysphasiaWe have a programme of courses to
help you.
Contact: Speech therapy
Tel: 020 7492 2578
speechtherapy@citylit.ac.uk
If you have a learning difficultyAt City Lit there is a range of innova-
tive and creative courses for people
with learning difficulties. These include
foundation learning and non-accredited
courses. We will help you identify
appropriate courses to meet your
learning needs and plan your support.
Contact: Progress, courses for people
with learning difficulties
Tel: 020 7492 2586
progress@citylit.ac.uk
Advice sessions:
Monday, Tuesday and Friday
12.30 – 13.30 (term-time only)
*For term dates see page 7.
If you are blind or partially sightedWe will try to provide teaching materials
in a format to suit your needs including
Braille, large print, audiotape or disk.
We may also be able to provide a reader,
note-taker or visual describer to support
you.
You can use:
• CCTVstoenlargetext.
• Kurzveil3000(scans,displaysand
reads out text).
• Jaws(providesaspeechread-back).
• ZoomTextXtr(magnifiesandprovides
a speech read-back facility).
• DragonNaturallySpeaking(speech
recognition software).
• Laptopandavoice-activatedtape
recorder for use in classes.
To request information in Braille, large
print or on audio tape, please contact our
Access to Learning team (see page 17).
If you are or have been a user of mental health servicesWe would be happy to work out the
most suitable support. Please contact
our Access to Learning team (see page
17). Although we do not have a mental
health practitioner, you may be able to
see a member of our counselling service
for support.
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Supp
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Contact: Counselling team,
Tel: 020 7492 2530
counselling@citylit.ac.uk
If you have a physical disabilityYou will need to know the support that
we can offer before you enrol. City Lit’s
main site at Keeley Street is fully acces-
sible for people with disabilities. If you
need assistance in the event of an emer-
gency, you must inform your tutor, who
will brief you on the local arrangements.
A small number of classes take place at
three other venues, all a short distance
from City Lit. Unfortunately all classes
at EC are accessed via stairs. The
photography studio and Fashion Retail
Academy are all fully accessible.
Contact: Access to Learning team.
For contact details please see page 17.
If you are D/deaf, deafened or partially hearing D/deaf, deafened or partially hearing
students who want communication
support in the classroom, need to talk
to us about support options.
You must attend an assessment session
as soon as possible after enrolling to find
out about support that is available.
Support will not be put in place without
you talking to us first.
Communicators can be provided for
advice sessions in the different
programme areas.
We offer advice sessions on Wednesday
afternoons at 2-3pm during term time
(see page 7 for details).
Minicom: 020 7492 2746
Voice: 020 7492 2722
Fax: 020 7492 2743
DDS@citylit.ac.uk
Ourdeafstudentservicesofficercan
give you confidential advice on a wide
range of issues.
Contact during term-time only:
Mobile/SMS: 07818 896 576
Minicom: 020 7492 2746
Fax: 020 7492 2743
lucy.franklin@citylit.ac.uk
Special classes for deaf adultsCourses are available in English, maths,
computing, lipreading and sign
language. Advice and guidance sessions
are held at 14.00 – 15.00 most
Wednesdays during term-time.
For term dates see page 7.
Please note that if you wish to enrol on
an English, maths or computing class
you need to contact us on:
SMS: 07624818557, voice: 020 7492 2726,
textphone: 020 7492 2746, deafskills@
citylit.ac.uk
Loop systemsIf you wear a hearing aid with a T-switch
you can use the loop systems that are
installed around the building. These are
installed at the reception desk, enrolment
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
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counter, the department enquiry desk, the
counter in the Supported Learning Centre,
the information and advice office and
some specialist D/deaf education
classrooms. The John Lyon Hall and the
music room on the ground floor have infra
red personal loop systems. Please ask if
you wish to use one of these.
Radio aidsRadio hearing aids are available for loan.
Please contact Access to Learning (see
page 17) if you would like the use of
one of these and your tutor will collect it
ready for the first class.
Flashing light alarm systemsThe classrooms used for teaching deaf
adults have red flashing light fire alarms.
Advice on environmental aids We have a collection of environmental
aids such as flashing door bells, listening
aids for TV/radio, alarms and amplified
telephones.
To arrange a demonstration, contact
Deaf Education (see page 32).
Other conditions which may affect your learningFeel free to tell us about any other
condition you have and we will try to
arrange appropriate support for you.
Additional supportIf you need additional support, we may
be able to provide a support tutor or a
volunteer. Possible support includes:
getting to know the college, getting
around the building, support in the
classroom, support tutorials or help
with private study.
Contact: Access to Learning team
(see page 17).
Your safetyIt is a condition of your enrolment
that you observe City Lit’s policy and
procedures for health and safety.
Briefing from your tutorYour tutor will make sure that you
receive any specific training or
instruction required for you to undertake
your course safely, usually in the first
session. You must follow safety
instructions (including wearing
protective clothing where appropriate)
at all times and never carry out
processes that you feel uncertain about.
Reporting accidentsCity Lit has a policy of fully investigating
incidents, accidents and hazards so as to
reduce risks and possible recurrence. If
you think you have something to report,
please speak to your tutor, programme
manager or ask for the duty manager.
Join us on Facebook www.facebook.com/citylit and follow us on Twitter www.twitter.com/citylit
Supp
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First aid and emergenciesIf someone is taken ill, injured or has an
accident whilst at City Lit, you should
immediately contact a member of staff
who will take appropriate action. First aid
boxes are situated throughout the build-
ing, but please use only with reference
to a member of staff. All requests for first
aid will require completion of an incident
/ accident / hazard report form.
Fire noticesThere are notices in each classroom and
around the building explaining what to
do if there is a fire/emergency.
At the start of your course, the tutor will
inform you of the procedure for evacu-
ating the building, identify the nearest
exits, fire extinguishers and the route to
the evacuation point.
Please remember that the lifts will not
be available for use in an emergency
situation. If you need assistance, your
tutor will either arrange for a volunteer
from the class to support you or advise
you to wait at a refuge point for the fire
services.
Refuge points are the student lounges,
departments enquiries desk and
mezzanine lift lobby.
Please remember there are stairs at both
ends of the building.
Fire alarms and drillsIn the event of an alarm, it is essential
that everyone evacuates the building as
quickly as possible. In the event of the
need to evacuate the building, the fire
alarm will sound continuously. Red
flashing lights will alert deaf students
in the event of an alarm.
The person controlling the evacuation
will be at the evacuation point, wearing
a yellow jacket. The evacuation point
for students and staff at Keeley Street is
Kean Street, as shown on all fire notices.
If you are unable to find your tutor or
the rest of the class you should report to
them at the evacuation point. Please do
not leave the evacuation point until you
are told to do so.
The alarms are tested and maintained
regularly and notification of these events
will be posted in the reception area. This
is to allow as many people as possible
to hear the sound that the alarm makes.
Should the alarms sound continuously
during any notified practice period, the
evacuation plan must be activated.
Classes held away from the main City Lit
building will have their own fire and first
aid procedures. Please ensure that you
fully understand the instructions given to
you by your tutor.
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
meeting your expectations
“The classes are engaging and great fun.”City Lit reading group
Meeting
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23
During your time at City Lit, you will have:
• Accesstofullinformationandadvice
about courses, facilities, support
services and arrangements for fee
payments.
• Goodcustomerserviceatalltimes
from courteous and helpful staff.
• Ourcommitmenttorunningevery
course as advertised in the course
guide. If we have to cancel a course
that you are enrolled on and we are
unable to arrange a suitable alternative,
you will receive a full refund plus a
£5 shopping voucher for the
disappointment (see page 8).
• Accesstoourcomplaintsprocedureif
you are not satisfied with any aspect of
our service (see page 25).
• Theopportunitytogiveyourviews
about your experience at City Lit
and how it could be improved.
If circumstances beyond our control
(for example, industrial action, illness
of a tutor, building problems) prevent
us from meeting our standards, we will
do our best to keep disruption to a
minimum.
In your contact with City Lit, we will:• Identifyourselves.
• Giveyouourattention.
• Treatyouwithrespect.
• Bepolite,helpfulandprofessional.
• Giveconsistent/accurateinformation.
• Listentoyourcommentsand
complaints and deal with them
(this may mean referring you to
someone more appropriate in the
organisation).
Studying at City Lit, you can expect:• Classesthatstartontime.
• Ahighstandardofteachingfrom
appropriately qualified teachers whose
work is reviewed and supported.
• Promptreturnofcourseworkwhereit
is part of your studies.
• Feedbackonyourprogress.
• Appropriate/suitablefacilitiesand
equipment necessary for your class.
• Equaleducationalopportunities.
See page 27 for information on equal
opportunities.
What you can expect at City Lit
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
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We aim to:• Helpyouchooseaprogrammeof
study that suits your needs, by
providing advice about the options
available to you at City Lit, and give
advice on further courses of study.
• ClearlyidentifyEnglishandmaths
requirements for all courses.
• Providedetailsofourfees,examina-
tion costs, and concessionary rates,
including information on any materials
that you will be expected to buy.
• Offeradviceandpracticalhelpwhere
the payment of fees is a barrier to
joining a course.
• Dealwithapplicationsforplacesfairly
and efficiently.
• Providesupportforstudentswith
special requirements when possible.
• Keepyouinformedofchangesand
developments affecting your studies
at City Lit.
• Makeitpossibleforyoutoexpress
your views about our services.
• Actonyoursuggestionsfor
improvements to teaching and
services when possible.
• Keepyouinformedaboutour
performance.
How we ensure qualityWe monitor and set standards for quality
across City Lit.
Helping you choose the right courseWe work to provide clear, accurate infor-
mation and advice to help you make the
right choice of course. We also carefully
monitor attendance and if students stop
coming, we try to find out why.
Course evaluation by studentsTutors and programme managers value
yourviewsaboutcourses.Onmost
courses you will be asked to complete an
evaluation which asks for your opinions
about the course. You can also complete
an online review of your course at www.
citylit.ac.uk to share your views with
other students.
Appraisal and observationOurstaffreceiveappraisalsoftheir
work and for teaching staff this includes
classroom observation. During a visit
from from an observer you may be asked
general questions about your course –
we thank you in advance for your
cooperation.
City Lit has an active policy of staff
development so that employees can
improve their skills and knowledge.
Join us on Facebook www.facebook.com/citylit and follow us on Twitter www.twitter.com/citylit
Awards and inspection results
Specialist independent inspectorsOurworkissubjecttoinspectionby
OfstedonbehalfoftheGovernment,our
main funder. We were last inspected in
2007 and overall graded as ‘good’ with
many areas graded as ‘outstanding’.
Outstanding teaching and learningCity Lit was awarded Beacon college
status in 2004. The Government awards
this to colleges demonstrating
excellence in key aspects of provision.
Excellence in customer serviceCity Lit holds a Chartermark, the
Government’s award for excellence in
customer service. We are committed
to maintaining the high standards that
these entail.
Investor in peopleCity Lit is proud to hold the Investor
in People silver award, which recognises
the college’s commitment to developing
the skills and careers of its staff.
Information, advice and guidance accreditationCity Lit’s information, advice and
guidance service (IAG) holds the
Matrix kitemark, a national standard of
excellence in information, advice and
guidance.
Queen’s Anniversary PrizeCity Lit holds the Queen’s Anniversary
Prize for our work with adults who
stammer.
Tell us what you think
How to give us your feedbackWe encourage your views on the service
we provide at City Lit. If you have a
complaint, speak to your tutor, the
receptionist, the relevant course subject
manager or the Departments’ Enquiries
Desk on the first floor and explain the
problem. The member of staff may
be able to deal with the situation
immediately. If you would prefer to put
your complaint in writing, please email
learnerfeedback@citylit.ac.uk or use
the ‘Tell us what you think’ form,
available from reception, library and
student lounges.
Please do approach staff at reception,
if you need assistance with
completing the form or if you prefer to
make a verbal complaint. You can also
receive large print forms at reception. If
you are Deaf or hard of hearing and re-
quire an interpreter, please let us know.
How we will respond to your complaint• Staffwillmakesurethatallcomplaints
are dealt with fairly, quickly and
sympathetically.
• Allcomplaintswillbetreatedseriously.
• TheDeputyPrincipalwillgiveyoua
Meeting
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25
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
Mee
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response which will include
conclusions drawn from the
investigation. If the response
concludes that your appeal is not
upheld, we will give you the reasons why.
• Allcomplaintsaremonitored.
We aim to:
• Sendyouanacknowledgementwithin
5 working days of receiving your
complaint.
• Giveyouafullresponsewithin20
working days.
If you are not satisfied with the action
we take you should respond to us,
explaining the problem and saying what
you would like us to do about it.
Please respond to:
NickMoore,DeputyPrincipal,CityLit,
Keeley Street, London WC2B 4BA
Email: nick.moore@citylit.ac.uk
Fax: 020 7492 2736
You said...we did If you would like to find out more
about changes we have made to
courses or services in response to
student feedback, please visit
www.citylit.ac.uk/about/You_said,_we_
did
Obligations of studentsFor information on what City Lit expects
of students, please refer to the City Lit
code of conduct/obligations of students,
page 36.
How to get involvedWe value and closely monitor all the feedback we receive from our students. There are various channels through which you can feed back to us and become actively involved in improving quality.
Become a student governorWe have two student governors on our board and welcome your interest in becoming involved. An election will be held early in the autumn term 2010 for a student governor. Student governorsreceivean85%discountoncoursefees up to a maximum of 78 hours per academic year. Contact the Clerk to the Governors for more information (see page 29).
Surveys and questionnairesPlease complete the course evaluation
form at the end of your course. You may
also receive our student survey asking for
your feedback on our services, or write a
review at www.citylit.ac.uk
Communicating onlineYou can follow us on
www.twitter.com/citylit and join our
Join us on Facebook www.facebook.com/citylit and follow us on Twitter www.twitter.com/citylit
Meeting
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27
growing community on
www.facebook.com/citylit.
Student panel The City Lit student panel meets at
least three times a year. As a member,
you can have input into our quality
improvement and discuss the student
experience at City Lit. Minutes from the
student panel meetings are available on
our website. Please contact
quality@citylit.ac.uk if you would like to
find out more.
We advertise for new members each
academic year - please look out for
notices around the building. If you want
to share feedback about City Lit with the
panel or find out more about their work,
please write to
studentpanel@citylit.ac.uk
Student focus groupsSome departments organise their own
student focus groups. Ask your
department whether one is available
for your area of interest.
Course reviewersAt the beginning of each academic year
we recruit some students to complete
comprehensive course review
questionnaire. These are very useful for
us to improve our courses continuously.
Please look out for notices around the
building and on the website.
Equal opportunities and race equalityEquality and diversitystatement from the Principal, Peter Davies:“I am committed to ensuring that City
Lit promotes equality of opportunity for
both staff and students. I believe that all
staff and students have the right to work
or receive education in an environment
which is free from discrimination on any
grounds, including age, race, disability,
marital status, religion or sexual
orientation. All staff and students are
responsible for ensuring that diversity
is valued and the principles of equality
of opportunity are fully practised within
their area or class.
All staff and students are expected to:
• Promoteaworkandeducationculture
in which diversity is vigorously pursued
and highly valued.
• Ensurezerotoleranceofallformsof
discrimination, bullying and
harassment.
• Takestepstoresolvepersonalconflict
as early, fairly and amicably as possible.
• Ensurethattheyarefamiliarwith
policies and procedures for equality
and diversity, and complaints.
Staff are responsible for reporting
complaints of discrimination, bullying
and harassment from both staff and
students.“
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
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City Lit’s equal opportunities and race equality policyOurpolicysetsouthowwemeet
the requirements of the Disability
Discrimination Act (1995) and Race
Relations Amendments Act (2000) and
other relevant legislation. The policy
includes procedures for reporting and
dealing with discriminatory practice.
To support our policy:
• WehaveanEqualityandDiversity
Committee which meets regularly and
makes recommendations to the
Executive Team.
• Wehavefocusgroupsthataresetup
to discuss areas of special concern
(e.g. disability discrimination).
• Weprovideregulartrainingforstaff
on equality and diversity matters.
Information we hold about youData Protection Act 1998 – how the Act helps youThe Act gives you certain rights. It also
ensures that when we record and use
your personal information, we must be
open about how the information is used
and follow the principles of “good infor-
mation handling” set out in the Act.
Why does data need protecting?While there are benefits derived from
the processing of your personal data,
problems can also occur when data is
incorrectly entered, becomes out of date
or is confused with someone else’s data.
What are we doing?• Wehaveadataprotectionpolicywith
clear guidelines, and staff training and
awareness has taken place.
• Formsusedforrecordingyourpersonal
data, e.g. the enrolment form, explain
what your data is used for and contain
a data protection statement for your
information.
Right to access informationYou have the right to access certain
personal data that we hold about you.
If you wish to exercise this right, please
complete the City Lit request form for
Access to Personal Data (available from
the enrolment office) and send it to the
Services Contract Manager, IT Services,
City Lit, Keeley Street, London
WC2B 4BA.
Records managementCity Lit has a records management
system whereby student information and
course details are kept on-site for the
current academic year and the
previous academic year. At the end of
this period student information is
archived off-site for a further year.
Course information will be destroyed
after two years and student information
after three years.
There will be a charge of £50 to the
Join us on Facebook www.facebook.com/citylit and follow us on Twitter www.twitter.com/citylit
student for retrieval of information
stored off-site. Electronic records are
kept for longer but may not contain the
same level of detail as paper records.
WebsiteWe use cookies* on our website to
enable us to monitor the use of our site
and whether visitors are new or repeat
users. We do not store personal informa-
tion. You can manage cookies by editing
your browser preferences (check the
advanced features).
*Cookies are the files which enable us to
hold information on the times and dates
visitors have used our website.
Information available to you
Freedom of informationYou are entitled to look at any City Lit
document, other than personal and
confidential files. For more details about
your rights, please read the City Lit
Publication Scheme, available in our
Supported Learning Centre.
GovernorsCity Lit has a governing body which in-
cludes people with specialist knowledge
and skills that are related to the work of
the college. There are elected staff and
student members. There are two student
governors who may be contacted c/o
the Clerk to the Governors.
Contact: Clerk to the Governors
Tel: 020 7492 2598
Fax: 020 7492 2736
denise.gill@citylit.ac.uk
Published informationIf you want to know more about City Lit,
we issue:
• Anannualreport.
• InspectionreportsonCityLit.
• Resultsofthestudentsatisfaction
survey.
• Anannualsummaryofyourcomments
from the ‘Tell us what you think’ form.
• Acourseguidefortheyearandan
additional summer course guide.
• Emailupdatesonnewcourses
(to subscribe just email
marketing@citylit.ac.uk).
• OurapplicationfortheCharterMark,
the award for excellence in public
service.
• ApublicationcelebratingourAdult
Learners’ Award winners.
•Onlineinformationat
www.citylit.ac.uk
Contact:
Marketing and Communications
020 7492 2672
marketing@citylit.ac.uk
Meeting
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29
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
contacts Key staff contacts
“The tutor is brilliant at integrating different levels.”T’ai Chi
General college mattersPostal address: City Lit, Keeley Street,
Covent Garden, London, WC2B 4BA
General enquiries, lost propertyReception
Tel: 020 7492 2600
Fax: 020 7492 2735
Enrolment and enquiriesEnrolment office
Ground floor foyer
Tel: 020 7831 7831
Fax: 020 7492 2735
infoline@citylit.ac.uk
(email address is for enquiries only,
not enrolments)
Information and advice on courses, fees and childcareInformation and advice shop,
Ground floor foyer
Voice and Minicom: 020 7492 2500
advice@citylit.ac.uk
Library (supported learning centre) Mezzanine floor
Library helpdesk: 020 7492 2666
lc-enquiries@citylit.ac.uk
Exam office Tel: 020 7492 2574
exams@citylit.ac.uk
Learning supportStudy skills area, room M10
Mezzanine floor, in the supported
learning centre
020 7492 2506
Minicom: 020 7492 2746
Fax: 020 7492 2748
studyskills@citylit.ac.uk
Support with dyslexiaTel: 020 7492 2507
dyslexia@citylit.ac.uk
Support with disabilities Access to Learning team
Tel: 020 7492 2547
Minicom: 020 7492 2746
Fax: 020 7492 2748
accesstolearning@citylit.ac.uk
Deaf and disabled support Tel: 020 7492 2722
Minicom: 020 7492 2746/7
Fax: 020 7492 2743
CounsellingTel: 020 7492 2530
dds@citylit.ac.uk
counselling@citylit.ac.uk
Contacts
31
Contacts
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
Con
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Receive regular email updates on course information, news, events and promotionsMarketing and Communications
020 7492 2672
marketing@citylit.ac.uk
Building management and securityFacilities Manager
Tel: 020 7492 2690
Duty managerThe duty manager should be called only
in case of an emergency.
Mobile: 07887 846350
Senior managementPeter Davies, Principal
peter.davies@citylit.ac.uk
NickMoore,DeputyPrincipal
nick.moore@citylit.ac.uk
Joe Manifold, Vice Principal, Resources
joe.manifold@citylit.ac.uk
Programme areasMany programme areas offer regular
drop-in advice sessions. Please see page
2 of the full course guide for details.
Access to higher education and return to studyHead of programme:
Anne Hartree
020 7492 2610
freshhorizons@citylit.ac.uk
Careers in care workHead of programme: Wendy McKaig
020 7492 2526
care@citylit.ac.uk
Community outreachHead of programme: Rachel Johnson
020 7492 2526
community.outreach@citylit.ac.uk
ComputingHead of programme: Janet Truman
020 7492 2515
computing@citylit.ac.uk
Deaf educationHead of programme: Marian Grimes
Voice: 020 7492 2725
Minicom: 020 7492 2746/7
Fax: 020 7492 2745
deafedu@citylit.ac.uk
Drama, dance and speechHead of programme: Vivienne Rochester
Tel: 020 7492 2542
drama@citylit.ac.uk
Health and movement studies020 7492 2622
health@citylit.ac.uk
HumanitiesHead of programme: Tabby Toussaint
020 7492 2652
humanities@citylit.ac.uk
LanguagesHead of programme: Agnès Groleau
020 7492 2644
languages@citylit.ac.uk
Join us on Facebook www.facebook.com/citylit and follow us on Twitter www.twitter.com/citylit
MusicHeadofprogramme:JanetObi-Keller
020 7492 2630
music@citylit.ac.uk
Progress: courses for people withlearning difficultiesHead of programme: Duncan James
020 7492 2586
progress@citylit.ac.uk
Psychology, counselling and personal developmentHead of programme: Celia Levy
020 7492 2530
counselling@citylit.ac.uk
Skills for life (English, maths and ESOL courses)Head of programme: Annabel Steward
020 7492 2511
skills@citylit.ac.uk
Speech therapyHead of programme: Duncan James
020 7492 2578 / 2579
speechtherapy@citylit.ac.uk
Teacher and management trainingHead of programme: Wendy Moss
020 7492 2537
training@citylit.ac.uk
Visual artsHead of faculty: Kate Wickham
DeputyHeadofFaculty:NickDoran
020 7492 2700 / 2703 / 2710
visualarts@citylit.ac.uk
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
33
appendixCity Lit code of conduct and
student disciplinary procedure
“The tutor is very encouraging and also tactful in offering suggestions for improving your work.”Shakespeare auditions
appendixCity Lit code of conduct and
student disciplinary procedure
Ap
pend
ix35City Lit code of conduct and
student disciplinary procedure
Stages of the student disciplinaryprocedure
Stage 1 - Informal approach
Stage 2 - Programme Manager’s involvement
Stage 3 - Deputy Principal’s involvement
1. Scope and purpose
1.1 This document sets out the code of
conduct to which students are expected
to adhere when admitted to City Lit. It
also sets out the procedure which should
be followed where the code of conduct
is breached.
1.2 Breach of the code of conduct may
lead to disciplinary action being taken
against a student and repeated breaches
or a very serious breach may result in
permanent exclusion.
1.3 This code applies to all students and
users of City Lit, and at all times during
the year.
2. Time periods
2.1 With the exception of the time
allowed for lodging an appeal, time peri-
ods stated in this code are guidance and
may be varied by the college in excep-
tional circumstances.
2.2 Periods of days in this code are
officeworkingdays.Officeworkingdays
are defined as Mondays to Fridays. It will
be assumed that documents sent by first
class post have been received within 48
hours of posting.
3. Student entitlementAt all stages in the disciplinary proce-
dures, students may bring a friend or
colleague (but not a legal adviser) to the
interviews and will have the opportunity
to give their views of the situation and
raise any points which should be consid-
ered before our decision is made.
Where it is alleged that a criminal of-
fence has been committed, a legal advis-
er may be brought, provided City Lit is
informed of the proposed representative
in good time for the meeting.
Students have the right at all stages to
see material that is kept on their file and
to request its removal if it is found to be
incorrect.
4. City Lit code of conduct/ obligations of studentsStudents must observe City Lit’s rules as
detailed below, breaches of which may
result in disciplinary action being taken
against students.
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
Ap
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36
We expect students to:
• FollowCityLit’sHealthandSafety
Regulations and behave in a way
which does not put themselves or
others in danger.
• Attendclassesregularlyandbeon
time (absence can result in courses
being closed).
• Studytothebestoftheirabilityand
hand in any set work on time.
• RespectallusersofCityLit,whether
students, staff, volunteers or members
of the public.
• Behaveinawaywhichrespectsthe
needs of others to learn, teach and
work.
• Respectthepropertyofthecollege,of
staff and other students.
• Helpkeepthebuildingcleanandtidy.
• RespectCityLit’sequalopportunities
policy at all times.
• Refrainfromusingmobilephones,
from taking photographs or video
recordings in class.
• Refrainfromeatinganddrinkingin
class, with the exception of water.
5. MisconductThe following are examples of behaviour
which are considered as misconduct and
may result in disciplinary action being
taken. This is not a comprehensive list:
• FailuretofollowtheHealthandSafety
Regulations.
• Conductwhichprevents,obstructs
or disrupts teaching, learning or the
administration of the business of
City Lit.
• Failuretofollowthereasonable
instructions of a member of staff.
• Smokinginanon-smokingarea.
• Disorderlybehaviourortheuseofbad
or abusive language.
• CausingdamagetoCityLitbuildings,
equipment, books or furnishings.
• Interferencewithsoftwarebelonging
to or used by City Lit or misuse of
computer facilities.
• Drunkennessortheuseofillegal
drugs.
• Behaviourorlanguagewhichisracially
or sexually offensive or which is
offensive to those with disabilities.
• Postingdamagingoroffensive
messages, attacking staff or other
students, on web-based networking
sites.
• Violenceorthreatofviolence.
• Behaviourorlanguageonoroffthe
college premises which may give City Lit
a bad reputation.
• Anyillegalactonoroffthecollege’s
premises which may harm City Lit.
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Ap
pend
ix
Disciplinary action may be taken against
students whose behaviour is considered
by the college to constitute misconduct.
If this happens repeatedly or there is a
single very serious violation, the student
may be suspended or expelled (see
Gross Misconduct below).
Where students are seriously
misbehaving and causing disruption
to the learning of others, they may be
required to leave the classroom and/or
City Lit premises immediately. This
action by a tutor or other member of
staff dealing with the incident does not
constitute suspension or expulsion and
will not prejudice the subsequent han-
dling of the case, which will normally be
under Stage 3 of the procedure.
6. Gross misconductAny behaviour involving violence or the
threat of violence, deliberate damage to
property, putting the health and safety
of others in danger, disruptive behaviour,
bullying, harassment, intimidation,
dishonesty (including * breaching exam
regulations and theft) or any illegal
activity is likely to be treated as ‘gross
misconduct’. These are only examples
and not a complete list.
* As laid out in City Lit’s assessment
malpractice policy.
Gross misconduct will be dealt with
under the third stage of the Disciplinary
procedures.
The Principal has the power to suspend
or exclude a student and can delegate
these powers to a senior member of
staff.
Use of college computersCity Lit has a duty to ensure its comput-
ing systems are only used for proper
and appropriate purposes and also to
minimise the effects of security incidents,
such as viruses. The use of computers
may be monitored to ensure compliance
with the following rules.
You may use the college computers for:
• Activitiesassociatedwithstudents
finding a job, career development and
access to courses under agreed tutor
or management direction.
• Learningactivitiesassociatedwith
courses held by City Lit and attended
by the student.
You may not use a college computer for:
• Anyactivitieswhichwouldbe
incompatible with the college ethos
and values.
• Profitorgain-makingactivitiesnot
sanctioned by City Lit.
• Privateorpersonalinterestsorbusiness,
where such use is deemed to be
excessive or unreasonable, especially
in the use of internet or electronic mail
services.
37
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
Ap
pen
dix • Anyillegalactivities.
• Seekingtogainunauthorisedaccess
to resources.
• Wastingofresources(e.g.people,
consumables, capacity, computer).
• Alterationordestructionofthe
integrity of computer-based
information.
• Compromisingtheprivacyofusersor
confidentiality of data.
• Downloading,storing,forwarding,
creating and/or viewing obscene
material.
• Electronicharassmentofanykinde.g.
abusive, racist or sexist material.
• Playingcomputergamesthatinvolve
downloads.
• Propagatingchainlettersorjunkmail,
unsolicited commercial or advertising
material.
38
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index
“The course brought out the best in the group.”TV and radio comedy
40in
dex A
Accidents, reporting ............................. 20
Advice ............................................... 11,15
Attendance ............................................ 12
Auditions ............................................... 11
Awards ................................................... 25
B
Bike racks ................................................. 7
Blind or partially sighted ...................... 18
C
Cafe .......................................................... 6
Car parking .............................................. 7
Childcare ............................................... 16
Code of conduct ................................... 35
Communication support ...................... 19
Complaints ............................................ 25
Computers ............................................ 37
Contacting us ........................................ 31
Contents .................................................. 1
Counselling ........................................... 16
Course evaluation by students ............ 24
Course reviews (online) ....................... 24
Cycle racks............................................... 7
D
Data Protection Act .............................. 28
Deaf, deafened or partially
hearing, Support for ............................. 19
Disabled students, Support for ........... 17
Disciplinary procedure ......................... 35
Dyslexia, Support for ............................ 17
E
Emergencies ......................................... 20
English,mathsandESOL ............... 16, 17
Enrolment ................................................ 5
Equal opportunities .............................. 27
Events ..................................................... 9
Exams .......................................... 8, 18, 31
F
Facilities at City Lit .................................. 5
Feedback ............................................... 25
Financial support
for your studies ............................... 15, 16
Finding your way around ....................... 4
Fire alarms and drills ....................... 20,21
Fire notices ............................................ 21
First aid and emergencies .................... 20
Flashing light alarm systems ................ 20
Freedom of information ....................... 29
G
Governors ......................................... 26,29
H
How to get involved ............................. 26
I
Information and advice ........................ 15
Information available to you ................ 29
Interviews............................................... 11
J
Job seekers’ allowance ........................ 16
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index
41
L
Learning difficulty, Support for ............ 18
Learning support .................................. 17
Library ................................................ 6, 15
Loop systems ........................................ 19
Lost property ...................................... 6,31
M
Mental health services, Users of .......... 18
P
Practical information .............................. 2
Published information .......................... 29
Q
Quality assurance ................................. 24
R
Race equality ......................................... 27
Radio aids .............................................. 20
Records management .......................... 28
Refreshments .......................................... 6
Refunds .................................................... 8
S
Safety ..................................................... 20
Security .................................................... 6
Smoking ................................................... 6
Social media ........................................... 9
Special classes for deaf adults ............. 19
Specialist resources .............................. 17
Stammering or dysphasia .................... 18
Statements of learning ......................... 13
Student bursary ....................................... 9
Student focus groups .......................... 27
Student governor.................................. 26
Student panels ...................................... 27
Supported learning centre ............... 6, 15
Supporting your learning ..................... 15
Surveys and questionnaires ................. 26
T
Telephones .............................................. 6
Term dates ............................................... 7
Toilets ....................................................... 4
Transfers .................................................. 8
Trying out courses................................. 11
V
Visitors’ passes ...................................... 11
W
Waiting lists for full courses ................. 12
What you can expect ............................ 23
Wifi ......................................................... 15
Got a question? Try our frequently asked questions page www.citylit.ac.uk/about/Frequently_asked_questions
City LitKeeley Street, Covent Garden,
London WC2B 4BA
Enrolment: 020 7831 7831
Switchboard: 020 7492 2600
Fax: 020 7492 2735
Email: infoline@citylit.ac.uk
Access: Fully accessible for people with
disabilities.
TheCityLiteraryInstitute,acompanylimitedbyguarantee,registeredinEnglandNo.2471686.
Registeredoffice1-10KeeleyStreet,LondonWC2B4BA.RegisteredCharityNo.803007
EC
7-11 Stukeley Street, London, WC2B 5LB
Photography Studio
9 Kean Street, London, WC2B 4AY
The Fashion Retail Academy15 Gresse Street, London, W1T 1QL
Other locations
A small number of City Lit courses take place at three other venues, all a short
distance from City Lit.
Access: unfortunately all classrooms at EC are accessed via stairs.